Sony Corporation of America

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony TV KDL60R510ASony has contacted the customer and apologized for the delay of the serviceWe offered a recertified model as a replacement and customer accepted itWe advised customer that the turn around time for the replacement is 2-weeksWe will pick up the old unit at the same time when we deliver the replacementThe replacement has been processed and we shall monitor this case for the customerSincerely,*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** ***, about the Sony XBR65X850AWe already talked to the customer and advised him that there is currently an on-going request for a
replacement and a refund under reference number ***We have alerted our exchange department to contact the customer within the next to 48 business hours to clearly advise him of the status of these claimsWe would also monitor this case for the customer.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have indeed been informed that there has been a delay on the part of Sony in processing my check -- multiple times, in factBut being told the obvious doesn't really resolve the issueIn response to my Revdex.com complaint, Sony has contacted me and has assured me that another check will be processed promptlyThey told me a week ago that I will be receiving a call once the check is processed and a tracking number generatedI am still waiting for the tracking number.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** , about the Sony ILCE6000L/BWe reviewed the customer profileAs of now this is currently being handled by our Customer Relations departmentAn
exchange has been processed under order number ***We already talked to the customer and acknowledged customer’s feedback regarding service and support, rest assured that these kinds of complaints would be addressed accordingly.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Per our conversation, please reopen case. I originally agreed to a replacement product of XBR55X850B (reference #***); however, was informed that this was "unavailable". Then agreed on 5/*/with the assistance of a representative by the name of *** for another product (KDL65W950B) but was not given a tracking number or ETA. Please follow upThanks, *** ***
*** *** ***
*** *** ***
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry the customer is experiencing issues with his Z3v. *** does offer an in-warranty swap if the phone has no physical damage. However, Sony is willing to evaluate the phone but must first examine it before any repair/replacement is offered. The customer may contact our
Call Center at * ** *** *** *** between 8AM and 11PM EST to arrange for an evaluation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:They will not pay for repairing my laptop, replacing the laptop, or sending me a free motherboard or video cardAgain, given the fact that Sony made a defected product and has not helped me despite my requests years ago, they owe me a free repair, replacement, or free motherboard or video cardPoor customer service and poor product make this Sony's fault, and I expect compensationI am borrowing another Vaio as I have no choice, and it is performing far better than VPCF1390x
Sincerely,
Milap Javeri

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony TV KDL52EXSony contacted the customer several times, however we were not able to talked to him directlyWe would like to get more
details about his issueIf the customer prefer to process this thru email, he may send his message to *** and make use of the Event ID *** as referenceWe are looking forward on resolving his issueHe may also call our support at:###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm Eastern We shall be monitoring this case for the customerSincerely,*** ***

Revdex.com:
I have accepted the businesses offer of a check for $2,659.98. I sent an email response to Sony support on 12/**/telling them to send the check to:*** ***
** *** ***
*** * *** ** *** *
*** ** ***
*** ***I did not receive a response to the email. I will consider the matter closed when I have the check
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony KDL46HXSony’s final offer is a percent reimbursement on a new TV purchaseSony’s answer will not change in this regardSony considers this case closed.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not yet received the refundMy complaint will be resolved only after I have received the refundThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all, let me address the response made by *** Support I have already exhausted support assistance from *** via their telephonic call center I would have never drafted and authored a correspondence to Revdex.com if I did not previously made a diligent effort to gain support from *** as required Secondly, over twenty five telephone calls and e-mail correspondence messages were dispatched to *** to no avail support Just received reference numbers from *** Attempts to escalate the complaint were met with negative response from *** Support personnel (instruct *** to review my logs) *** staff are deliberately making and deceitful statements to your (Revdex.com) office Again, numerous attempts with *** Support personnel to cure and correct the complaint issues were met with negative response ***, according to their response to your office is now alleging possible physical damage as a possibility Again, this is untrue and they're deliberately attempting to place fault on the Complainant Tablet was inspected by *** sales personnel No visible signs of damage In final, Complainant is seeking resolution into this matter at the earliest possible time Submitted, *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about his Sony Mirrorless DSLR Camera with KIT Lens ILCE6000L/BSony Contacted the customer and offered a buyback for $however customer requested a buyback for the camera’s backpack as well and Sony has agreed to include itThe last offer is a buyback for $that includes the cost of the backpack which the customer agreedWe sent a shipping label to the customer to send the accessories to SonyWe discussed to the customer that our accounting department shall approved this once the accessories are in transithe was also advised that turn around time for the check is 4-weeksWe shall also be monitoring this for the customerSincerely,*** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony KDSR50XBRWe already contacted the customer several times through phone and emailAfter a long series of discussion, we finally offered him the model KDL65W950BThis model is now being offered at $1,in *** which is already on a discounted priceThe unit originally cost $ 2,Our offer of $1,is even more than 50% off on the original priceAs promised we will also deduct the cost of the lamp that you purchased to fix the issue, $The total cost of the replacement is $1,282.77, plus tax. The warranty terms for this unit is days for parts and laborThe customer is insisting to add a 5-year warranty for the product, unfortunately we cannot provide him the extended warranty for the product, he would have to purchase the warranty separatelyThis is the best and final offer we could giveWe also gave days for the customer to redeem this offer, this would also be subject to stock availabilityThe reference number for this is ***He may email our support thru *** once he is ready to avail of this offer. Sincerely *** ***

Dear *** *** ***, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about his Sony SVP11214CXBSony has already offered a buyback for the unit.The customer accepted the offer, he will get a full
refund of $1299.99. This will be under order number *** Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:[Your Answer Here] since they acknowledged that buyout is not part of my extended warranty why wont they proceed this way since repair is taking sooo long I can also accept the other option on my contract which is to replace my unit with another notebook similar to or better since its also part of my warranty that they can replace my unit with a comparable one or better I can accept that granting that it shouldnt be in anyways a downgrade of specs and features of my sony vaio it should be between 13-15" touch screeni can see that they wont have a hard time looking for one since *** still selling sony vaio notebooks online...or other retail stores for sony still carry vaio laptops im sure they can find one and also at least throw in an extended warranty with *** for free or at least a discounted pricefor the warranty with***...I think thats not too much to ask for considering the fact what they did for the past months and simply because im just asking for a solution that should have been done the first weeks it was with themthats how I want to proceed with this situation since they cant really say when my unit can be fix for the past months I think its the best solution to just replace it with another unit since its really a part of my warrNty that I can accept wholeheartedly since its part of my warrantyalso a valid solution since they cant repair it on a timely manner(4months I think was enough time already) so try to comsider my suggestion which is really a pArt of solution/options of our original warranty thats all I asked for and I really do hope that they honor thatpart of my warranty...im looking forward for your reply and hoping that u can agree with the solution that suggested... In order for the Revdex.com to appropriately process your response, you MUST answer the question above.,Sincerely,*** ***

If the consumer does not desire to use the *** warranty program, the consumer can make use of the Sony Mobile Communications warranty program.To make use of the Sony Mobile Communications warranty program, the consumer must call: ###-###-#### and request an RMA to return the phone for repair.The consumer's phone will be repaired and returned to the consumer.Sony Mobile Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received the refund for the discs and would it be possible for Sony to repair my player?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** *** ***,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** ***We already talked to the customer, we already explained to the customer the reason why the remaining value on his Sony Service Plan is
now $The warranty was used on 5/**/2014 under Work Order Number: *** Claim No: *** where in the hinges on the unit brokeThe customer does not accept our offerThis will be Sony’s final offer to the customerHe may reach our support anytime at ###-###-#### with the reference number ***.Sincerely,*** ***