Sony Corporation of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On May **, 10:21AM Sony contacted me by phoneThey asked me to hold while they put in in contact with their PlayStation departmentAt that time their PlayStation service contact center was not available due to high call volume (I assume)They asked me to contact them through their online chat, which wasn't working at the moment (again, I assume due to high volume)I asked if I should call them later and they said I shouldThey said they would forward information about my case through an e-mail.Later that day, (around 1:30PM) I called backI spoke to a representative named *** and later his supervisor ***I explained my situation that my headset warranty claim was denied out of "neglect"I also asked if his department had received the e-mail about my case, the one the representative I talked to earlier informed me they would send*** said they had notI asked if there was any way to escalate the matter so someone else could take a look at my headset (as of now, it has not been returned to me)He told me he could notThe Service Center has flagged it as “neglect” and there was nothing the call center could doHe continued, "They are the Judge, Jury and Executioner." I thanked him for his service, but expressed that I was not satisfied.Overall, the customer service seemed friendly, though powerless to help through rules or limits placed upon them.I would like to reiterate, that the headset band broke while on my headIt broke after useI have found user complaints online with the same issuesI would like to offer this information to Sony.Here are a few links that describe the issue with the Wireless Gold Headsets;*** *** *Note* In all fairness, the last link (***) has a review I wrote and my review can be ignored due to basisThe author of my review is listed as ** ** ***Even with my own review excluded, there are plenty of other users with the same issue.I believe this product has a flaw in either workmanship or materialsI feel that Sony should honor its warranty and either repair or replace the product
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me, but the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the same actions taken as beforeThey have not made attempts to contact me as each contact was initiated by myself and rejected by them.I find it ludicrous that I had to go to such measures to get them to respond at all, something ** *** or *** is great at doing?!! They are again me hostage and dictating that they can offer nothing to correct their defective product but more waiting and more lost time without a computer I purchased in February of 2014.I will go through the motions of contacting the same personnel at ###-###-#### (Sony technical services) that have refused to help me in the past and left me high & dryI suspect however, we will be discussing this again in 2-months...just in time for the warranty to expire and them to officially turn their back on their customer....AGAIN
Sincerely,
*** ***

Dear *** *** ***,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** ***, about his Sony KDL48W600BWe already talked to the customer and provided him the *** *** tracking number, ***As per the tracking information, estimated arrival date of the shipment is February **,2015.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Tired of this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** , about her Sony STRDNWe already communicated with the customer thru her email address ***We advised the customer that
we already made an alert to one of our product specialist to call her within the next to business hoursWe also provided her 2 reference numbers *** and ***We would also monitor this case for the customer.Sincerely,*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** ** *** about the Sony SmartBand SWR10/USWe already contacted the customer and acknowledged his complaintAs of now we are communicating this issue with
our Sony Mobile Escalation Team. We shall be monitoring this issue and make sure that a resolution would be offered Sincerely,*** ***

Per our contact center’s notes, we have not heard from this consumer since our previous offer to have his tablet evaluated by our repair center. We welcome the consumer to call ###-###-#### and request warranty service for his tablet. When he calls, he should reference ** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony SVE14132CXP.Sony has already contacted this customer, unfortunately we were not able to speak with her directly. We
would like to investigate further on the details of her issueWe would like to know where she purchased her warranty from so we may direct her to the right dealerWe advise that she contact our support for the options we haveShe may reach us anytime at ###-###-####Please provide the event number ***. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They still aren't offering to repair or replace my laptop, which is what I wantAgain, Sony made a defect laptop, they need to repair it or replace it at their expense, not mineIt won't be solved until they replace or repair my laptop or at the very least, send me a new motherboard and/or video card or motherboard and/or video card in an excellent conditionSony has provided horrible service and has not helped me out in the pastThey need to do something
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have spoken with an *** but *** *** has refused to speak with me despite multiple attempts to talk to her about this. Sony/*** is not offering what they said they would sony my continues to play games with me instead of resolving this with a loyal customer who was sold a defective product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** *** ***,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** *** about the Sony Television KDL32R300BA refund of $has already been requested and approved by our accounting department for
the customerThe turn around time for him to receive this is to weeks.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, although I have several emails stating the items were shipped and I didnt receive them because my address couldnt be found, I will accept this answerI have been battling this company for months and I am throughI will not be buying from them again
Sincerely,
*** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** ***Sony contacted the customer several times, however we were not able to talked to him directlyWe would like to get more details about his issue and escalate it to our *** *** for technical helpIf the customer prefer to process this thru email, he may send his message to ***.We are looking forward to resolving his issueHe may also call our support at:###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm Easternmake use of the Event ID *** as reference, we recommend that he ask for a *** *** when he call usWe also made a special plan on this event for assistance. Sincerely, *** ***

Dear *** *** ***, Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** regarding the Sony KDL40W600B Sony has already contacted the customer and advised him that Sony will process the exchange for the unit under
reference number *** We also explained to the customer that we are currently having system updates, but we assured her that the exchange will definitely be processed soon once our ordering system is upThe customer understood the situation. Sincerely, *** ***

Revdex.com:
I accept their resolution however I have sent my proof of purchase to their email as instructed but they still claim it has not been sentI will attach it here as well, just in case they are still not able to receive it via the email addresses they have instructed me to send itI have sent it times to them at this point with no confirmation that they have received it.Please ensure the receipt is not made public and send it to the business ONLYThank you
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony TV XBR70X850B. Sony has contacted this customer thru phone but unable to get hold of him. We sent an email to the customer to ignore the voice mail since the proof of purchase is already on file. We will process a buyback for the customer’s TV once the old unit is in transit. We arranged the shipment to pick up the old TV and we shall monitor this case for the customer.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The laptop was finally receivedback from [redacted] on 12/*/2014.The repair is not satisfactory.[redacted] replaced the originali7 motherboard with an i5 motherboard which is a significant downgrade.The disk array also was not infactory original condition, a [redacted] service tech needed to update thefirmware on the new motherboard to enable the RAID0 configuration the unitoriginally had.One of our own service techsthen set the disks back to RAID0 and restored the operating system image andfound that the CPU had been downgraded.It is now day 44 that thislaptop has been out of service under Sony’s Express Ship warranty service.I need a replacement laptop ASAPThe ###-###-#### phone numberprovided by [redacted] just connects to Sony’s main customer service lineand I was not able to contact her.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony DVPSR510H. Sony has contacted the customer and advised her that we will reimburse the amount that she paid for the shipping fee and the...

remote control. Customer accepted the offer. We advised the customer to send the copy of the receipt to [redacted] with the event no. on the subject line. We will process the check once we have received the copy of the receipt. Turn around time for the check is 4-6 weeks. We shall monitor the case. Sincerely,[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about her Sony BDVN790W. Sony contacted the customer but unable to get hold of her. Customer may download the firmware update from our website or she can...

also order the update by just going to [redacted]. The time period for the limited warranty that accompanied the product at original purchase has expired and Sony will not be able to honor the customer’s request. Sincerely,[redacted]