Sony Corporation of America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The fact of the matter is that Sony was required by the courts ruling to contact me and either fix or replace the TV, which they never didI have been begging Sony to live up to their responsibility for years and have been ignored via email /phone correspondence / written lettersSony has avoided their obligationI invested countless hours once the TV turned green to get this correctedI did not cause this issue but Sony did but selling me a pricey faulty product and not living up to their responsibility to make it rightTo restore my faith in the Sony brand I ask that Sony provides more of a fair product replacement percentageA new TV which is comparable to what I purchased will cost me thousand of dollars, so I ask that Sony provides a 40% discount on a new TV Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I do however feel that the checks 4-week turn around time should have been expedited for my specific situation since this entire process has left me without a product since the end of February, approaching days now Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony Gold Wireless PlayStation HeadsetSony has contacted the customer and advised him to contact the PlayStation Department directlyWe are currently communicating with our Sony PlayStation department in regards to the customer’s issueWe have sent them an alert to provide status update and assist the customer regarding his problemThe customer may also reach them thru telephone number ###-###-####Operation hours are M-Satfrom 8am -8pm Pacific Standard TimeWe shall be monitoring this case and make sure that the customer will be provided assistance for whatever is necessary.Sincerely, [redacted]

Tell us why here...Dear [redacted] : Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] regarding the Sony speaker SRSX5/REDSony has contacted this customerSony will refund the customer of the speaker and provided him $Sony Gift card as a compensationThe customer agreed and was advised with the turn around time of the check requestIf you have any questions or require additional information, please feel free to contact me at ###-###-#### Sincerely, [redacted]

Hi,It' simply an issue of product being on back-orderWe've posted new estimated delivery dates on the order status pageWe won't charge until we ship and until the we ship we'd be happy to cancel the order if the customer would prefer not to wait.We're very sorry for the delay and the wait.Hope this resolves the issue

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SRSX5/BLKWe did not contact the customer anymore as per customer’s requestIf customer would like to avail the offer, she may send the proof of purchase to [redacted] with the event no [redacted] on the subject lineFor further questions and concerns, customer may email us at [redacted] or call us at ###-###-####.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] regarding the Sony SVS13A190X Sony has already talked to [redacted] and [redacted] and advised them that we need to wait for the result of the repairIf [redacted] *** wont be able to fix the unit then that would be the time that Sony will process a buyout of the unitThe customer understood the process If you have any questions or require additional information, please feel free to contact me at ###-###-####Sincerely, [redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] , about her Sony RadioWe would like to help the customer with this issue, however we don't have enough information on this complaintThe customer may email us directly at [redacted] or contact our support at ###-###-####, we advise he use the event number [redacted] for referenceWe hope to hear from the customer soon.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Sony's response is unacceptable & my complaint must remain unresolved!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am aware of the [redacted] insurance program and I do have a co-paywhich I am not willing to pay and get someone else’s refurbished phone Ijust purchased this phone brand new with a monthly payment of approximately$a month, which will equate to $when my payments are completeIexpect a new phone in return; this is clearly a manufacturer defect As I stated previously my phone was only alittle over weeks old when I encountered this problem and this is clearly amanufacturer defect The battery chargerdoor just fell off and/or detached when I went to charge my phone I amwilling to send Sony pictures of my phone, I have not abused it in any way whatso ever My phone is in perfect workingcondition with the exception of the battery charger door I expected more from Sony branded cell phone My husband and I are loyal Sony customers andwould hate to have this incident deter me from further purchases’.If I send my phone to [redacted] , they ( [redacted] ) will send me a refurbished phone of the same model but I will still be paying for a new phone Liken this to buying a brand new car and after two weeks and miles of driving the car develops a problem You then take the car back to the dealer and and the dealer gives you back a same model car which has 10,miles driven on it Not the same car just the same model car You're paying for a new car but have just been given a used car because the new car had a problemSomehow this does not seem fair[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I am going g to just keep them and sell them online because I can't find record from Sony's website of my purchaseI am tired of all the hoops just to be treated with respect [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] regarding the Sony Portable Navigation SystemWe contacted the customer and offered a buyback on the unitCustomer accepted the offer and the check has been processedSincerely, [redacted]

Dear [redacted] , Thank you for contacting Sony Electronics Incregarding the complaint your office received from [redacted] about the status of the refund for his Sony Notebook KDL70W850BOur attempts to talked to the customer were not successfulWe would like to explain to her the coverage of her Sony warranty for this unitThere is already an existing request for the replacement, however we are currently having system updates thats causing the delay of the shipmentIf you have any questions or require additional information, please feel free to contact me at ###-###-####.Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] , about her Sony DSCW730/LWe contacted the customer already, however we were not able to speak with her directlyWe would like to refer the customer to Precision Camera Support Hotline ###-###-#### // support hours Monday-Friday 9AM-5PM ET.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony BDPCX7000ESWe have advised the customer that a refund is going to be process for his unit, under reference number [redacted] We would also monitor this case for the customer which is currently being handled by our customer relations department.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As instructed in your previous response, I contacted your [redacted] Exchange Center by calling ###-###-#### to get updates of my caseI was told that they didn't have any SRSX5/RED in stock and they were unable to offer me an exchangeInstead, they said Sony would refund my order and reimburse my shipping cost to ship the defected product backBefore I could close the case, please let me know the status of my refund requestHow long would it take to get my money back? Is there another tracking number/case number I can use to track my refund? I'm not fully satisfied with the refund solution of my complaintI should have been informed several weeks ago that they were not able to exchange the productI should also get reimbursed for the loss of use of the Bluetooth speakerI'd like a $coupon issued to me to use on http://store.sony.com/I may use the coupon to purchase another Bluetooth speaker in the futureThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Portable Navigation System NVU94TSony has already contacted this customer and informed him that the check has been processedAssured customer that he will receive it since we do not have any issues in processing the checkWe also advised him that the turn around time for the check is 4-weeksWe would also monitor this case for the customerSincerely, [redacted]

Our customer placed an order Sony Rewards shipped the item, due to a system issue the shipped confirmation email was not sentThe customer contacted us letting us know the item was not receivedAfter checking the [redacted] tracking number, it showed the item was signed for and delivered on 12/*/The customer was instructed to file a claim with [redacted] The customer contacted us back to explain [redacted] would not assist any furtherSony Rewards requested a signed copy of receipt from [redacted] After reviewing that no signature was on the receipt, Sony Rewards re-shipped the item to the customer at no additional costThe customer was satisfied with resolution