Sony Corporation of America

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Sean Brasseal about the Sony 4K Ultra HD TV ([redacted]). Sony attempted to contact the customer on 05/**/2016 and 05/**/2016 via phone but it was directed to the his...

mailbox. We would like to advise the customer to call Sony at ###-###-#### and make reference of his Event ID - [redacted] to discuss his concern further. Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SRSX5/BLK. We did not contact the customer anymore as per customer’s request. If customer would like to avail the offer, she may send the proof of purchase to [redacted] with the event no [redacted] on the subject line. For further questions and concerns, customer may email us at [redacted] or call us at ###-###-####.Sincerely,[redacted]

Sony Mobile is willing to provide an in-warranty evaluation of the customer’s phone even though the warranty has expired for his device.   Our support center has been in contact with this consumer and will prepare an RMA to have his phone evaluated by our repair center.  As long as...

there is no abuse or liquid damage noted, the phone will be repaired at no charge to the consumer.   If the consumer needs a loaner while his phone is being evaluated, we suggest he contact his service provider for any loaner options they may offer.  His comments related to the way he was treated by a Sony support center will be passed on to their management for an internal investigation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  The fact is that the issue IS known for this TV.  I have found documentation of MANY cases of the exact same TV having the exact same issue, with many of those owners upset that Sony did not acknowledge the problem with this size of TV and acknowledged it only with the smaller ones (40/42").  It is all very well documented, so it is only a matter of Sony acknowledging the problem or denying it.  Anyone can locate the documentation by typing "sony bravia kdl52w4100 problems" into [redacted] search box and the search results will be as follows which were copied and pasted.  Point being, that the problem is COMMON and well documented, with numerous other owners of the 52" TV VERY disappointed in Sony for not taking responsibility for this defect.   You say the TV is past warranty, I say that Sony should have recalled these 52" TVs of this model because they were DEFECTIVE, and mine stopped working right DURING the warranty period, but the problem was not yet documented and it is a problem that gets worse over time.  For my complaint, I am asking Sony to take care of the problem that my TV is defective and either repair it or replace it or provide a refund. About 5,640 results (0.47 seconds) Search ResultsVertical Lines of death [redacted] - Sony's Community ...[redacted]
Oct *, 2012 - NO PICTURE bravia Model: KDL75W850C · Television .... My KDL-52w4100 has HORIZONTAL lines that started and now are multiplying. The gal at Sony... Read the blogs elsewhere on these problems. They WILL NOT  ...[redacted]
[redacted]..Sony CorporationThis model is also known as* [redacted], ... Sony Connection Guide icon ... How to link the BRAVIA® Internet Video device to an active [redacted] account.sony bravia [redacted]
* [redacted]
[redacted]Sony Bravia W-Series [redacted] ...[redacted]
[redacted]
Jun **, 2009 - 18 posts - ?7 authorsMy Sony [redacted] has two darker bands from the bottom up to the middle of the screen. The lower .... Problems happen with all brands.[redacted] * [redacted] *..3 postsOct **, 2011[redacted] display issue - lines7 postsNov **, 2010Problem with my Sony Bravia, please help (images ...9 postsOct *, 2010The Official Sony Bravia KDL-W4100 Calibration ...30 postsAug **, 2008More results from [redacted]I have a Sony Bravia model [redacted] LCD television (52[redacted] › TVI have a Sony Bravia model [redacted] television (52") purchased in 2009. I now see two ~6" wide bars of horizontal lines rising from the bottom of the ...Good morning - we have a Sony Bravia KDL-52W4100 thats ...[redacted] **Good morning - we have a Sony [redacted] that's about 24 months old. Recently, a picture problem has developed - when the TV is on, there are ...Customer Reviews: Sony BRAVIA W-Series [redacted]
[redacted]
[redacted].Find helpful customer reviews and review ratings for Sony BRAVIA W-Series [redacted].[redacted]
[redacted]
Recent Sony BRAVIA KDL-52W4100 52 in. LCD HDTV questions, problems & answers. Free expert DIY tips, support, troubleshooting help & repair advice for all ...Sony Recalls 1.6 Million LCD TVs Worldwide - Page 2 - Corvette Forum[redacted]CorvetteForumOct **, 2011 - It sounds like Sony has problems and should acknowledge it instead of offering ..... I purchased Sony KDL-52W4100 BRAVIA 52 W series  ...Sony Bravia recall: List of KDL-40 Model numbers affected ...www.product-reviews.net › RecallsOct **, 2011 - If you own a Sony Bravia branded TV, we have some very important news to share with you ... I own a Sony Bravia KDL-52W4100 and paid $2,300. ....There should be a recall for the inferior product with the known problems.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Digital Photo Frame ([redacted]). Sony has contacted this customer and has advised that a proof of purchase of the product will be needed to...

enforce its warranty. Since [redacted] was unable to provide a copy of the receipt, it was explained to him that the date of purchase will be based from the market released date of the product which was September 2010 - that puts the unit out of warranty. Thus, Sony is unable to cover the repair/exchange of the product, and considers this case close.
If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Dear Dispute Resolution Services: Sony contacted the customer via email, and the content of the message is below. "Hi [redacted], My apologies for the late response. We completely understand that you have an issue with the silver coloring of the product that peels off, however, this model doesn't have a known defect about the said issue. Sony could have provided assistance about the peeling issue if the product is still under the warranty. We regret to inform you but since the warranty is up, Sony will not be able to proceed with the exchange. Sincerely, Grace Sony National Customer Relations" Sony considers this case closed. Sincerely, Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I am not yet in receipt of the new TV I cannot say that this problem has been resolved. After receipt and inspection I will able to sign off on this complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We have investigated the consumer's claim.  Sony Mobile Communications will do a courtesy swap of his tablet as a one-time concession.The consumer will receive a call from the Sony Mobile Communincations call cetner to validate his return address and to assign a...

case number so the swap can be processed.We apologize for the inconvenience.Regards,Sony Mobile Communications

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Portable Navigation System NVU94T. Sony has already contacted this customer and informed him that the check has been processed. Assured customer that he will receive it since we do not have any issues in processing the check. We also advised him that the turn around time for the check is 4-6 weeks. We would also monitor this case for the customer. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

DEAR GRACE ( AT SONY CORP.)THANK YOU FOR YOUR REPLY WHICH DOES NOT MEET MORE SPECIFIC REQUEST.ALTHOUGH THE VERY SHORT 90-DAYS WARRANTY IS OVER, THE VANISHING SILVER COLORING FROMALL THE THREE CASES GOES FAR BEHIND THE SHORT WARRANTY TERMS. LEGALLY IT IS DEFINED AS "MANUFACTURERS' DEFECT" AND ON THIS ISSUE I HAVE FULL TITLE AND RIGHT TO DISPUTING IT.I LOOK FORWARD TO YOUR REPLY. THANK YOU [redacted]FROM: NAPLES, ITALY 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVS13A190X . Sony has already talked to [redacted]  and  [redacted]
[redacted] and advised them that we need...

to wait for the result of the repair. If [redacted] wont be able to fix the unit then that would be the time that  Sony will process a buyout of the unit. The customer understood the process.  If you have any questions or require additional information, please feel free to contact me at ###-###-####. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me but will accept it to get this over and done. 
Sincerely,
[redacted]
Sony did not want to give me a working TV or a full refund. I paid $3391.99 for this product and Sony was unable to give me a acceptable working TV even though they sent a total of three different USED Televisions. I agreed to a partial refund in the amount of $3199.99 just so I can be done with this. Thanks Sony.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not need to discuss this issue with sony.  The unit has been repaired.  My frustration lies with the fact that I purchased a brand new unit at full price, and it was non-functional immediately upon unpacking.  The unit was repaired by a third party (not the manufacturer) -- thus I paid full price for a third-party refurbished unit.  I recognize this may be Sony's policy in the fine print, but it is unacceptable for good business. I will not be doing business with Sony again. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have provided Sony a copy of my originial bill of sale for the television that has failed.  I have requested that the person from Sony contact me today (January **, 2015) regarding their proposal to resolve this situation.  As I do not know at this time what Sony's response will be, I can not say that my inquiry has been resolved. 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Sony contacted the customer via email today, and the content of the message is below.
"Hi [redacted],
We received the complaint you filed to the Revdex.com regarding your Sony TV - [redacted]. We understand that your TV is experiencing an issue due to...

the green dot on the screen. Sony apologizes for the inconvenience this issue has caused you. To review your case further, please provide your complete phone number and the reference number (the one that starts with letter E) when you initially contacted Sony so we can review your case further. We look forward to hearing from you."
Sincerely,
GraceSony National Customer Relations"
Sony is awaiting for the customer's response.
Regards,
Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. We sent him an email regarding the issue. We explained to the customer that we experienced a technical error on our website on May **, 2015 and it resulted to wide discrepancy in pricing and it is also true that the unit is not available. Our terms also state that "order shall not be deemed accepted by Sony until Sony's shipment of the products ordered". Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. We won’t be able to honor customer’s request. Sony’s answer will not change in this regard.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The fact of the matter is that Sony was required by the courts ruling to contact me and either fix or replace the TV, which they never did. I have been begging Sony to live up to their responsibility for years and have been ignored via email /phone correspondence / written letters. Sony has avoided their obligation. I invested countless hours once the TV turned green to get this corrected. I did not cause this issue but Sony did but selling me a pricey faulty product and not living up to their responsibility to make it right. To restore my faith in the Sony brand I ask that Sony provides more of a fair product replacement percentage. A new TV which is comparable to what I purchased will cost me thousand of dollars, so I ask that Sony provides a 40% discount on a new TV  Sincerely,[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]