Sony Corporation of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My feeling remains the same.  I won't consider any proposed resolution as satisfactory unless Sony replaces the defective lamp at NO COST to me.Regards,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Thanks, sorry if I was not clear in my previous email.   My TV is still under warranty, so it is not the issue of policy. Sony says it is a physical damage and I say it is not, so Sony asked me to get in touch with a company who does service on behalf of Sony, they are "Greek Squad" authorized repair for Sony. As per suggestion from Sony "Greek Squad" is suppose to diagnose the TV and provide me a report that it is a Physical damage or Not. Now Greek Squad doesn't want to perform this diagnosis and give a report, I bought TV from Sony and not from Greek Squad. I am just doing everything that Sony is asking me to do but they need to help and prove that it is Physical damage. I don't think this is a policy issues, please correct me if I am wrong. It is a simple matter where Sony need to prove it is a Physical damage or not, if Physical damage than no further issue with Sony else Sony fixes the TV or replaces. Thanks.[redacted]
 Thanks. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:The turnaround time to process the order for the replacement TV usually takes 5-7 business days. The customer was advised about the replacement offer on 01/**/2016 which was still within the time frame when the customer responded to you (Revdex.com) on 02/**/2016. Now, according to the CEVA tracking number - [redacted], the replacement TV was already delivered to the customer on 02/**/2016. Thus, Sony considers this case resolved.Thanks, Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have already stated.  This response is unacceptable.  This store is a representative of SONY.  This salesperson was the one that brought me to your product and pulled the price tag off of your TV.  They sold that tv for that price to someone else 2 days prior.  I have already been in the store since then and have advised a would be customer of yours to not buy that 75" tv from HHGregg or Sony.  They took my advice and bought an LG.  I won't stop doing this until you make this right.  I am a manufacturers rep as well in a different industry and manufacturer and the rep are on the same team and work together.  HHGregg refuses to work with me at all.  To offer me a $50 gift card is a slap in the face when they are now refusing to sell me a tv they sold me on buying at a $2300 difference.  I will contact the news outlets on this whole situation if I have to.  This practice must be illegal.  I expect someone to call me and fix this issue.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Tracy Copeland about the Sony Network Walkman - NWZA17. Since we were not able to get a hold of the customer via phone, we sent the customer an email and the content of...

the message is below: "Hi [redacted], Good day! This email is a confirmation that we received the complaint you filed to the Revdex.com against Sony Electronics. Upon checking your file, it shows that Sony processed brand new replacement Network Walkman with the model [redacted]. According to the [redacted] tracking number [redacted], it was delivered earlier today. Please confirm if you were able to receive it. Sincerely, Grace Sony National Customer Relations" Thanks, Joe B[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVS13A190X . We contacted the customer, how ever we were not able to talk to him directly. A check request has been created and he will be receiving it within 4-6 week with an order number [redacted] amounting to $2,659.98.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Again, I am hesitant to end this case because it is not resolved, I have not received a tv yet.  I was called on 02/** from an agent of the office of the electronics [redacted] stating that he had received my email and they would take care of this right away, he stated I would receive a new tv and they would swap out the defective tv.  I got another email from [redacted] on 2/* that...
 [redacted]So, a couple concerns now... I can not track the order number provided on Sony's website, I do not know any shipping information, and I don't know if they are shipping me a new tv or another poorly packaged refurbished unit.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I received a call from [redacted] from Sony Customer relations on 1/**/2015 and she mentioned that she would be able to ship me the same tv that I ordered instead of sending me a store credit gift card, in addition to the $50 credit gift card.  I would like to keep this case open because saying you are going to do something and actually doing something can be very different.  I have not received any shipping information of the replacement tv to this point and [redacted] mentioned it could take 2 weeks.  Shipping me a replacement tv was the same resolution I offered in the beginning but I was told that would be impossible by [redacted] at Sony.  I am ok in receiving a replacement tv of the same model that I ordered before, I want to keep this case open until I receive the replacement tv in condition advertised and $50 gift card.  Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the [redacted]. Sony has contacted this customer and the customer confirmed that there is no issue with the TV as of this time since our authorized service technician...

already repaired the TV on 6/**/2017. The customer will call us back directly should he encounter issues with the TV.   If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony KDL52EX701. Sony has contacted this customer and informed him that there is known issue on this TV model. We have advised the customer that the time period for the limited warranty that accompanied the product has expired and Sony will not be able to honor the customer’s request. Sony considers this claim completed.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was contacted by Sony this past weekend and was apologized to regarding this incident.  I was advised that I would be contacted by Sony within the next 24 to 48 hours regarding the issue.  I've been told the same response (I will be contacted within the next 24 to 48 hours) in the recent past SEVERAL times by SEVERAL other Sony employees that I've spoke to in reference to the issue.  It has been well over 48 hours and I have not been contacted by anybody with Sony.  Therefore, the issue has not been resolved and I do not feel confident that the issue will get resolved with my actions alone.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony Headphones  MDRXB450AP/B.Sony has already contacted this customer. We advised her to please email a copy of the bill of sale...

to [redacted], and include the Event number [redacted],  in the subject line of the email. Once we have validated the receipt, then we will process a refund of $9.00 that was charge for restocking fee.  Thank You,[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Edward Kiperman about the Sony [redacted]. Sony contacted the customer, and verified the Wi-Fi issue on his TV. According to the customer, the Wi-Fi issue has...

already been taken care of, however, what concerned him most was the representatives he talked to over the phone. He mentioned that the initial representative he spoke with disconnected the call, and when he contacted Sony again, he asked for a supervisor but he was told that there was no supervisor to talk to. Sony extended apology to the customer about the bad experience he has gone through. We asked the customer for a reference number when he contacted Sony for us to take a look at his record, however, he said that he was not given one.
We explained to the customer that he might have not been transferred to a supervisor since the concern he called about was a technical issue that is handled by Sony's technical team. Nonetheless, we also advised him that Sony does not tolerate any rudeness behavior, thus, Sony will file a complaint on his behalf about the situation he was in to.
Sony takes feedbacks seriously, and it is valued and appreciated. It will definitely help us to improve the quality of our service.
Should the customer need technical assistance related to the internet connection, he may reference the Event ID number - [redacted], and he will be escalated to a product specialist for further assistance.
Sincerely,
Joe B[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony  KDSR50XBR1.Sony has already contacted this customer, unfortunately we were not able to speak with him directly.  The time period...

for the limited  warranty that accompanied the product at original purchase has expired 6 years ago, however Sony would like to offer him  23 % discount off on a brand new replacement that he likes from Sony Store website, and we will also deduct the amount of  $40.47  off the discounted price for the lamp that he has purchased to fix the issue on his unit. If customer is interested in this offer he may reach us at :###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm EasternPlease provide the event number [redacted]Sincerely,[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about her Sony Radio. We would like to help the customer with this issue, however we don't have enough information on this complaint. The...

customer may email us directly at [redacted] or contact our support at ###-###-####, we advise he use the event number [redacted] for reference. We hope to hear from the customer soon.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I'll believe it when I see the check in the mail.  Sony has been promising me my check since June **, 2015.  I have already waited over 12 weeks for a check that never comes.  If they want to take care of this problem I should not be asked to wait another 6 weeks when I have already waited over 12 weeks and still don't have my money.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. An email was sent to the customer regarding the issue. We would like to apologize to the customer that his order has been cancelled...

due to website’s system update. Sony initiated to cancel the orders as the website did not show the actual price of the unit. Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. Sony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any order. For terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Just a update, after Revdex.com recontacted Sony the contacted me. When we finally spoke they reconfirmed that the update they sent did in fact  corrupted my TV and they will not fix the issues they created with my TV.  Could you please put on record that Sony is unwilling to make right what they created. Thank you[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have only received maybe one or two voice mail messages regarding this. I am at work during daytime hours, by the time I get home and the times I have called I have been put on hold and not helped or brushed off. So please do not act as if you are offering the support you should have since the first time I called in.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]