Sony Corporation of America

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about her Sony TV KDL60R510A.. Sony contacted the customer via email however we have not received any response as of yet. We also contacted customer via phone...

but unable to speak to her. We left a message on the customer’s voice mailbox. We would like to inform the customer that Sony has not received the pictures that was requested to her as of yet. Pictures are needed to diagnose and discard physical damage issues. The customer can email the pictures to [redacted] with the Event ID [redacted], Model # and Serial # in subject line. We are waiting for the pictures to be sent so we can move to the next step. We shall be monitoring this case and we will make sure that customer will be provided assistance for whatever is necessary.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Due to Sony's past practice of saying they are replacing our television and not following through, I do not accept their response until I have the new television in my house.Sony should also provide exclusions to their warranty for all future products. The warranty states that it covers defects, and does not provide any exclusions. Sony's claim that the defect on our TV is not included in the warranty would thus show that Sony is engaging in false advertising practices.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Baby Monitor. Sony has contacted the customer thru email and we offered a buyback for $50.00. She accepted the offer. We are still waiting for her response to provide the serial number of the unit. Once serial number is verified, we will send a prepaid shipping label to the customer thru email for her to return the unit. Buyback will be processed once unit is in transit. We shall monitor the case.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good morning. Sony's response is correct that they have agreed to a settlement for my defective laptop and they have given me an order number for the refund which should be received in 4 - 6 weeks.  As I have no way to track the status of this "order" and due to my past history with Sony's customer service, I would like to keep this complaint open until I have actually received the check.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I still want a replacement TV with all the same features as this is what the extended warranty should covermust  be 60" or more, not 55"thus offer is the same before I brought it to Revdex.com 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony MDRNC8. Sony has contacted the customer and offered him a comparable model. Customer declined the offer. We have explained to the customer...

that the MDRNC8 only cancels 90 percent ambient sounds and not digital sounds. Furthermore, we advised the customer to send his copy of receipt to [redacted] with event no. [redacted] on the subject line to review the case further. We will wait for the customer to send the receipt in order to provide another offer. We shall monitor the case.Sincerely,Jim C[redacted]

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony MP3 Player. Sony tried to contact the customer via phone yesterday and today, however, it went to his voicemail. We left a contact number...

((###-###-####) for the customer to call back and we are still waiting for his response. We would like to know the model number of the MP3 player and the specific website where he saw the advertisement for the said product as the Sony store online close down back on August **, 2015. Therefore, if the product was advertised by third-party companies, Sony does not have control about the items being offered from their website(s). In addition, we would like to know where he sent the letter to request the availability of the blue MP3 Player so we can check into this case further. Thanks, Jim C[redacted]

Dear [redacted],Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted], about his refund for the Sony SVP132190X. Sony has reprocessed another request for a check to be delivered to customer’s address, apparently there was a delay on this due to system issues. Our email response team is currently updating the customer with the status of his refund.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Although, to be noted, the business only worked towards a real resolution once complaints were filed. Ultimately, I received my item (after being refunded and reordering per a special link, as the business stated) over a month after it was originally delivered to the incorrect location. I have my item so I am pleased with that. I am not pleased with the amount of hoops I had to jump through and people I had to talk to in order for the business to ship an item, in January, that they admitted was incorrectly delivered to their warehouse in December, that was ordered in October. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 Sony reply to my e-mail is that they cancel my order because of system update, but actually they cancel my orders because of what I sold sell out. I can not accept such a reply of them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have tried that phone number and can not get through.  Selecting different options I can't get through or it cuts my call off.  I don't know if it's a valid number.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The TV offered to me has a cost difference of 100.00 compared to the one I purchased, yet I was "offered" the tv for 300.00plus tax? Where does this number even come from? My TV is NOT working like it should. I sent Sony pictures with someone with a partial GREEN face! How is this normal? Very noticeable light bleed from only one corner is NORMAL? Not a single person not working or Sony would say this is normal.. Just do a quick google search on the tv and you will see the thousands of upset people on just this tv that is now discontinued? I'm just saddened that a company this large can just say stuff like "it's normal, sorry". I want a replacement, I am willing to pay for the difference in cost for a different TV and I think that is very fair.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
[redacted] offered the customer a brand new [redacted] with one year warranty for $390.01 plus tax. The customer accepted the offer today, and she will receive it within 2-3 weeks. Once the replacement TV is delivered, the old TV will be picked up at the same time. [redacted] considers this case resolved.
Sincerely,
Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still haven't received the check.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Sony is not an honest company, they kill the order with reason out of stock, after I complaint at Revdex.com,they give a  system update. I dont think all is lie. I  strongly recommended reduce ratings of such cheater companyand I still request sony must send me the camera.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We're very sorry for any inconvenience this has caused. The original package was shipped but the customer never received the order. A replacement order was sent at no charge. Unfortunately the item is out of stock, therefore the customer hasn't received the replacement. The customer has been...

refunded the amount of the order. We are checking our stock and once we have stock of the merchandise again we will ship it to the customer at no charge.Thank YouCustomer ServiceMyPlay Direct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].On 7/**, I spoke with representative Joseph at which time he agreed to exchange the TV that was purchased with parts missing for a new one.  I was told to expect delivery within 5 to 7 business days and that the following would transpire. Joseph said he "guaranteed" that the new TV would absolutely include the missing parts,namely the little “feet” that are to be included with the TV stand assembly that serve to stabilize the TV and prevent it from leaning forward.  This simple missing part is the sole reason for this exchange.Joseph also said that he was supplying me with the appropriate materials to re-package the old set to ship it back to them, that I would not be charged for return shipping, and that he  obtained approval to have a carrier subsequently pick up the old TV from my home for return to them.On the condition that the previously missing parts are finally provided and  included with the new TV and that shipping occurs as agreed to above, I  find that this resolution is satisfactory to me and that the matter has been resolved, as long as this replacement product includes the previously missing TV stand "feet."  In the event that this does not occur, I will seek to re-address this at that time.  Hopefully, this will not be necessary and I thank you and Sony for your assistance in resolving this matter.
Sincerely,
[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SmartBand SWR10/US. This was offered to the customer because we encountered a problem with our system on generating Gift Cards. As of now Sony's Customer Relations department has processed  a check request for the customer with an amount of $150.00, the order number for the check is [redacted]. The turn around time for the check is 4-6 weeks.  Sincerely, [redacted]

Hi,It' simply an issue of product being on back-order. We've posted new estimated delivery dates on the order status page. We won't charge until we ship  and until the we ship we'd be happy to cancel the order if the customer would prefer not to wait.We're very sorry for the delay and the...

wait.Hope this resolves the issue.

Revdex.com:
Sony sent me a new phone, this complaint is resolved.Sincerely,
[redacted]