Sony Corporation of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Sony contacted the [redacted], and explained that the Sony TV ([redacted]) works under normal operation. It was also explained that the warranty coverage of the TV was only for repair/exchange provided that the TV is malfunctioned. Since the customer was still not...

happy with how the way the TV works, as a good-will gesture, an offer for a new model, [redacted] at a discounted price of $500.00 plus tax, was provided to the customer. The customer accepted the offer, and the order was placed on 03/**/2017. The replacement TV will be sent to the customer within 2-3 weeks from the order date.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Sean Love about the Sony TV 4K Ultra HD TV ([redacted]). Sony contacted the customer via phone today, and explained that we are still waiting for the part to arrive for...

repair. The customer was also advised that he will be contacted on Thursday, 10/**/2016 with an update to resolve the issue on his Sony TV. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
$1700 to replace a television that should not have gone out to begin with is ridiculous!!  As stated several times, the receipt is not available due to the death of the purchaser. The receipt should not matter, the fact that your product did not last DOES matter. I want the television replaced at no cost to me. I should not have to pay anything out of pocket. I have already agreed to pay the $100 service call fee to have your tech look at the tv. Is it really a loss to Sony to replace a television?  I honestly can not believe that if I am willing to have one of your authorized technicians give a second opinion that you will not just replace the television. Receipt or no receipt, the television has a BAD PANEL which is SONYs fault.  I want a resolution to this or I will seek other options, including legal options.  I will also be gathering people with the same issues to seek further options for them also.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony KDL52VL150. We have contacted the customer and offered him a 15 percent reimbursement on a new Sony TV purchase. Customer declined the offer....

The time period for the limited warranty that accompanied the product at original purchase has expired and Sony will not be able to honor the customer's request. Sincerely,Jim C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Sony promised me multiple times that they were sending back my unit, having it repaired, it was sent to a third party, etc.  All of this to find out that they were actually lies and they even admitted so at the end of this process before they offered a refund.  Until I actually see and deposit this proposed refund, I have to ASSUME this may be a lie as well.  So, NO, this has not been resolved and after being lied to on so many occasions, I will not allow for this case to close.  Let me know any questions or concerns that follow.  Thanks- [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Sony sent an email to the customer yesterday. The content of the message is below:"Hi [redacted], We apologize for the inconvenience, however, we have not received any receipt yet. Please send it to us as an attachment. We also need the serial number as we do not have it on your file. Your cooperation to this matter is very much appreciated.Sincerely, GraceSony National Customer Relations"Thank you, Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'm rejecting the reply since I'm waiting for a confirmation from Sony and don't want this complain to be automatically closed.Sony informed this model cancels ambient sounds, not digital sounds. First, there is no such explanation of the difference between ambient/digital sound on the box. What we see on the box is that the model I purchased is categorized as Noise Cancelling headphones, capable of cancelling 90 per cent of the noise. Ambient or digital, the fact is that these headphones simply don't cancel anything. From air conditioner or fan, to airplane noise, it simply doesn't work, it doesn't do a quarter of what it claims to.To me, these are false advertisement/statements.It should have never been marketed this way, and should have been recalled for exchange. The brand is Sony, a brand that so far I would fully trust.After this complain, I was contacted and offered a replacement for another model. The model offered for replacement, MDRZX110NC, doesn't seem to perform any better for noise cancelling based on many reviews at many websites, as below:"Was worthless for noise canceling....sent it back.""Nice sound.comfortable to wear.looks great, but doesn't do much for noise cancelling.""Doesn't seem to be as noise cancelling as it says"and so on.I feel afraid to accept another item that apparently doesn't perform as it should.I sent a few other models that have good reviews for noise cancelling, but I was informed they are not in stock (!).Since Sony apparently is unable to replace the headphones poorly made and marketed, the only solution was to be refunded the purchase price.Although it is not ideal, since I still need noise cancelling headphones, it's better than nothing. I explained I had to spend a lot of time and energy to try to find them cheaper, including commuting to different nearby cities to find them in stock. Then, at the end, they don't work as intended, Sony is unable to provide what I really need (noise cancelling headphones) and I'll just receive what I paid back. Money-wise, it's OK, but the frustration is still there. I provided this as a feedback, because in my case the refund wasn't the solution I was looking for, after so much energy spent.Anyway, the paperwork for the refund has been sent and I'm waiting for a confirmation of when to expect the payment.I no longer see Sony as a brand I can fully trust, and won't be deciding about my purchase solely because it's Sony.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Sony has reissued the customer a check refund in the amount of $107.17 on 12/**/2016, and the turnaround time takes 7-10 business days from the said date. Sincerely, [redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony 4K Ultra HD TV [redacted]. Sony communicated with the customer, and sincerely apologized for inconvenience he had to go through. We...

completely understand how frustrating the customer's situation was, however, we explained that Sony's warranty does not cover a refund. To rectify the issue, Sony processed an order for a brand new TV with a different model number. We placed an order for an upgraded model [redacted], and according to the CEVA tracking number [redacted], it was delivered today at around 1:09 PM EST. Thus, Sony considers this case resolved.
Sincerely,
Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Information requested was sent to the address provided.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony BDVN790W. Sony has contacted the customer thru email and we advised her that we won’t be able to honor her request to replace or repair the unit . The unit warranty has expired and we have processed the reimbursement for the discs for $23.22. Turn around for check is 4-6 weeks. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
      I was contacted this past Friday by a Sony employee who connected me with another employee with the exchange department.  I was advised that the exchange is being processed and I would be contacted later that day (before 5 pm) with a status update.  I was never re-contacted by anybody with Sony on the same day that I was advised that I would be re-contacted with an update.  The weekend ended and It is now 8:45 pm on Monday.  I still have not received a "status update" and the issue has not been resolved. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In a nutshell, I ordered over $5000 in video cameras and accessories from the Sony Store with expedited shipping.  Received delivery of order excluding one extended battery pack (value $152.99 including tax and shipping).  When notifying Sony of missing battery on 1-**-15, was told that escalated investigation would take 24-72 hours.  I needed the missing battery for event on 1-**-15.  Well, on 2-*-15 (168 hours later), after not hearing anything from Sony, I filed a complaint against Sony Corporation USA in [redacted] with the Revdex.com.  Surprise!  I got a response from Sony about 30 minutes after filing complaint.  They wanted to send me a credit and I informed them I would prefer a battery.  I received the missing battery on 2-*-10.  Thank you, Sony and Revdex.com.I am a BIG fan of Sony video cameras.  They are quality cameras with excellent performance.  I am sorry to say that I cannot say the same about their customer relations.  When searching for Sony customer relations, it links you with their Sony Community blog.  Go on their customer relations tab and read some of the sad tales.  I had gone there before filing my complaint with the Revdex.com and posted a message for assistance and the response was a joke.  Someone from the Revdex.com should check the blog and offer assistance to those poor souls.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about the Sony SRSX5/RED. We already talked to the customer and advised him that [redacted] Exchange Centre is already working on this case under Work Order...

number [redacted]. We have alerted our exchange department to assist the customer and update him of the status of his  claim. He may also personally reach this department thru:  Phone: ###-###-####Hours: Monday-Friday 9:00AM-6:00PM EST We would also monitor this case for the customer. Sincerely,[redacted]

Dear Dispute Resolution Services: Sony contacted [redacted] on 07/**/2016 via email regarding his Sony TV - [redacted]. The content of the message is below: "Hi [redacted], We received the complaint you filed to the Revdex.com against Sony Electronics. We understand that you have an...

issue with your Sony TV - [redacted], and we are sorry to hear about the inconvenience this matter has caused you. Sony reviewed your case, and we regret to inform you, however, due to the cracked LCD panel, Sony will not be able to honor the warranty on your product. Nonetheless, we can offer you a replacement model at a discounted price. The replacement product will come with a full manufacturer’s warranty. Please email us a copy of your proof of purchase by replying to this email. Thanks, Grace Sony National Customer Relations" Sony is still waiting for the customer's receipt/response. Sincerely, Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First I really wanted to say thank you for helping me so far! Sony has finally reached out to me by this lady named [redacted] and she left me two voice mails. The first message I cannot understand her thick accent so I couldn't reach her back. The second time she left me a message and left me a toll free number of ###-###-####. I called twice to reach a representative with the name of [redacted] that also has a strong accent. I have him my event number and told him that I wanted to speak to [redacted] because on her message she said I can call her directly at that ###-###-#### and I can't reach her twice. They told me they CANNOT transfer me to [redacted]. She also sent me an email and finally there is an email sent from Sony. They told me that it's been taking this long because they haven't receive my pictures!!! I've sent to them multiple times through email. I sent to her twice and it bounced back! So I got so frustrated and just kept resenting it for a total of 9th time of email probably. Listing my event number, model number of the TV, and also the serial number that this man by the name of [redacted] have it to me. I don't understand why they can't call me or email me to tell me in January that they haven't receive my pictures to go on to the next step. Right now it is April and almost May of 2015. Nothing has been resolve. I guess if I never file a claim on your Revdex.com, Sony will ignore me completely. I sent them several emails of my pictures that I had taken up close and zoomed out. This time they better don't say they didn't receive my pictures because they sent me templates an automatic response that they had received my email. Lets to see where Sony can go from here. It is just so frustrating that someone calls you to tell you to call them back directly and email them directly but I can't even reach [redacted]. Only representatives telling me let me check that for you and come back to tell me that someone will call me 24-48 hours. No one calls or email me until I reach your Revdex.com company and I really appreciate it. I felt like its a scam. It is the same as calling to no where. Pointless. I told them I should've bought a [redacted] or ** instead. If I heard earlier that Sony was closing business in Canada then I wouldn't even buy anymore Sony. My father watches his TV on a 32" Sony TV that was purchased around 4 years ago. It works great and still excellent condition. I just don't understand how a TV of 2014 can have a pixelated line. I even went to [redacted] and called [redacted]. They told me I didn't have guaranteed then they can't help me. Which is fine because it's past the 15 days policy for their company. I mean who would buy guaranteed if you have been using Somy TVs all your life and went through the 5 th Sony to have issues. Each Sony lasted for over a decade and we would get rid of it because it is outdated not because of technical difficulties. It it is just so frustrating and upsetting to have such a prolonged case about a TV that has one thin pixelated line that kept cutting off people's foreheads when I watch TV. I want my money's worth and don't want to get cheated! It is not a small purchase of $8 for a meal or $80 for a cell phone bill. It's $800. Some people have to work two weeks and a half to make that money. I'm still paying off my college loans and still don't have my career up and going. It's been 7 years since I graduated from college and many college students I met also has trouble finding jobs. How long will Sony fix my TV? How long does it take to send someone over to fix it or to give me a replacement like this man said so and now they backed out on their words. They gave my father and my hopes up. This is why I still won't give up. I don't mind my complaint being publish. It makes me worry to shop online now because of this incident. Someone please just just hurry to resolve this issue for me! Just get rid of the pixelated line! How long does it take? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 [redacted] DEAR GRACE ( AT SONY CORP.)THANK YOU FOR YOUR REPLY WHICH DOES NOT MEET SPECIFIC REQUEST.ALTHOUGH THE VERY SHORT 90-DAYS WARRANTY IS OVER, THE VANISHING SILVER COLORING FROMALL THE THREE CASES GOES FAR BEHIND THE SHORT WARRANTY TERMS. LEGALLY IT IS DEFINED AS "MANUFACTURERS' DEFECT" AND ON THIS ISSUE I HAVE FULL TITLE AND RIGHT TO DISPUTING IT.I LOOK FORWARD TO YOUR REPLY. THANK YOU [redacted] SPERANDEOFROM: NAPLES, ITALY 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] , about his Sony SVE14A35CXH. We contacted the customer twice, however we only reached his voicemail. Initially, the parts that were needed to fix...

the unit was not readily available. Sony is no longer with computer business, so we cannot provide him a replacement. Sony offered him a full refund for the unit to honor the extended warranty. Upgrades to the customer’s unit is not part of the warranty. Now, since the customer was willing to wait for the parts to be available, we advised our service partner [redacted] to proceed with the repairs. We asked more patience and understanding from the customer. This may be a long wait, but we are also looking forward on resolving his issue. We would also monitor this case for the customer. Sincerely, [redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about the Sony XBR65X850A. We already talked to the customer, and processed an order to refund him with $735.02, for the amount that was charged to his checking account. Turn around around time for the check that was approved today is 4 to 6 weeks. We also advised him that he could keep the wrong unit that Sony has sent himt  as a replacement ,and the customer agreed. Sincerely,[redacted]