Sony Corporation of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If I do not receive the credit for another camera in the stated 2 - 3 weeks I will contact you again, thank you, Sincerely, [redacted]

We are very sorry for the inconvenience this has caused. It usually take 1-2 weeks for our warehouse to receive in returns especially during the holidays. The customer was refunded the full value of the original order. We supplied her with a private link to reorder the merchandise missing from the...

original shipment and the customer reordered it.Thank YouCustomer ServiceMyPlay Direct

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the KDL55HX750. Sony has contacted this customer and apologized to him since the part that he is trying to order is currently in...

backorder. We provided the phone numbers of our authorized parts distributors and the customer has contacted them but to no avail. We advised him to send the bill of sale and once we have received it, we will further review the case. We shall monitor this case for the customer. Sincerely,[redacted]

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Internet [redacted]. Sony contacted this customer and was advised that although the TV is already out of warranty, Sony is willing to...

review her case to check for further options, provided that her proof of purchase is available. However, the customer advised us that she can no longer provide us the receipt. Therefore, Sony will not be able to extend any accommodation to the customer. Sony’s answer will not change in this regard. We will no longer respond to this complaint since our answer will not change.Thanks,Jim C[redacted]

We are sorry to learn of this consumer’s difficulties with his phone.  We have setup an evaluation (RMA [redacted]) to have his phone assessed by our repair center.   If his phone has a single hairline fracture with no signs of abuse, we will perform an in-warranty repair free of...

charge.If however, the screen (or back cover) is smashed, shattered, has impact damage, or other abuse, we will be unable to offer a free repair and will return his phone at no charge or, he may opt to pay for an out of warranty repair.If the consumer has any further questions about this case, he is welcome to call our contact center at ###-###-#### between the hours of 8AM and 11PM EDT.

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL55HX750. Sony has contacted the customer and apologized to her. The part is still in backorder. We have offered the customer a discount on...

a new purchase however the customer declined. Sony takes great pride in the workmanship and design of each of our products. A Limited Warranty was provided with the product that warrants against defects in material or workmanship for a designated period We apologized for the inconvenience this issue has caused the customer, however due to the fact that the unit is well out of warranty, Sony will not be able to honor the customer’s request. Sincerely,[redacted]

Dear Dispute Resolution Services: As mentioned from our last response, we do not have the same or comparable model to send to the customer, thus, a refund that is equivalent to the plan coverage is being offered in the amount of $1,375.61. Sony is requesting the customer to provide his confirmation ASAP as the refund offer is already expired. Nonetheless, since Sony values the customer, we will still consider this case active and will have the offer reinstated. We will need the response of the customer within 7 days. Otherwise, this offer will no longer be available. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not gotten a call or voice mail from Sony and I called the number given and I'm getting the same response " we will escalate your issue to customer solutions ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sony Mobile sent a replacement Xperia Z3 Compact to the customer that was delivered Jan. [redacted] via [redacted].   We apologize for the delays.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see from the attached screenshot, my ORDER HAS NOT YET SHIPPED. And as of now, NO ONE has been able to explain to me why your company is not able to find a shirt vendor that is capable of creating shirts for its customers, shirts that it listed for pre-order over six months ago (and further, shirts that for at least two of those six months were boldly listed as 'shipping within 24 hours' on your site). Additionally, you have not addressed the reason for the back order, you have not addressed whether I am the only one who ordered this product over six months ago and is still without their product.It is clear from other reviews of your MyPlayDirect.com "service" that your standard operating procedure is to ignore your customers until such time as you can claim that the product is no longer in stock and you will then cancel the order. I will not accept this as resolved until or unless you ACTUALLY SHIP ME THE PRODUCT and I ACTUALLY RECEIVE IT. We are now within the current estimated shipping/delivery range. I have NO FAITH and NO CONFIDENCE WHATSOEVER that you will deliver the product during this time and this complaint will NOT be resolved until I receive the product that I ordered. To claim that this is "simply" a matter of backordered product is to COMPLETELY and EXPLICITLY ignore the FACT that you provide the WORST customer service in the world and you are negating the FACT that I have been dealing with your den of thieves, liars, and all-around wastes of oxygen since NOVEMBER trying to be put in touch with a manager, a supervisor, ANYONE who has ANY authority WHATSOEVER and you have FAILED. EVERY. SINGLE. TIME. Every step of the way: failure. NOT ONCE have you provided me with an honest answer to any question I have asked and the bottom line is that you have NOT shipped the product that you have listed on your site as 'shipping within 24 hours' for months.SHIP ME THE PRODUCTS THAT I ORDERED and this complaint will be resolved. Continue to lie to me and stave off the inevitable canceling of my order and this complaint will remain open. YOU. FAIL.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Upon my submission of the serial number of the unit (which I will verify tonight when I get home), I'm told that I will receive a preprinted shipping label for me to return the unit.  I will then receive a $50 credit to apply towards the purchase of a new monitor.  This process is said to take between 4 - 6 weeks.  I will monitor it and reopen this claim (or a new one) if Sony doesn't keep their end of deal.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was informed that the [redacted] would contact within 48 business hours, which have passed without being contacted.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Please be advised that I have answered the same response. I have already purchased a new cell phone there for I do not find it useful to get a new one from Sony or or to get the one I have repaired. I am upset that when I wet my device it stopped working. I mainly bought it because it was waterproof when it clearly wasn't.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted], I would like to let you know that I have just received the device Sony offered as a concession for the delay with my phone. So the case can be officially closed now. Thank you for all your help in this matter. Best, [redacted]

Dear Dispute Resolution Services: Sony contacted the customer today to perform further troubleshooting steps with the TV set. However, the customer was not in front of the TV, thus, he will call back once he gets home, and will speak to one of the Sony's product specialists. It was also explained that the customer will need to get in touch with Best Buy/Geek Squad should the service be required as the customer has a 5-year extended service plan with them. Sincerely, Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted them today.  Gave them model humber NWZ-E380, was never able to speak to the caller, Grace, even when I asked to do so, at least twice.  I was told it was not updated and was out of luck.  They have a pink version not advertised.  Why advertise something you do not have.  I want a call from Grace or to somehow be fonnected to her, not put on hold by the wrong department when I call.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL48W600B. Sony has contacted the customer and offered buyback for $593.21. Customer accepted the offer. We requested for the return of the 2nd replacement and a signed settlement letter to complete the buyback process. We will monitor the case.   Sincerely,Jim C[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Kelvin Jackson about the Sony LED HDTV - KDL40W600B. Sony contacted the customer over the phone and explained that the TV needs further troubleshooting steps to verify...

the issue. Sony is currently waiting for the customer to call back. The customer was also advised to send Sony a copy of the proof of purchase of his TV. Once the receipt is received and once the troubleshooting steps have been performed, Sony will let the customer know what the resolution is. Sincerely,
[redacted]

Dear Dispute Resolution Services:
Sony sent an email to the customer today and the content of the message is below:
"[redacted]
[redacted]
[redacted]
[redacted]
[redacted]"
Thank you,
Joe B[redacted]