Sony Corporation of America

Dear [redacted],Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony BDPS3200. We altready contacted the customer however we were not able to talk to her directly. We advised her through voicemail to...

call us back at:###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm EasternPlease provide the event number [redacted]. We already forwarded a plan to our support team to assist her with the issue.Sincerely,[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Harjeet Chandwani about the Sony LED HDTV - KDL55W800C. Sony contacted the customer and explained that based on the pictures he sent us, our service team determined that...

his TV has physical damage which is not covered by the limited warranty. The customer disputed the diagnosis and insisted that it has no any damage on it. Thus, we advised the customer to contact one of our authorized service centers which is Geeksquad to do another evaluation by sending out a technician. The customer was advised that paying for the evaluation fee will be his responsibility. The evaluation fee will only be reimbursed if it will be determined that the TV has no damage and the warranty will be applied. Otherwise, he will not be reimbursed and the warranty will not be honored. The customer agreed with this option and will contact Sony again once the evaluation is done. Sincerely, Joe B[redacted]

Please forward this complaint to the correct company/business as Sony doesn't handle complaints about Outlander Shot Glasses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not want a repair to the unit. There is no absolute certainty that they will fix the model they receive, despite their claims of service. I am requesting a BRAND NEW, unopened, unlocked phone or one of present day equivalency, as this particular model is no longer being produced. I will not accept a repair, I will not accept anything except that which I have been asking for since I started this mess approximately 18 months ago 
 Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As instructed in your previous response, I contacted your [redacted] Exchange Center by calling ###-###-#### to get updates of my case. I was told that they didn't have any SRSX5/RED in stock and they were unable to offer me an exchange. Instead, they said Sony would refund my order and reimburse my shipping cost to ship the defected product back. Before I could close the case, please let me know the status of my refund request. How long would it take to get my money back? Is there another tracking number/case number I can use to track my refund? I'm not fully satisfied with the refund solution of my complaint. I should have been informed several weeks ago that they were not able to exchange the product. I should also get reimbursed for the loss of use of the Bluetooth speaker. I'd like a $50 coupon issued to me to use on http://store.sony.com/. I may use the coupon to purchase another Bluetooth speaker in the future. Thanks.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about his Sony TV XBR65X950B. Sony contacted the customer already, we informed him that the check has been processed and he should receive...

it within 7-10 business days.Sincerely,[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL48W600B. Sony has contacted the customer and advised her to send the receipt to [redacted] with the event no. [redacted] on the...

subject line to further review the case. Once receipt has been validated, we will contact her with a resolution. We will monitor the case. Sincerely, Jim C[redacted]

We spoke with the company on Monday morning when they opened.  As of Monday 6/19/17 Buckeye Heating & Cooling has agreed to reimburse $1026 to us and we are waiting on this payment.  We appreciate this resolution from the company as long as the funds are returned and will be happy to close the case at that time.    Regards,
[redacted]  [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony BDPCX7000ES. We have advised the customer that a refund is going to be process for his unit, under reference number [redacted]. We would also...

monitor this case for the customer which is currently being handled by our customer relations department.Sincerely,[redacted]

Tell us why here...Dear [redacted]: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony speaker SRSX5/RED. Sony has contacted this customer. Sony will refund the customer of the speaker and provided him $50 Sony Gift card as a compensation. The customer agreed and was advised with the turn around time of the check request. If you have any questions or require additional information, please feel free to contact me at ###-###-####.  Sincerely, [redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 In regard to my complaint # [redacted], I would like to explain the following: 1. On December [redacted], I talked to [redacted], a Sony customer service supervisor. On behalf of the company, she offered me a Bluetooth headset instead of the $51 refund check I have requested I explained to [redacted] that I don't have a use for such device and repeated my request for the refund check. She agreed to inform the company about my request and get back in touch with me again. 2. On December [redacted], [redacted] sent me an email stating the following: "Your request has been declined. We're not able to provide the refund that you requested.If you require more information, or have any other questions, please visit [redacted] or call us at ###-###-####." I am dissappointed that Sony cannot issue a refund check. I believe I have the right to ask for a refund check instead of having to accept their own terms. Having said that, I don't intend to waste more time and energy dealing with this issue and I would thus accept the device the company wants to give me instead of the check. I wonder if you could call me at ###-###-#### to further discuss this case. Thank you very much, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Sony explained to the customer that we can offer her a recertified TV at no cost provided that the TV is evaluated by Sony's authorized service center, confirming that the TV has a bad LCD panel, and as long as we have stocks in the warehouse. In addition, it was also explained to the customer that if in case we do not have an available replacement TV to send her, the proof of purchase would be necessary to check for further options. Sony checked its warehouse to confirm the availability of both the same and comparable models but none of them are available either. Therefore, we asked the customer to send Sony a receipt to check other options for her. Although the customer is unable to provide us the receipt, we offered the customer a new TV at a lower price. We offered her a brand new [redacted] for $1,700.00 plus tax but the customer was not satisfied to accept the offer. Sony's decision will not change in this regard. Thank you, Joe B[redacted] and Annette A[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about his Sony 4K Ultra HD TV (XBR75X850C). Sony contacted the customer via email, and explained that a refund is not covered under the manufacturer's...

warranty. Based on the troubleshooting steps, it was determined that the customer's TV set needs to be replaced. Sony offered the customer an upgraded and brand new TV with the model number XBR75X850D. Should the customer want to proceed with the exchange, he may call our support line at ###-###-#### from Mon-Fri, 9am-6pm EST. Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about her Sony KDL55HX750. Sony contacted the customer and apologized for the delay of the service. A replacement has been processed and the order number for the exchange is [redacted]. Turn around time for the replacement is 2-3 weeks. We appreciate customer's patience and understanding. We shall monitor the case. Sincerely,[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony TV ([redacted]). Sony contacted the customer twice via phone but it was directed to his voice mail. We would like to advise the customer...

that since we do not have the same or comparable model to send him as a replacement, we are offering him to buyout the Sony Protection Plan for $1,375.61 as it is the coverage amount of the extended service plan. We will wait for the customer’s response within 7 days. Otherwise, the case will be considered closed.
NOTE: The Protection Plan expired back on 12/**/2015 but since the offer was presented when it was still in active, Sony will still honor the buyout/refund.
Thank you,
[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Travis Teeter about the Sony TV XBR75X850D. The customer was contacted by Sony and was advised that pricing of the products set by the dealers is something that Sony...

does not have control of. Sony understands that there was a misrepresentation about the product he was supposed to purchase at HH Gregg. Although the complaint was directly to the store, Sony explained to the customer that his case will be reviewed further to check what assistance Sony can possibly provide him.
Sincerely,
Joe B[redacted]

The consumer apparently viewed a Sony Mobile Communications web site from another country/market.Sony Mobile Communications (SOMC) use IP tracking on our website and if he went to sonymobile.com he would have been directed to the US site.   The US site clearly delineates the...

general market tablet and the [redacted] tablet as separate products.  Actually, on both products SOMC does not communicate that either have the option to do remote play. If for some reason the consumer changed his location slelection on the SOMC web site, to perhaps the UK, for example, he would have seen that SOMC talks about remote play with the tablet there. But, SOMC does not offer that product in the U.S. market. The [redacted] version will get the remote play functionality in early 2015 but, it is too early to confirm the exact timing. SOMC will show, at CES, that the tablet will get the functionality in early 2015.The consumer will need to continue to check SOMC's PC Companion for the update or watch for a notice of update from [redacted] on their network.To be clear, the [redacted] Z2 tablet can not be flashed with non-[redacted] software.The consumer will have to wait until the updated [redacted] software is available.Regards,SOMC?

We apologize for any inconvenience this has caused. We strive to display the most up to date ship and delivery dates. Our ship dates are estimates based on when we expect stock to arrive to our warehouse. As soon as we find out that stock will be delivered to us, we will update the delivery...

information displayed to our customers, so that they have the most up to date information possible. A 50% refund was issued to the customer.Thank YouCustomer ServiceMyPlay Direct

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Android LED HDTV ([redacted]). Sony requested a service dispatch with World Wide Tech Services and the technician went out on Friday...

(04/**/2016) to repair the customer's TV. Sony contacted the customer today to verify if the TV was fixed and the customer confirmed that the TV is working fine now. Thus, we considered this case resolved. Thank you, Joe B[redacted]

Dear [redacted], Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the status of the refund for his Sony Notebook KDL70W850B. Our attempts to talked to the customer were not successful. We would like to explain to...

her the coverage of her Sony warranty for this unit. There is already an existing request for the replacement, however we are currently having system updates thats causing the delay of the shipment. If you have any questions or require additional information, please feel free to contact me at ###-###-####.Sincerely,[redacted]