Sony Corporation of America

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about her Sony SVE14132CXP. We already communicated with the customer thru her email address [redacted] that we already processed a refund order for her unit under order number [redacted], with the amount of $634.85. We also sent her a prepaid shipping label thru her email address for the return of her defective unit. Our accounting department shall approved this once the unit is in transit. We shall also be monitoring this for the customer. Turn around time for the check is 4-6 weeks. Sincerely, [redacted]

Dear [redacted],Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the missing battery pack, 27-NPFV100. We already called the customer and advised her through voicemail that we already placed an...

order to replace the missing battery on her package. The new order number for the replacement is [redacted]. The [redacted] tracking number for the shipment is [redacted], delivery mode is under 1-day rush. It usually takes 1-2 days for the item to be shipped.Sincerely,[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony VPCF1390X. We have referred the customer to Sony's Preferred Partner, [redacted] GeekSquad for service. We have advised the...

customer that the time period for the limited warranty that accompanied the product at original purchase has expired and Sony will not be able to honor the customer’s request.  Sony considers this claim completed. Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony DSCW730/L.Sony has already informed the customer on how she can check the status of her ongoing repair. She was provided with a link [redacted], Tel no – ###-###-####, Website – [redacted]. These should guide her with the repair status of her unit.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I do however feel that the checks 4-6 week turn around time should have been expedited for my specific situation since this entire process has left me without a product since the end of February, approaching 60 days now. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am aware of the [redacted] insurance program and I do have a co-paywhich I am not willing to pay and get someone else’s refurbished phone.  Ijust purchased this phone brand new with a monthly payment of approximately$25.00 a month, which will equate to $600.00 when my payments are complete. Iexpect a new phone in return; this is clearly a manufacturer defect.  As I stated previously my phone was only alittle over 2 weeks old when I encountered this problem and this is clearly amanufacturer defect.  The battery chargerdoor just fell off and/or detached when I went to charge my phone.  I amwilling to send Sony pictures of my phone, I have not abused it in any way whatso ever.  My phone is in perfect workingcondition with the exception of the battery charger door.   I expected more from Sony branded cell phone.  My husband and I are loyal Sony customers andwould hate to have this incident deter me from further purchases’.If I send my phone to [redacted], they ([redacted]) will send me a refurbished phone of the same model but I will still be paying for a new phone.  Liken this to buying a brand new car and after  two weeks and 1000 miles of driving the car develops a problem.  You then take the car back to the dealer and and the dealer gives you back a same model car which has 10,000 miles driven on it.  Not the same car just the same model car.  You're paying for a new car but have just been given a used car because the new car had a problem. Somehow this does not seem fair.[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved provided they deliver on our verbal agreement of 11/**/16.  Anna from Sony informed me that that matter was processed and that it will take 7-10 business days before the new television can be delivered.  I want to thank all parties that were involved in the resolution of this matter.        
Sincerely,
[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Playstation 4 . Sony has already contacted this customer, and advised her that we are still currently...

investigating this issue for the customer. She shall receive a follow-up call from Sony in regards to this. Sincerely

Dear [redacted], Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14212CXW. Sony has already contacted the customer, we have provided her instructions on how we could process refund for her...

purchase. The refund was provided since [redacted] failed to fix her unit. Thank You, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was a Christmas present so it does not have a receipt because it was a gift to me brand-new in the box so I don't know what they're talking about I've provided them with every bit of paperwork and documentation I possibly can and this is just a stall tactic by a big name faceless corporation that could care less about their individual customers -  Sony needs to do the right thing and send me a brand-new camera to replace my once brand-new camera that they have either lost or they cannot fix -  enough is enough  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. An email has been sent to the customer informing about the cancellation of order. We would like to apologize to the customer that his...

order has been cancelled due to website’s system update. Sony initiated to cancel the orders as the website did not show the actual price of the unit. Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. Sony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any order. For terms and conditions on ordering an item from Sony, please paste this link on the browser: [redacted]. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sony is relying on what their engineers say is a normal defect, even though there are no exclusions or caveats  to the warranty and they were previously prepared to replace the TV for being defective.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Sony's response is unacceptable & my complaint must remain unresolved!!!! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Camera. Sony was contacted via email and was advised to contact the Sony's parts and accessories team (Encompass) to check for the part...

availability. The customer was also advised that if it is not available, we can send her a prepaid shipping label so she can send the product in to Sony’s authorized service center - Precision Camera. It was also explained that since this is an out of warranty repair, the cost of the repair will be the customer's responsibility. Thanks,
Jim C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I bought the sony player and now it is unable to work because the software needs an upgrade.  I have an apple computer and the download is for a windows ( I already said this), and I have a mac airbag and there is no cd player to download on to.   This in unacceptable, and I am sure there will be a lawsuit against sony.I would like this taken care of...  There is no reason they cannot honor their product by providing the upgrade which is absolutely necessary to run the product. This is NOT resolved and I will not stop until Sony honors their customers.   How much would it cost sony to send me the cd w/the upgrade so I can put it into the player to do the upgrade. I will send it back when I am done.... I guess $2.00 is not worth it????  WOW, what a horrible business.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14N11CXB. Sony has already contacted the customer twice, but was unable to get hold of her, we left him a message to call our support...

anytime at ###-###-####.She may  also email us thru [redacted]. We advise her to  use the event number [redacted] for reference. We are hoping to hear from the customer soon.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the status of the refund for his Sony Notebook SVP132190X. We already  talked to the customer and he was informed why there was a delay...

on this. Currently, another check was already processed with his correct address.    Sincerely, [redacted]

[redacted] was shipped a replacement phone on January [redacted] via [redacted] tracker [redacted] Regards,Tony G[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL55NX720. Sony has already contacted this customer, we advised him to please email a copy of the Bill of Sale of his...

unit  to [redacted] and include the Event number, [redacted],in the subject line of his email. We will further check what  options we could provide the customer. We would like to get this issue resolved and to be taken care of.  Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]