Sony Corporation of America

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Steph T[redacted] about the Sony Camera ([redacted]). Sony attempted to contact the customer yesterday and today, however, it was directed to her voice mail. Sony left a...

message requesting the customer to call back at ###-###-#### to discuss this matter further. Sony’s reference number is [redacted]. Thank you, Joe B[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14A14CXP. Sony has contacted the customer and we informed her that we won’t be able to honor her request since the unit’s warranty has expired. Sincerely,Jim C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My question to Sony Corp. would be, How many occurrences of the E-62:10 error message flashing on my model HX 300 would it take to constitute Sony to take responsibility and fix my camera as well as all the other models including several camcorders Sony has produced with this same stabilization error. Here is a copy and paste.   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony VAIO Fit 15E. Sony has contacted the customer however, we were unable to get hold of her. We left a message on her phone. We would like...

to inform the customer that the time period for the limited warranty that accompanied the product at original purchase has expired. Furthermore, physical damage is not covered by the limited warranty. Sony will not be able to honor the customer’s request. Sincerely,Jim C[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony Gold Wireless PlayStation Headset. Sony has contacted the customer and advised him that we won’t be able to honor his request. Sony takes great pride in the workmanship and design of each of our products. A Limited Warranty was provided with the product that warrants against defects in material or workmanship for a designated period. The Service Center determined that the unit has physical damage and unfortunately physical damage is not covered by the Sony Limited warranty. Sony considers this claim completed. Sincerely,[redacted]

Dear Dispute Resolution Services:
Sony attempted to contact the customer but it was directed to his voice mail. We would like to inform the customer the model we offered is currently being sold to other dealers like Best Buy for $1,499.99 plus tax which has a $300.00 price difference from what the he originally paid for his TV which was $1,199.98 plus tax. Thus, Sony's offer for a new [redacted] for $300.00 plus tax is final. Sony's decision will not change in this regard.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Sony claims that the phone was physically abused in their latest correspondence which I dispute.  This in corroborated by the attached letter from their repair center that states that the phone was not physically abused.  If the phone was not physically abused then there must be some kind of defect with the phone which caused it to bend and my original complaint stands.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi [redacted]Sorry to bother you but Sony folks are playing games with me again. The gift card for the amount of $150 was never sent to me and it has been more than 3 weeks and today I get a call saying that they cannot process it.They would like to send a check for that amount but have to get an approval and it might happen some time in next 6 weeks. Lets reopen the case and keep it the same way until this matter is resolved. They did not solve my issue for almost 5 months now and they need another 6 weeks which iam not sure of what they would do.I would like to proceed legally also for the wasting my time and making my working routine disturbed which took me into distress and frustration. This is some kind of cheating from an organization like SONY. Thanks,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about her Sony TV KDL32R330B. We called the customer however, we were unable to get hold of her. She returned our call and we advised her that the check has...

been reprocessed due to system issues. It was approved last [redacted],2015 and she will receive it 4-6 weeks from the said date. We apologized to the customer for the delay of the check. We shall monitor the case. Sincerely,Jim C[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL55HX750. Sony has contacted the customer regarding this issue. Sony will not be able to honor the customer’s request for a replacement since the unit is well out of warranty. Sony’s answer will not change in this regard.Sincerely,[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. We sent an email to the customer regarding the issue. We would like to apologize to the customer that his order has been...

cancelled due to website’s system update. Sony initiated to cancel the orders as the website did not show the actual price of the unit. Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. Sony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any order. For further information on terms and conditions in ordering an item from Sony, please visit this link: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄

The customer purchased his phone in Istanbul, Turkey.  We have referred his case to the appropriate group which handles customer issues for that region.

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony LED HDTV - [redacted]. The customer was able to speak with one of our product specialists on 02/**/2016, however, the customer was not...

in front of the TV to perform further troubleshooting steps. We attempted to contact the customer today via phone but we were not able to get a hold of her. We sent the customer an email today to confirm if the issue on the TV has been resolved or not and we are waiting for the customer's response.Thanks,Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I am going g to just keep them and sell them online because I can't find record from Sony's website of my purchase. I am tired of all the hoops just to be treated with respect.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVD13213CXB. Sony has already talked to the customer and we have discussed options for his issue. Sony will still honor...

the unit’s warranty due to the known issue that was not resolved, thus we will provide him a full refund of his purchase.We have advised the customer to send the copy of the bill of sale of this unit. If you have any questions or require additional information, please feel free to contact me at ###-###-####. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 They are in fact trying to help me now but like I told them a update must be sent to fix the problem. The issue is on their end. What they suggested is temporary and usually last a few hrs., which it did revert back.  It's still doing the same thing. What I want is for them to do is work on a updated to resovle the issue. It's a simply fix they just have to correct the last update Sincerely, [redacted]  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about his Sony TV XBR65X950B. Sony contacted the customer already, we advised him to send the copy of the bill of sale for the 3D Glasses  he purchased online. Once we have the receipt then we will be processing the refund for this. Sincerely, [redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony Head Phones.We would like to help the customer with this issue, however we don't have enough information on this complaint. The...

customer may email us directly at [redacted] or contact our support at ###-###-####, we advise he use the event number [redacted] for reference. We hope to hear from the customer soon. Sincerely, [redacted]

Sony is sorry to learn that this consumer has had problems with her phone.  After investigating this case, Sony will be swapping the device as a courtesy.  Our contact center will be contacting her shortly to provide an RMA and a courtesy shipping label to have her return the device for...

exchange.

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony 4K Ultra HD TV (XBR75X850C). Sony would like to extend apology to [redacted] for the inconvenience he experienced concerning his Sony TV....

Although the unit is already outside of the warranty, as a good-will gesture, Sony processed a brand new replacement which is the model XBR75X850E with a 90-day warranty. According to the CEVA tracking number ([redacted]), the replacement is already in transit. The shipping status can also be found on CEVA's website [redacted].
Sincerely,
Joe B[redacted]