Sony Corporation of America

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony [redacted] .Sony has already contacted this customer and connected her call to our [redacted] We also forwarded her issue to our [redacted] , if this issue is still not resolved until now we advise that she contact our Sales Support at:Phone number: ###-###-####Phone hours: [redacted] [redacted] ** Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was informed that the [redacted] would contact within business hours, which have passed without being contacted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any inconvenience this has causedWe strive to display the most up to date ship and delivery datesOur ship dates are estimates based on when we expect stock to arrive to our warehouseAs soon as we find out that stock will be delivered to us, we will update the delivery information displayed to our customers, so that they have the most up to date information possibleA 50% refund was issued to the customer.Thank YouCustomer ServiceMyPlay Direct

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] *** about the Sony Television model KDL70R550A.Sony has already contacted the customer and we have explained why Sony has this certain policyWe also understood customer point of view and handled his issue without his credit card information as he required.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a call from *** from Sony Customer relations on and she mentioned that she would be able to ship me the same tv that I ordered instead of sending me a store credit gift card, in addition to the $credit gift card I would like to keep this case open because saying you are going to do something and actually doing something can be very different I have not received any shipping information of the replacement tv to this point and [redacted] mentioned it could take weeks Shipping me a replacement tv was the same resolution I offered in the beginning but I was told that would be impossible by [redacted] at Sony I am ok in receiving a replacement tv of the same model that I ordered before, I want to keep this case open until I receive the replacement tv in condition advertised and $gift card Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony DSCW730/L.Sony has already informed the customer on how she can check the status of her ongoing repairShe was provided with a link [redacted] , Tel no – ###-###-####, Website – [redacted] These should guide her with the repair status of her unit.Sincerely, [redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] , about the Sony XBR65X850AWe already talked to the customer, and processed an order to refund him with $735.02, for the amount that was charged to his checking accountTurn around around time for the check that was approved today is to weeksWe also advised him that he could keep the wrong unit that Sony has sent himt as a replacement ,and the customer agreedSincerely, [redacted]

We are very sorry for the inconvenience this has causedIt usually take 1-weeks for our warehouse to receive in returns especially during the holidaysThe customer was refunded the full value of the original orderWe supplied her with a private link to reorder the merchandise missing from the original shipment and the customer reordered it.Thank YouCustomer ServiceMyPlay Direct

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony KDL52EXSony has contacted this customer and informed him that there is known issue on this TV modelWe have advised the customer that the time period for the limited warranty that accompanied the product has expired and Sony will not be able to honor the customer’s requestSony considers this claim completed.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about her Sony SVF14217CXWSony has already processed a buyback for the unitThe customer will get a full refund of $1,This will be under order number [redacted] Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedIf I do not receive the credit for another camera in the stated - weeks I will contact you again, thank you, Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] *** about the Sony KDL40W600BSony has already contacted this customer twice ,unfortunately we were not able to speak with her directly Sony would like to offer her a brand new replacement for her unitTo process this she will have to call us at:###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm EasternPlease use the reference number [redacted] Sincerely, [redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony VPCF1390XWe have referred the customer to Sony's Preferred Partner, [redacted] GeekSquad for serviceWe have advised the customer that the time period for the limited warranty that accompanied the product at original purchase has expired and Sony will not be able to honor the customer’s request Sony considers this claim completedSincerely, [redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDSR50XBR1.Sony has already contacted this customer, unfortunately we were not able to speak with him directly The time period for the limited warranty that accompanied the product at original purchase has expired years ago, however Sony would like to offer him % discount off on a brand new replacement that he likes from Sony Store website, and we will also deduct the amount of $ off the discounted price for the lamp that he has purchased to fix the issue on his unitIf customer is interested in this offer he may reach us at :###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm EasternPlease provide the event number [redacted] Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVD13213CXB. Sony has already talked to the customer and we have discussed options for his issue. Sony will still honor... the unit’s warranty due to the known issue that was not resolved, thus we will provide him a full refund of his purchase.We have advised the customer to send the copy of the bill of sale of this unit. If you have any questions or require additional information, please feel free to contact me at ###-###-####. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I bought the sony player and now it is unable to work because the software needs an upgrade I have an apple computer and the download is for a windows ( I already said this), and I have a mac airbag and there is no cd player to download on to This in unacceptable, and I am sure there will be a lawsuit against sony.I would like this taken care of There is no reason they cannot honor their product by providing the upgrade which is absolutely necessary to run the productThis is NOT resolved and I will not stop until Sony honors their customers How much would it cost sony to send me the cd w/the upgrade so I can put it into the player to do the upgradeI will send it back when I am doneI guess $is not worth it???? WOW, what a horrible business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me and the matter will be resolved only after ALL indicated issues authored in the original complaint and pursuing responses have been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sony has not called me or resolved the problemHere is an email I sent to Sony and the response I received .......This issue is not resolved, and Sony will not acknowledge that it has an ongoing problem with defective LCD panels that go bad just after the warranty expiresI have not received any phone calls from SonyI have all of my call records, both cell and home phone show no calls from SonyMy phone number is xxx-xxx-xxxx(edited for privacy) Please let [redacted] , who responded to the Revdex.com complaint, know that should stop telling the Revdex.com that Sony has made multiple attempts to call me, when that clearly is not true.The original Event ID when the original tv was replaced is [redacted] The replacement took place over the phoneThe original TV was defective and replaced by Sony with the TV that I have nowThe new TV is defective.please contact me at the phone number I have provided[redacted] response from Sony [redacted] [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]