SLS Managers

Account was settled and a confirmation of cancellation has been sent to Mrs. [redacted] via email.  If Mrs. [redacted] has further questions she may contact our client services department.

We have made sure that you are on our do not call list. As
I have stated before we are not the only student loan company that may
be contacting you, however SLS Managers will not contact you. Once again
we are very sorry for any inconvenience.
sincerely,
Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.I am still upset that the company misrepresented themselves and feel like I was being fed line after line. The business representative tried too hard to relate to my situation to create fake sympathy. I want my money back but I have been told that is not an option and I have to pay them four more months before I can cancel and If not I will get sent to collection only furthering the damage already done to my credit.
Regards,
[redacted]

All services have been rendered in accordance to the client's service agreement, but in order to continue to work in good faith we have settled this account with the client and Ms. [redacted] has been notified.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory.  I did not receive the packet the person said they did.  At this point it does not matter and I am taking a different action in this case.  It is a matter of principle for me and that the fact that my credit rating has been destroyed because of this company.  I do not expect this company to do anything further.  In my opinion this case has not been resolved until my credit rating is restored to the 750-780 and that is something I am working on getting resolved.  
Regards,
[redacted]

Our information regarding our company is listed on the service agreement and our website. Mr. [redacted] signed and agreed to this agreement when he signed his contract. Mr. [redacted]'s payment was returned so no refund is owed.

Revdex.com:
A representative contacted me after the complaint was made and apologized for not contacting me or following up with me about decisions/actions taken on my loan. I requested that my consolidated loan program be cancelled and they return the monies that I have paid so far. The representative informed me that my loan had been placed on hold until March of 2015 because they understood that I was still in school and that my loan with them was still in approval process and that it could not be cancelled. I asked her if I at a later date was unsatisfied with their service could I cancel then and she said yes. I requested that if it be that I have to keep my loan with them, that they upgrade their communication process because it made them out to appear as a shady company. She agreed with me and sent me a email with her contact information. I agreed to try again with them and take action later if it be the same scenario.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Management has reviewed Ms. [redacted]'s file and determined that noting further can be done.
 
Thank You

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI have not heard from this company since December and they have not been in contact with the business that holds my loan. They have not provided any services to me whatsoever but have taken my money every month. I want my money back and the contract null and void due to the business not up holding to their end of the contract.
Regards,
[redacted]

[redacted]
 
                                                           ...

   
Dear *. [redacted],
 
This letter is to confirm that you have requested that Student Loan Service Managers no longer manage your loans. Student Loan Service Managers has agreed to grant your request and has been released from any liability in managing and maintaining these accounts. We no longer have access to you servicers, if we are to receive anything via post mail we will forward that directly to the address listed above.
 
 
If you have any questions, please feel free to contact Client Services at (855) 747-9916.
 
Best Regards,
 
 
 
[redacted]
Client Services

Ms. [redacted] contacted our company on 9/12/14 to request to
place her account on hold. We placed her account on hold with our company as
she requested and that is why no payment was drafted for the month of October.
Although Ms. [redacted]’s account is on hold as she requested we...

are still working
on her account. We have also placed a call to Ms. [redacted] regarding this matter.

Mr. [redacted] we apologize that you feel we are fraud, but let me assure you we are not. However we would be more than happy to...

cancel your account please follow the instructions on your signed service agreement and we will complete your request.
 
Sincerely,
 
Management

This account has already been settled.

Our policy is to be very thorough when we
present our services to potential customers, we not only have verification in
our service...

agreement but we have a verbal verification of services and we
email a detailed Welcome Package that re-explains what those services are. We
have emailed Ms. [redacted] with status updates and most recently we tried to
reach her directly to address her account, but we were unable to leave a
message for her as her voicemail box is full. We did follow up with another
email with status on her account and provided our correct call back number so
she may call us for further assistance and so we may address any concerns she
may have.

We contacted Ms. [redacted] on 8/13/14 and left
her a message to contact us back so we may address her concerns in regards to
her...

account. We did not hear back from Ms. [redacted] and we then made another
attempt to contact her on 8/15/14 by phone and we also followed up with an email. 
 Ms. [redacted] did contact us back on Monday 8/18/14 at which point we
addressed her concerns and provided her with status on her account. We informed Ms. [redacted] that her account was in good standing, but she refused to continue on with the process of her account and for us to further assist her with the consolidation of her loans.  We could not come to an agreement on continuing doing our work on her account and in order to settle her account we submitted a request of issuing a refund of what she is entitled to at this time.  A confirmation email was sent to her as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This did not resolve anything. In my contract it states they would use $10 a month as my fee for using thier services and $34.01 goes to my student loan. Ameerah brown stated this is not the case. So that is fraud! Also, I never got a welcome kit, which as I read some of the other complaints other people had the same problem. Also, a manager was suppose to call me to resolve my issue and talk to me about a refund and that was never done. At this point I will contact an attorney. This company should be out of business!!!
Regards,
[redacted]

Our company had been trying to get a hold of Ms. [redacted] for awhile and most recently we called her on 8/20/14 and 8/21/14 and left her messages each time to contact us back. 
 
We did call Ms. [redacted] again on 8/22/14 and we were able to make contact with her at which point...

 her concerns were addressed and she was reassured  as to what we can do to assist her. 
 
Ms. [redacted] was content after the last conversation she had with us and has our direct contact information in case she has any further questions or if she requires any further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our...

policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. Our policy is that if a
customer is unhappy, we try to resolve their concerns and find resolution to
attain customer satisfaction. The Welcome Package contains the phone numbers
and contact information for client services. And, if money was collected for
services rendered and a customer is later wanting to cancel, we work with that
client to refund payment. In this case client was fully serviced and was clearly explained numerous times by different client services representatives and management what she was approved for and what she signed up for. We have at this time cancelled the client's account and client was issued a refund for what she was eligible for which client was explained time and time again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This business clearly misrepresented themselves and their purpose.  This company based on what has happened leads me to believe that they are fraudulent and pry on consumers looking to reduce a payment.  I provided them with very sensitive information, such as my social security number and date of birth, plus my banking information.  They insisted that this was the only way they could process my payments.  
My student loan is with [redacted].  [redacted]'s fraud department contacted me because they were unable to reach this company.  The information provided to [redacted] consisted of an address and phone number that were not valid.  The information sent by [redacted] was returned as "Address Unknown" and the phone number given to them no longer existed.  
Someone at their company, accessed my account at [redacted], changed my password, email address, my home address and submitted a deferment on my behalf.  I did authorize this company to make these changes.  By them making these changes, I would not know that my student loan wasn't being paid and I was paying a bogus company.  By them placing my account at [redacted] into a deferment status, added additional interest to my balance.
I have since taken steps to insure that all of my accounts have been changed and they can no longer access my bank and I have placed a fraud alert with my bank about this company.  I feel that every measure needs to taken to prevent this company from doing this to another innocent consumer.
Regards,[redacted]