SLS Managers

Ms. [redacted]'s written agreement that she initially signed when she started services with our company has detailed information on the fees that are due. The amount that was refunded is what she is eligible for after reconciling her account. This information is provided in writing on her agreement.  Ms. [redacted] is urged to look over her contract for more information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Line item #9 states you will be using my PIN number to access “access personal and financial information and to apply for programs.” I NEVER gave you my login or password information for [redacted] Resources. Please state the item number on the contract that specifically states you will be changing my contact information with [redacted] Resources? Where does it specifically state that you will be changing my online password and all contact information with [redacted] to SLS Managers? Where does it specifically state that with changing this information, I will NOT be contacted by [redacted] Resources if SLS Mangers does not make a payment or if the payment is late? Where does it specifically state that because of this change of contact information I just have to “trust you” that you are making my payments? Where does it specifically state that if SLS fails to make a payment or make a payment on time that it will affect my credit report? You can state that I signed a contract with you, but that contract does not cover all of the pertinent information that you intentionally withheld. The definition of “Power of Attorney” is “The authority to act on the behalf of a person in certain specific matters, such as financial dealings, or in general” (www.dictionary.search.yahoo.com). I did not give you specific approval to change my contact information with [redacted]. I gave you permission to contact them to receive approval for consolidation and repayment options. I did block you because you withheld information regarding your processes, which would have stopped me from signing a contract with SLS.
I am still requesting that you return the $300.00 Management Processing Fee based on the lack of information provided to me by SLS. Again, your withholding of very important information regarding all of your process affected my ability to make an informed decision before signing your contract. I believe that it is my responsibly, through all possible means, to inform other people who are considering SLS Managers to handle their student loan needs. They have a right, like I do, to know ALL the information before signing a contract with SLS Managers. Even though your business practices may be “legal” they are not forthcoming with all processes, trustworthy, or moral.

This account has been settled.

Ms. [redacted] was provided with a service agreement which explained the exact service that we offer and was also informed in detail by her assigned loan manager the service we perform and our process.  Ms. [redacted] did get in touch today...

with her loan manager and he explained again what service we provide and she was not falsely informed in any way at any time. Ms. [redacted] was also informed of the proper way to cancel out her contract.  We will cancel out Ms. [redacted]s account as requested and we have been released from any liability in
managing her student loans.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have spoken with their staff and they did not resolve my complaint to my satisfaction. I have been able to close my account and was refunded 1783.80 of the 2830.20 I paid them. Therefore, they still have 1046.40 of my money which I wish to be refunded. What the did to my account is not what the said they would do. They took over my account with FedLoan servicing in my name but made all of the contact information theirs, therefore I never received any communication from Fed Loan. Fed loan contacted multiple times about past due bills that were never paid. There was no reason for my account to be past due when I was paying SLS and they did not ask my permission or inform me of this, I have never missed payments on any  bill before. SLS then claimed to Fed Loan that my account needed to be in forbearance (meaning I didn't have any income). I was earning a full Salary from well before I even signed up with SLS and that has not changed as I have been paid and working full time since June 2014 at the same company. The missed payments on my Fed Loan account put a ding against my credit report and my score has gone down as a result. Additionally, the missed payments have gone against my months of payments to receive Public Service Loan forgiveness and the interest hasn't been paid so now I owe more than I would have originally. I fully believe that SLS had no intention of every paying any money on my Fed Loan account and keeping all of my money, they only returned the amount they did to me because I figured out what they were up to. This is a scam company and they shouldn't be allowed to continue with these practices. I will not be satisfied  until I have received a full refund of the money I have paid them, that is a remaining $1046.40. 
Regards,
[redacted]

Our...

policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those services
are. Our client services department has also tried on several occasions to contact the client directly to address his concerns.

0in;padding:0in;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">O...⇄ /> policy is that if a customer is unhappy, we try to resolve their concerns and
find resolution to attain customer satisfaction. The Welcome Package contains
the phone numbers and contact information for client services. And, if money
was collected for services rendered and a customer is later wanting to cancel,
we work with that client to refund payment. For Mrs. [redacted] we will proceed with cancelling her account and a refund for the amount she is eligible for will be processed.

We informed Ms. [redacted] that her account was in good standing, but she refused to continue on with the process of her account and for us to further assist her with managing her account.  We could not come to an agreement on continuing doing our work on her account and in order to settle her account we submitted a request of issuing a refund of what she is entitled to at this time.  A confirmation email was sent to her as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform...

this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our...

policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. 
Our policy is that if a
customer is unhappy, we try to resolve their concerns and find resolution to
attain customer satisfaction. The Welcome Package contains the phone numbers
and contact information for client services. And, if money was collected for services
rendered and a customer is later wanting to cancel, we work with that client to
refund payment. This account has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company returned a check for $204.72. I had been paying monthly payments of $242.72 since July 2014, I was told that $174 was to be paid on my 'consolidated' student loan and the rest was a service fee. When I contacted my original loan holder (nelnet)  they informed me that my loan had never been consolidated and that my loan had been placed in forbearance since July (I did not do this). Then I contacted nsp to find out where my money was going to- they informed me that it was in a 'savings account'. At this point I requested to cancel my account and they informed me I could not cancel which is when I contacted  Revdex.com. I expect a minimum of $1044 (174x6) returned considering I do not need a savings account. I am not pleased with paying a service fee of $65x6 considering they mislead me throughout the process and would like to have that returned as well. 
Regards,
[redacted]

0in;padding:0in;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">O...⇄ /> policy is that if a customer is unhappy, we try to resolve their concerns and
find resolution to attain customer satisfaction. The Welcome Package contains
the phone numbers and contact information for client services. Our client services department has attempted to reach out to this client to address her concerns and will continue to make contact with her as we have been unsuccessful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
/>
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They advised this on several occasions but they r the only company harassing me from the same number and always said they would remove me an never did.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
First and foremost the reason for all this should be to correct these issues so they don't happen to other people.  I don't think this issue is closed because you admit fault, there is still the issue of where the loans are now with the financial institution.  Just a refund of 90% of the money that was taken shows it's not resolved.  I followed up with NSP last night due to the miscalculation of funds.  No response of course.  I've attached documents supporting the issue at hand #47 being the original contract set up by SLS/NSP that shows what amount was agreed too.  I've highlighted on page 1 the amount agreed to on 9/8/14.  Also page 2 shows an incorrect amount of withdrawal, and page 3 lays out the bylaws that they need to abide by.  Now scrolling onto file #46 the actual application submitted on my behalf to the Dept of Education down about the middle of the page you'll see two references that have been fabricated with addresses I have no idea where they even are.  Scrolling down to the amounts which should have been taken off the first initial contract but weren't.  I mean it's simple math.   Now refer back to your power of attorney from file #47 and read the highlighted portions.  I was never contacted to say there was a change in amounts, as per my phone conversation with a corporate manager from NSP that couldn't find emails to support it.  Because in fact there were no emails or correspondence.  And this is the second time I've read about a welcome package?????????  I've never received a welcome package.  Neither here nor there.  
 
So until I can find my student loans and find out who is handling them I would like to keep this open, it may require further documentation from SLS or NSP.  And really till the amount of the refund is correct.
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject this response because I did not alter a date on any email.  I forwarded an email sent to me from another account to this company to show them what I was talking about.  I was given no time to cancel.  I was pushed.  I was lied to.  I was treated very badly.  I won't accept this and I want other people to know that this company is not one to work with and to stay as far away as possible.  They are charging you for something you can do yourself on the Department of Education website.  They also don't tell you the whole truth, just push their sales pitch.  
Regards,
[redacted]

Ms. [redacted] signed a service agreement with our company
on 8/12/14 and while on the phone with her loan manager they spoke in regards
to the date of her down payment.  After
some back and...

forth they decided to start her program on 9/14/14 to give Ms.
[redacted] enough time to stop her auto debit with her previous servicer.  Ms. [redacted] was informed however by her loan
manager that if she was successful in cancelling her auto debit before her down
payment date of 9/14/14 for her to call him or email him to let him know and
they would move up her down payment 1 month which would be 8/14/14.  Ms. [redacted] did reply by saying “okay.”
On that same day 8/12/14 Ms. [redacted] emailed her loan
manager to inform him that she was able to stop her auto debit from her account
and because Ms. [redacted] had previously agreed with her loan manager verbally
that if she was able to stop her auto debit they would move up her down payment
to 8/12/14 she received a reply back from her loan manager letting her know
that she would be charged on 8/14/14 instead. 
On 8/15/14 Ms. [redacted] emailed her loan manager to
confirm if her payment had gone through because she had not seen it processed
on her account yet. So Ms. [redacted] was aware that a payment was pending to be
processed on her account as she acknowledged this.
Ms. [redacted] did send a cancellation letter to us
dated 8/19/14 which was after the start of her program and per her agreement
she was no longer eligible to cancel and receive a refund as her request was
submitted after her start date. 
We
have spoken to Ms. [redacted] several times already and on our last conversation
with her she did acknowledge that she had agreed to update her payment date to
8/14/14 if she was able to stop her auto debit and acknowledges that this is
the reason why she was sent an email confirming that we would make this change
on her account.  We have been able to
come to a resolution with Ms. [redacted] and her account is now closed and we have
been released from any liability in managing her student loans.
Attached you will also find copies of the correspondence that Ms. [redacted] had with us.

Our policy is that if a customer is unhappy, we try to resolve their concerns and find resolution to attain customer satisfaction. The Welcome Package contains the phone numbers and contact information for client services. And, if money was collected for services rendered and a customer is later...

wanting to cancel, we work with that client to refund payment.This account has been taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business performed this action, although rudely and refusing to give me any information on how to follow up on my loan after termination. They also refused to inform me whether or not I had been penalized for ending my contract early. They said they contacted me and did not. They also said they verbally confirmed the exorbitant fees they changed me in the beginning of my contract and this was also a lie.  Hesitantly, I consider this complaint resolved.
Regards,
[redacted]

The attachments Mr. [redacted] has provided are referencing March 1, 2014. SLS Managers wasn't providing service to Mr. [redacted] in March. SLS Managers followed all guidelines according to our service agreement.