SLS Managers

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services areWe have emailed Ms [redacted] with status updates and most recently we tried to reach her directly to address her account, but we were unable to leave a message for her as her voicemail box is fullWe did follow up with another email with status on her account and provided our correct call back number so she may call us for further assistance and so we may address any concerns she may have

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I specifically asked for a refund in the amount of $I sent a certified letter to SLS Managers expecting a prompt response and have not received oneI was mislead into believing I was paying on my student loans and because I was not, I expect a full refund IMMEDIATELY in the form of a check sent by certified mailI have been informed the Federal Trade Commission is well aware of these fraudulent practices taking placeIf this issue is not resolved I see no other resolve than to have my lawyer be in contact with SLS Managers and can expect to see them in courtThanks you for your prompt response to this matter Regards, [redacted]

On 6/18/ SLS Managers began the process on Mr***'s fileMr [redacted] called in on 6/30/to cancel his account which stopped the consolidation process on his fileMr [redacted] was informed at that time of the proper cancellation procedures which are: To send in written documentation to cancel his contract, during which Mr [redacted] was also advised he was not eligible for a refund however, his recurring payments would be cancelled as of 7/10/SLS Managers are in complete compliance with this clients contract and did the job we were subject to do

Ms [redacted] has been contacted by our client services department with updates on her account

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services areThe services and breakdown of what we do is on the client's service agreementWe have closed this client's account as requested and services have been rendered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have called on many occasions in the last aka and I just want for them to call me backSLS called me after the last complaint and had agenda to maintain communication openI have been trying to call them for weeks and can't get them to return my calls.I don't know it feels like the same thing all over againI would like for them to contact me so I can update my banking information with them before my loan starts .if not then at least Give me time to consolidate elsewhereRegards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I disagree- the terms and agreements were not clear by any means, not did I ever receive the welcome package. When trying to reach the business via the number they contacted me from multiple times I was unable to reach anyone. I never received any communication from this business after the initial contact, nor did they do what they stated they would do. My student loans went into default because they didn't pay as they had indicated they would- not did my student loan agency ever recieve the "$4000 student loan forgiveness" this company promised me. Additionally, this company logged into my loan account and changed my contact information without my permission-- essentially leaving me unable to access the account. None of which I consented to, nor is it good business. I would like my contract revoked and all copies of my documents returned to me immediately. Regards, [redacted]

Mr [redacted] we apologize that you feel we are fraud, but let me assure you we are notHowever we would be more than happy to cancel your account please follow the instructions on your signed service agreement and we will complete your request Sincerely, Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company never left a message on the dates they claim they tried to contact me Funds were withdrawn, and the company has issued a refund, proving that funds were withdrawn This complaint has recently been settled, with the receipt of the refund check It took me calling Student Loan Service Managers multiple times, this Revdex.com complaint, calling National Processing Services, and the company that processed the payment in order for me to finally receive the refund Thank you for your assistance in resolving this Please decrease the rating of Student Loan Service Managers Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below? Hello.I wanted to let ypu know I have NOT recieved a refund check from this companyThank You Regards, [redacted]

Ms [redacted] has our client services department information to contact us directlyA request to our client services department has also been submitted to contact the client and address her concerns

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This business clearly misrepresented themselves and their purpose. This company based on what has happened leads me to believe that they are fraudulent and pry on consumers looking to reduce a payment. I provided them with very sensitive information, such as my social security number and date of birth, plus my banking information. They insisted that this was the only way they could process my payments. My student loan is with [redacted] . [redacted] 's fraud department contacted me because they were unable to reach this company. The information provided to [redacted] consisted of an address and phone number that were not valid. The information sent by [redacted] was returned as "Address Unknown" and the phone number given to them no longer existed. Someone at their company, accessed my account at [redacted] , changed my password, email address, my home address and submitted a deferment on my behalf. I did authorize this company to make these changes. By them making these changes, I would not know that my student loan wasn't being paid and I was paying a bogus company. By them placing my account at [redacted] into a deferment status, added additional interest to my balance. I have since taken steps to insure that all of my accounts have been changed and they can no longer access my bank and I have placed a fraud alert with my bank about this company. I feel that every measure needs to taken to prevent this company from doing this to another innocent consumer. Regards, [redacted]

Miss ***, We apologize for any inconvenience we may have caused youI have done a search in our system for your number and I am not finding any results of us calling youAre there any other numbers that we may have called? I am adding your number to our internal DNC list to prevent any calls in the futureIf there are any numbers you would like to add please let us know Sincerely, SLS Managers

we have made sure that you are on our do not call listAs I have stated before we are not the only student loan company that may be contacting you, however SLS Managers will not contact youonce again we are very sorry for any inconvenience sincerely, Management

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those services
are. Our
policy is that if a customer is unhappy, we try to resolve their concerns and
find resolution to attain customer satisfactionThe Welcome Package contains
the phone numbers and contact information for client services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company did not provide any details of payments being made to the student loan servicing company (Nelnet) except for one payment in November. The initial setup was April 2014. They never once showed me a statement of how my payments were broken down each month. $was taken out of my bank account every month but then somehow my payment was decreased to $some dollars when I never authorized a change in monthly payment. Out of $being deducted out of my bank account, only $was sent to Nelnet Servicing but then InfoProcessing applied a forbearance to my account for no reason after making payment every month. This issue has not been resolved and I would like someone else to look into it and recover the other payments since Nelnet is not showing any payments being accounted for except in November.
Regards,
*** ***

*** *** was issued a full refund of $200.00 on 7/22/and her service agreement has been cancelled with SLS Managers

On 06/16/Mrs *** signed up for our servicesAs stated she had a change of heart of and sent an email to cancel the serviceHer Loan Manager was made of aware of this request and called Mrs *** to speak with herAt the end of the conversation with her Loan Manager Mrs *** stated that she
would like to continue with the serviceThis conversation took place on the date of her initial paymentWe began to work on her file immediatelyWe then received a call from Mrs *** two days later stating that she had cancelled her accountShe was informed that we had not received a cancellation after her conversation with her Loan Manager in which she decided to continue with our serviceShe then sent us an email that she claims showed correspondence of her cancellation email, however the times stamp on the email seemed to be alteredShe was informed that per company policy we would cancel her account but no refund would be made for her initial paymentCompany policy states that we will issue a refund of initial payment if cancellation is made in writing/email and no work has been conducted on the client fileIn Mrs ***'s case we had already began working on her file so no refund will be made availableHowever we have cancelled Mrs ***'s account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
appear below
SLS Managers has not contacted me regarding my accountI spoke to a company representative on Tuesday, February 3, and was told someone would get back to me by Friday, February 6, 2015. I not received any calls or messages from anyone at the companyThe representative assured me that all the money that was in my "account" would be refunded to me and that a manager or another representative would contact meShe said she didn't have the authority to approve a refund and closing the accountI told her I wanted my money refunded immediately and wanted my account closed and that I did not want them to act on my behalf any furtherI told her that I would take care of making payments directly to my student loan companies from now onI also told her I was not going to give them another bank account's information to refund me so I wanted to know how they intended to refund my moneyPlease let me know what step I should take next to recover my moneyThis company has lied to me and stolen my moneyI intend to acquire legal assistance if needed
Regards,
*** ***

Ms*** contacted Fedlaon and cancelled her consolidationOther than the refund of $there is nothing else SLS Managers can do for Ms*** we held up our part of the agreement
Thank You