SLS Managers

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services are We've already spoken to Ms [redacted] and her concerns and issues have been resolved

***, We apologize for any inconvenienceUnfortunately we are not the only student loan company in the market place that may be calling you, however I will make sure that you do not receive any other communication from SLS Managers /> Sincerely, Management

We contacted Ms [redacted] on 8/13/and left her a message to contact us back so we may address her concerns in regards to her accountWe did not hear back from Ms [redacted] and we then made another attempt to contact her on 8/15/by phone and we also followed up with an email Ms [redacted] did contact us back on Monday 8/18/at which point we addressed her concerns and provided her with status on her accountWe informed Ms [redacted] that her account was in good standing, but she refused to continue on with the process of her account and for us to further assist her with the consolidation of her loans We could not come to an agreement on continuing doing our work on her account and in order to settle her account we submitted a request of issuing a refund of what she is entitled to at this time A confirmation email was sent to her as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am still upset that the company misrepresented themselves and feel like I was being fed line after lineThe business representative tried too hard to relate to my situation to create fake sympathyI want my money back but I have been told that is not an option and I have to pay them four more months before I can cancel and If not I will get sent to collection only furthering the damage already done to my credit Regards, [redacted]

Our policy is that if a customer is unhappy, we try to resolve their concerns and find resolution to attain customer satisfactionThe Welcome Package contains the phone numbers and contact information for client servicesOur client services department has attempted to reach out to this client to address her concerns and will continue to make contact with her as we have been unsuccessful

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services are

Our client services department has contacted the client regarding her account and account has been settled

On 6/we were unable to reach Mrs***On 6/a second attempt was made to reach Mrs*** On 6/Mrs [redacted] account was cancelledNo funds were ever drafted from her account as a result no refund is due to Mrs ***

[redacted] , I just want to thank you so much for taking the time to assist me and helping to find a manageable solution that suits my financial needsSince day one, you have shown nothing but the utmost professionalism and superior customer serviceAnd for that, I am truly grateful and thankfulPlease feel free to share this email with your supervisorI would like for him or her to know what an outstanding customer representative you are! If there is a need for your supervisor to contact me, that would be fineI don't want to take up too much of your time, but I just had to express my gratitudeHave a bless day and continue the great workYou are appreciated!

Account was settled and a confirmation of cancellation has been sent to Mrs [redacted] via email If Mrs [redacted] has further questions she may contact our client services department

Our client services department made contact with Ms [redacted] and has addressed her concernsMs [redacted] was given the contact information for our Client Services department to call us for any further assistance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Before I accept these terms, I'd like to know that with this cancelation they are refunding me all my money and not charging me for another year's worth of service If they're willing to do that, then I accept the terms I'm just concerned with their response because it did not include anything about returning my money to me Thanks, Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The amount was incorrect on refund I have to contact the Federal loan provider and undo what has been done by this company since they entered information without my knowledge It is very clear in their power of attorney that they won't proceed unless I am aware of their intentions and they proceeded anyway So until I can clear it up with the Federal loan provider this still isn't clear The note pasted below is off the power of attorney from this company: Your Agent (attorney-in-fact) has no duty to act unless you and your Agent agree otherwise in writing Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory. I did not receive the packet the person said they did. At this point it does not matter and I am taking a different action in this case. It is a matter of principle for me and that the fact that my credit rating has been destroyed because of this company. I do not expect this company to do anything further. In my opinion this case has not been resolved until my credit rating is restored to the 750-780 and that is something I am working on getting resolved. Regards, [redacted]

Hello [redacted] , I wanted to give you an update on the complaint I filed against SLS Managers I received and email from the Revdex.com regarding the complaint and the company's response on February 10th I had spoken to two of their company representatives either the 9th or 10th and the second person I talked to told me that she could not authorize a refund but that a manager or another representative would contact me within business hours to let me know the status of the accountThe first person I got at their offices hung up on me No one ever contacted me, and if they called and got my voice mail they did not leave a message I was out of town Friday/Saturday and when I returned home there was a check in the mail for about $I was surprised to say the least, but happy that I got the refundI also got an email from them today confirming they are no longer managing my loansI will be doing that myself from now on Had someone contacted me and/or told me they would be sending a check I would have not responded to the message I got on the 10th in the way that I did I am very happy they refunded me but still upset with having to go through all of thatIt was stressful and caused me a lot of extra work to change my bank account and reset my contact information with the company that actually has my student loansThe two most frustrating things are that I fee like I was lied to and that I lost almost a year of paying on my student loan debt I do not understand why this company would take the money out of my account and then not send it to the company that it was supposed to go to- the company that their representative assured me it would be paid to- [redacted] ***I was not even aware that [redacted] had given my loans to another company because SLS Managers changed all my contact information and I was not receiving any information from either of them I am so happy that I filed the complaint because I don't think they would have refunded my money if I hadn'tI'm thankful that the Revdex.com exists to assist consumers! Thank you for your help [redacted] [redacted]

Mrs [redacted] has been placed on the Do Not Call ListSLS Managers will no loger contact Mrs***

Ms [redacted] spoke with our client services department and her account has been settled

All of the details of the services we provide and perform are detailed in the service agreement Ms. [redacted] already has. Ms. [redacted] may review her contract in more detail for explanations on what she is referring to or may contact us for further explanations as everything she is pointing out is on her agreement. All this information is disclosed in writing and should have been reviewed prior to signing the agreement. We did perform what we stated we would set out to do and as previously stated we already issued the proper refund to Ms. [redacted] and her account is now closed with our company. If Ms. [redacted] has any further questions she may contact our client services department for assistance.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My account was not brought current Upon taking to Nelnet today my account was days late which prices that they did not pay it like the assured me they did prior to my canceling So again they have not done their job, I had to request a forbearance so my account does not become more late whole waiting for my refund which needs to be in full not what they alter after taking fees for a job they did not successfully complete Regards, [redacted]

Our policy is that if a customer is unhappy, we try to resolve their concerns and find resolution to attain customer satisfactionThe Welcome Package contains the phone numbers and contact information for client servicesAnd, if money was collected for services rendered and a customer is later wanting to cancel, we work with that client to refund payment.This account has been taken care of