SLS Managers

I was contacted by SLS Managers at the end of August I Agreed with the contract of my consolidation, sign electronic paperwork, and they were to take out my first payment on 9/15/My original student loan services has called several times wanting their payment and I have explained that I had refinanced with this company and they advised me, no one has contacted them and they have no contract with this company I have emailed and called this lying company several time and I want my money BACK!!!!! Please anyone wanting real help do not use this company they are LIARS!

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. If a customer is unhappy, we try to resolve their concerns and
find resolution to attain customer satisfactionWe have tried to make contact with the client to provide update on account as the services that are stated we would provide on our service agreement have been renderedWe will continue to contact the client to resolve this account

Client Services will be in contact with client regarding her concerns

Account has been settled and confirmation sent to client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received a voicemail fromThe business and I called minutes after the phone call It has been about a week and no one tried contacting me since.
Regards,
*** ***

We received a complaint#: *** this morning, but we believe it was filed for the wrong company as we do not have a client in our records matching the Customer Information in the complaint: *** *** ***
*** *** *** *** *** *
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*** *** ***
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*** *** We also do not have any employees named *** *** named in the complaintWe think the client is confusing us for another company, and request that this complaint be closed as invalid. Thank you! *** ***Compliance DirectorStudent Loan Service

We are in contact with this client to resolve his issues

We reached out to Ms*** and she has declined any
assistanceWe have also cancelled her enrollment with us as requestedMs
***’s account is now closed and we have been released from any liability
in managing her student loans

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. Our policy is that if a
customer is unhappy, we try to resolve their concerns and find resolution to
attain customer satisfactionThe Welcome Package contains the phone numbers
and contact information for client servicesAnd, if money was collected for
services rendered and a customer is later wanting to cancel, we work with that
client to refund paymentWe have spoken to this client and her account has been resolved

Ms***,
We apologize for the inconvenienceWe have researched your number and I see that we have called you times since 5/28/I also show that we have placed your number on our internal DNC listYou will not be receiving any more calls from us
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Sincerely,
SLS Managers

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those services
are. Our
policy is that if a customer is unhappy, we try to resolve their concerns and
find resolution to attain customer satisfactionThe Welcome Package contains
the phone numbers and contact information for client servicesWe are currently in communication with Ms*** to resolve her account

Our policy is that if a
customer is unhappy, we try to resolve their concerns and find resolution to
attain customer
satisfactionThe Welcome Package contains the phone numbers
and contact information for client servicesAnd, if money was collected for
services rendered and a customer is later wanting to cancel, we work with that
client to refund paymentWe have made contact with Ms*** and have settled the issues on her account

On 7/24 SLS manager began working on Ms. [redacted]'s file on the same day Ms. [redacted] called into our office to cancel her agreement. In Section 22 or the service agreement it states a client may cancel the contract by sending written notice before the loan program begins. As a courtesy SLS...

Managers will issue a full refund of $408.36 to Ms. [redacted] and cancel her service agreement.

I've attached athe emails of my communication with [redacted] from student loan services. And they have already taken $240.48 out of my account. So I should be in their system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Taylor 
First, I was never sent a welcome package. Two, no one ever explained nor is it outlined in the agreement that my money was going to be held pending an approval. The contract states if consolidation OR payment reduction is notet they will refund all money and cancel contract. They are refusing to do so. In addition there has been no attempt to contact me by phone or email. I have attempted to call 4 times and each time have been told a manager needs to call me. I  still waiting for that call and cancelation of the services. I want my money refunded.

We have honored out agreement and have attempted to contact client with status and information on his account and have yet to hear back from client. We will continue attempting to contact client to go over his account and provide resolution.

Our...

policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those services
are. We have spoken to this client and explained services to her and have tried contacting her back also. We will re-attempt to contact client to explain her account again and resolve her concerns.

We have removed this number from our system. Please note that we are not the only business out there that may be calling you as your information is part of a national data base.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
I have not heard from this company since December and they have not been in contact with the business that holds my loan. They have not provided any services to me whatsoever but have taken my money every month. I want my money back and the contract null and void due to the business not up holding to their end of the contract.
Regards,
[redacted]