SLS Managers

[redacted],
   We apologize for any inconvenience. Unfortunately we are not the only student loan company in the market place that may be calling you, however I will make sure that you do not receive any other communication from SLS Managers.
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Sincerely,
Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On 6/24 we were unable to reach Mrs. [redacted]. On 6/26 a second attempt was made to reach Mrs. [redacted].  On 6/26 Mrs. [redacted] account was cancelled. No funds were ever drafted from her account as a result no refund is due to Mrs....

[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I am not satisfied with this is because it may be "their policy" to disclose all of that information, but it was in no way done. I would like to sever my affiliation with this business.
Regards,
[redacted]

I received a call on yesterday, October 8, 2014 from [redacted] explaining to me how my loan repayments can be reduced according to my income. I am a new graduate student and my loans are coming out of deferment next month in November. I set up for $300.00 to come out of my checking account on November 7, 2014 and a recurring fee of $85.27 to come out on December 8, 2014 and for the remaining 10 months thereafter until it was time for my account to re-evaluated. After researching I discovered that this is something that I can do on my own to have my payments lowerd and not have to pay a service fee for. I called [redacted] C. As soon as they opened this morning and explained to him that I would like to cancel, he immediately transferred me to the floor manager, [redacted], and did not return back to the phone with me. I explained to [redacted] that I would like to cancel and why. He explained to me that my loan company will only charge me a higher rate than what they wil charge. I called my loan company back to confirm that I could indeed do this on own and was told most definitely I can. I then called SLS back to see what I would need to put in my email to cancel and when I called back repeatedly I could not get through. My cell phone number was blocked from calling obviously. Every time I call I would get a message stating that they company was closed and they had just opened that morning. I had to use my co-workers cell phone to call back and ask for [redacted] C., which he did not pick up. I then asked for the floor manager, [redacted], and told him I wanted to cancel. He gave me the email address to cancel. I emailed my cancellation notice and stated in the email that NO FUNDS wrete to be taken out of my account EVER! I received an email back from [redacted] stating that my email was received, services were cancelled and confirmed that SLS will no longer manage my loans. I called back to make sure that NO funds will be drafted from my checking account next month, but my cell number STILL won't allow calls to their number. I used my co-workers phone again to call and asked for [redacted] and was told he was away from his desk. I will be monitoring my checking account to make sure no funds will come out of my account from SLS Mangers, which will state Payment Automatin Network for the draft for any amount. My services have been cancelled, I have documentation that have been cancelled and even if no will answer my call and block my cell, I will take legal action if needed!
Letter/Email: I would like to cancel services with Student Loan Service Mangers/National Secure Processingeffective today, October 9, 2014. I would also like confirmation that services have indeed been cancelled and that no funds will be drafted from my banking account for the amount of $300.00 on November 7, 2014 and for the amount of $85.27 on December 8, 2014 or any funds thereafter. Services have not began and I do not want for them to begin, so NO funds are to be taken out. I have spoken with the account manager, [redacted] C. and the floor manager, [redacted] and both are aware.
Thank you,

Mrs. [redacted] has been placed on the Do Not Call List. SLS Managers will no loger contact Mrs. [redacted]

Our...

policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. Our policy is that if a
customer is unhappy, we try to resolve their concerns and find resolution to
attain customer satisfaction. The Welcome Package contains the phone numbers
and contact information for client services. And, if money was collected for
services rendered and a customer is later wanting to cancel, we work with that
client to refund payment. We will contact client to address concerns

The contract that our clients sign is clear as to our process and procedure and it lists in detail the actions that we take to work on our clients account.  All information is provided in writing and client's have a chance to review all this information before signing. The information that is being stated by Mrs. [redacted] was already explained and discussed in detail with her yesterday 11/4/14. Our policy is that if a
customer is unhappy, we try to resolve their concerns and find resolution to
attain customer satisfaction. The Welcome Package contains the phone numbers
and contact information for client services. And, if money was collected for
services rendered and a customer is later wanting to cancel, we work with that
client to refund payment. This account is now closed as agreed by both parties yesterday and a confirmation has already been emailed as well to Mrs. [redacted].

We apologize for any inconvenience.
Unfortunately we are not the only student loan company in the market
place that may be calling you, however I will make sure that you do not
receive any other communication from SLS Managers.
sincerely,
/>
Managment

We’ve reached out to Ms. [redacted] and made contact with her.
We provided status of her account and made the necessary adjustments to her
account which we explained and she understands. We will be following up with
Ms. [redacted] via email as well.

Hello [redacted], 
I wanted to give you an update on the complaint I filed against SLS Managers.  I received and email from the Revdex.com regarding the complaint and the company's response on February 10th.  I had spoken to two of their company representatives either the 9th or 10th and the second person I talked to told me that she could not authorize a refund but that a manager or another representative would contact me within 72 business hours to let me know the status of the account. The first person I got at their offices hung up on me.  No one ever contacted me, and if they called and got my voice mail they did not leave a message. 
I was out of town Friday/Saturday and when I returned home there was a check in the mail for about $1900.00. I was surprised to say the least, but happy that I got the refund. I also got an email from them today confirming they are no longer managing my loans. I will be doing that myself from now on. 
Had someone contacted me and/or told me they would be sending a check I would have not responded to the message I got on the 10th in the way that I did. 
I am very happy they refunded me but still upset with having to go through all of that. It was stressful and caused me a lot of extra work to change my bank account and reset my contact information with the company that actually has my student loans. The two most frustrating things are that I fee like I was lied to and that I lost almost a year of paying on my student loan debt. 
I do not understand why this company would take the money out of my account and then not send it to the company that it was supposed to go to- the company that their representative assured me it would be paid to- [redacted]. I was not even aware that [redacted] had given my loans to another company because SLS Managers changed all my contact information and I was not receiving any information from either of them. 
I am so happy that I filed the complaint because I don't think they would have refunded my money if I hadn't. I'm thankful that the Revdex.com exists to assist consumers! 
Thank you for your help.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have not been offered a refund yet under the grounds of misrepresentation of the businesses phone rep who signed me up and their recorded conversation will prove he told me things that were not so.  I was told I could continue going to school and get student loans even though I was asking for a discharge of my loans because I am legally disabled. I told him I was not required to make loan payments yet because I was still in school.  Why would I put myself into a position where I could not get loans to finish my Degree when I am so close.  The rep made it seem like it had to be done right then.  He did not tell me I had an option to sign up and have my acct. put on hold where SLS would not be taking money out of my bank acct. as I have now been told after I have filed a complaint. This is not true according to NELNET and Great Lakes my lender.  A refund is what I deserve due to breach of contract on the providers part.  I am in contact with them at this time upon which I was told that the Revdex.com is not a legitimate business I they do not wish to deal with ya'll they want to deal with me personally.  This company is not practicing fair everyone involved with them they have told me is slandering them and telling lies.  I do not know if I believe any of it due to how I have been treated .  I will work with them but I am not prepared to close this case with the Revdex.com until I receive my refund check and it clears the bank I am prepared to go to Channel 7 news here in Arkansas if necessary.  I have also contacted the Attorney Generals office on this matter.]
Regards,
[redacted]

Client has spoken to our client services department and account is being settled.

This company has caused me nothing but problems since I got caught up in their lies and scams!! I will be contacting a lawyer!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
I was contacted and told that my money was being held in a trust account as it was not applied monthly to my loans which have been in forbearance but not upon my request.  The loans were originally placed in forbearance status (July 2014) while undergoing consolidation (should have been a 2-3 month time period) but I made payments during this period.  The loans never came out of forbearance status after consolidation as the company promised.  I began full time class again in January and the company claimed this is why my loans were in forbearance and payments applied to a trust account.  But I did not request an in school deferment so I'm sure this company is dishonest.  My loan payments began in July of 2014 and my loans have been in forbearance since this time without my knowledge.  My classes began in January of 2015 at which time I opted out of in school deferment.  Deferment and forbearance are two different categories and I've always used deferment, not forbearance.  My payments have supposedly been going to said trust account since July of 2014.I told them I wanted to end the contract and that the money in the trust account needs to be returned to me. 
They confirmed they would return my money but not until month (July 2015) end to ensure that I am not refunded twice.  I'm not sure how this would happen. 
I researched the listed address for this company and the only company affiliated with the address is a window company. 
I don't consider this situation resolved because I don't have my money back and I don't know how much they will actually refund after potential but not mentioned fees applied.  The company owes me a little over $2,700 after subtracting the two stop payments enforced by the bank.  I also doubt the efficiency of this company and therefore receipt of my refund for the following: After I spoke with someone regarding the account status, another company representative called me to collect the last two months' payments which were stop paid.    I had to close an account and open a new one thanks to all of this.   
On a good note, at least someone called me and also responded to the Revdex.com.   
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
I never received a welcome package from SLS managers. They only thing I have are documents that were supposed to be legitimate for a student loan forgiveness program. Which turns out to be a fraud.  They are supposed to be paying my daughters student college loans. This has been going on since August of 2014  it should not take up until last Friday for them to consolidate my loans. A representative from SLS Mangers called me last Friday and was yelling at me because my bank had revoked payment from them. I had to close out my bank account so they could NO longer continue to steal from me.  They continue to create a user ID with [redacted] (the company that has my loans) and they change my address to a location in California and also my phone number.  I have to call [redacted] every time I get an email alerting me a new user ID has been created.   Regards,[redacted]

Ms. [redacted] spoke with our client services department and her account has been settled.

Ms. [redacted] has our client services department information to contact us directly. A request to our client services department has also been submitted to contact the client and address her concerns.

Account has been settled. Ms. [redacted] spoke with our client services department and received confirmation she requested.

As stated previously all services were rendered to client and her account as requested has been closed. A confirmation of this was sent to the Ms. [redacted] already and as explained the fees of our services are explained in our service agreement.  All information was provided to Ms. [redacted] upon signing up for services and explained when she contacted our client services department.