SLS Managers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I do however find it to be a bad business practice that my request to cancel my contract, as well as emails requesting a status update, was ignored for 17 days.  If SLS Managers (NSProcessing) had acted upon my request in a timely matter this issue would not have occurred.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good that they will now leave me alone. But as for resolution, not even close! Not with the stress, footwork, and time said into getting them to back off! Criminal activity is not that easily forgiven!! Thank God they never touched a dime of my money. All student loan holders beware!!! I have documentation and photo proof that these people are a HUGE SCAM!!!
Regards,
[redacted]

Account has been settled and client was contacted.

Account has already been resolved with client

On 6/15 SLS Managers began working on Ms. [redacted]'s file. On 7/1 Ms. [redacted] called into our office and made a verbal request to cancel her service agreement. In Section 21 of the agreement it states a client may cancel the contract by sending written notice before loan program begins. Based on this...

Ms. [redacted] is not eligible for a refund of her down payment, however we will issue a reund in the amount of $115.92 which is her first monthly installment. Ms. [redacted]'s loan consolidation process has been completed and her loans are now with Fedloan not Nelnet. This information was sent to Ms. [redacted] via email on 7/17. Ms. [redacted]s service agreement has been cancelled with SLS Managers and a refund has been issued for $115.92. Ms. [redacted] will not be charged any monthly fee's going forward.

Our...

policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those services
are. The services and breakdown of what we do is on the client's service agreement. We have closed this client's account as requested and services have been rendered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is just contacting me to tell me why they think that the program I am now in for my student loan is a better program than my previous one. They did not contact me to try and rectify the situation. They did not apologize or try to form a plan that could solve the problem they created and fraudulently dealt with. I do not believe this company understand how to operate a business or how to give customer service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I did understan what was told to me by a representative when I asked about parts involving the contract, for instance the acting on my behalf, I was told that they would receive information and pay the bills but was not informed that I would lose all access to my accounts or be impersonated by their representatives. So not only do I want release from the contract I do not feel like I should have to be forced to pay a fee when I was mislead in everything even after asking for clarification on unclear parts. I would never had agreed to sign away the right for someone to be me, as I told the rep I agreed to have someone represent me, not be me. Also I was told the bills would be paid on time and they were paying my bills late so they have not held up to everything on their end. They tried to defend that by saying the company had my information listed because the company does not list third parties as contact because they are not the loanee. I feel that if they were completely carrying out their contract they would have had all of that covered rather than looking for excuses.
Regards,
[redacted]

Miss [redacted],
We apologize for any inconvenience we may have caused you. I have done a search in our system for your number and I am not finding any results of us calling you. Are there any other numbers that we may have called? I am adding your number to our internal DNC list to...

prevent any calls in the future. If there are any numbers you would like to add please let us know.
Sincerely,
SLS Managers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
?
Hello.I wanted to let ypu know I have NOT recieved a refund check from this company. Thank You
Regards,
[redacted]

Our...

policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. Services have been rendered to Ms. [redacted] and verification has been sent. Ms. [redacted] may contact our Client Services department for further explanation of services.

Hello. After a week and a half they called me today at 5:15 and said they were going to send me a check in the mail refunding my $250 and that I would recieve in the mail within 7 to 10 buisness days but im not very  sure about it but will let you all know.
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I...

was contacted and told that my money was being held in a trust account as it was not applied monthly to my loans which have been in forbearance but not upon my request.  The loans were originally placed in forbearance status (July 2014) while undergoing consolidation (should have been a 2-3 month time period) but I made payments during this period.  The loans never came out of forbearance status after consolidation as the company promised.  I began full time class again in January and the company claimed this is why my loans were in forbearance and payments applied to a trust account.  But I did not request an in school deferment so I'm sure this company is dishonest.  My loan payments began in July of 2014 and my loans have been in forbearance since this time without my knowledge.  My classes began in January of 2015 at which time I opted out of in school deferment.  Deferment and forbearance are two different categories and I've always used deferment, not forbearance.  My payments have supposedly been going to said trust account since July of 2014.I told them I wanted to end the contract and that the money in the trust account needs to be returned to me.  They confirmed they would return my money but not until month (July 2015) end to ensure that I am not refunded twice.  I'm not sure how this would happen.  I researched the listed address for this company and the only company affiliated with the address is a window company.  I don't consider this situation resolved because I don't have my money back and I don't know how much they will actually refund after potential but not mentioned fees applied.  The company owes me a little over $2,700 after subtracting the two stop payments enforced by the bank.  I also doubt the efficiency of this company and therefore receipt of my refund for the following: After I spoke with someone regarding the account status, another company representative called me to collect the last two months' payments which were stop paid.    I had to close an account and open a new one thanks to all of this.    On a good note, at least someone called me and also responded to the Revdex.com.   
Regards,
[redacted]

0in;padding:0in;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">O...⇄ policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. Our
policy is that if a customer is unhappy, we try to resolve their concerns and
find resolution to attain customer satisfaction. The Welcome Package contains
the phone numbers and contact information for client services. This client's account is not active until January 2015. She will be contacted by customer service so she can follow proper cancellation protocol as stated in her service agreement.

On
July 29, 2014 Ms. [redacted] signed and agreed to a service agreement with SLS
Managers.  In this service agreement it
explains clearly...

the services that we offer, the process of our services,
policies of her contract and approximate time frame of the process.  This contract also includes all the fees
associated with our service and the dates of when her program would begin which
she agreed to upon signing the agreement. By signing the agreement Ms. [redacted]
agreed that she read through all the terms in the contract and understood the
type of service she was signing up for.
We
moved forward in a timely manner with the consolidation process on Ms. [redacted]’s
account.  We were then later notified
that Ms. [redacted]’s consolidation application was denied, but as stated in our
service agreement if a client is rejected for a Federal Student Loan
Consolidation we then submit a repayment. 
We then moved forward with submitting the repayment and when Ms. [redacted]
contacted us to request a cancellation on her account we informed her that we were
still working on her account and explained to her that we submitted the
repayment and we were waiting for that to come back from her servicer and was
also informed of her eligibility to cancel. 
At the time Ms. [redacted] called us we were still waiting for her repayment
details to come back. We did explain this to Ms. [redacted] and let her know that
once her repayment details were received she should be good to go. Her
repayment was in no way cancelled when Ms. [redacted] contacted us as it was still
in process.
We
did come to an agreement with Ms. [redacted] to cancel her contract with us because
she did not want us to assist her any further and was blocking us from doing
the service we explained on her contact we would do. Ms. [redacted] was explained
her eligibility of her refund and in light of a resolution the proper refund
was issued to her.
Ms.
[redacted]’s account is now closed and we have been released from any liability in
managing her student loans.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I specifically asked for a refund in the amount of $447.70. I sent a certified letter to SLS Managers expecting a prompt response and have not received one. I was mislead into believing I was paying on my student loans and because I was not, I expect a full refund IMMEDIATELY in the form of a check sent by certified mail. I have been informed the Federal Trade Commission is well aware of these fraudulent practices taking place. If this issue is not resolved I see no other resolve than to have my lawyer be in contact with SLS Managers and can expect to see them in court. Thanks you for your prompt response to this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
The amount was incorrect on refund.  I have to contact the Federal loan provider and undo what has been done by this company since they entered false information without my knowledge.  It is very clear in their power of attorney that they won't proceed unless I am aware of their intentions and they proceeded anyway.  So until I can clear it up with the Federal loan provider this still isn't clear.  The note pasted below is off the power of attorney from this company:
Your Agent (attorney-in-fact) has no duty to act unless you and your Agent agree otherwise in writing
Regards,
[redacted]

Our client services department made contact with Ms. [redacted] and has addressed her concerns. Ms. [redacted] was given the contact information for our Client Services department to call us for any further assistance.