SLS Managers

Review: I was contacted by SLS about a week ago when they claimed that they worked on behalf of the government to offer a loan forgiveness program. From the beginning I asked where is my money going, and was told more than one once that it would go directly to the Dept. of Education. I would've not delt with a random company. Next when I provided basic information to get a quote about my estimated new payments. I was asked what my take home pay was. I replied, I bring home 3995.00 a month, however I gross 8000.00. I asked onece again several times I cannot bw on a program based on my income because my payments woudl be to high. The gentlemen [redacted], who I spole with guaranteed that it would be based off of the 3995.00, therefore quoting me 199.00. he said this would be my payment for the next 10 years and then the governemnt woould pay the difference. I gave my banking information and student loan iniformation. I was told that upon my first draft that is scheduled for Aug. 6th the loan would be in place. Unfortuantely for me he sent right away the documents to sign through doc u sign. I signed and then later that night I wanted to review the documents. I first notices that the new interest rate was over 6%. Next it stated that my loan was considered past due, which is not true. The figure showed my income as the 3995.00. Once again that was not what I had said and asked form the beginning. I called back the next day to ask about this. I spoke with a service rep who basicallly totally told me the opposite of what I had been told the day prior. My payment would be based off of the gross income, which I would have to eventually show prof of income. I ask to cancel this agreement immediately. I was tls I had to speak with the loan manager who I had talked with the day before. When I finaaly spoke to him he apologized and acted as if he new nothing as far as income of the information he provided. He tolsd me as soon as he got off the phone he was going to the ownerDesired Settlement: I feel that onece they had control of my loans and reviewed the income, my payment would go from 199.00 to over 700.00 which I was quoted by the second gentlemen. The first draft to take over my loans is said to take place on Aug.6. I would like for this company to cancel this agreement/contact and leave my student loans alone, and send it to me in writing. I dont want to do business that claims they work for the governemnt and have already falsified information on my behalf.

Business

Response:

[redacted]

Dear *. [redacted],

This letter is to confirm that you have requested that Student Loan Service Managers no longer manage your loans. Student Loan Service Managers has agreed to grant your request and has been released from any liability in managing and maintaining these accounts. We no longer have access to you servicers, if we are to receive anything via post mail we will forward that directly to the address listed above.

If you have any questions, please feel free to contact Client Services at (855) 747-9916.

Best Regards,

Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Ever since they bought my information from another site I have been SPAM'ed called by them many times for a while now. I have asked them to remove me from their calling list well over a dozen times and yet I still keep getting calls from them all the time. I do NOT have a loan and I have told them this... yet they keep on calling. The other problem is that when they do call, it's a recorded message by them for YOU to call them. How many times do I have to tell them to stop calling me??? 100, 200, more?Desired Settlement: Stop calling me, do not give my information to anybody else so they do not start SPAM'ing me also. This is harassment and I want it STOPPED!

Business

Response:

Our apologies we will not be contacting the client again.

Review: I receive telephone calls daily from SLS requesting to talk with me about my student loans. Today marked the 8th time I have asked them to remove me from their call list and any subsidiary company they are involved with. I was informed by a floor manager named [redacted] that he would "try," but that he couldn't promise. He told me that their company bought my cellphone and contact information from a company. I asked for the name of the company and his response was that he was "under no legal obligation" to share that information with me and would not provide it.I am very frustrated with SLS' lack of follow through with placing me on a do not call list.Thanks!Desired Settlement: I just want them to stop calling. :-) Please and thanks.

Business

Response:

Mr. [redacted] we sincerely apologize for any inconvenience you may have been caused I will make sure you are not contacted by SLS Managers.

Sincerely,

Management

Review: SLS Managers was dealing with my student loan account, helping me get a smaller payment. I was told there would be a $10 a month fee and the rest of my payment, which is $34 would be directed to my loan. This was a complete lie. I am in a $0 payment plan with [redacted] and when I questioned where my money was going, and I wanted to see my loan balance going down, I got a run around, and after calling ( them not calling me back) she said because I in the $0 payment they are keeping everything and not putting money towards my loan. When I signed a contract that stated how much they were taking and now it has changed????? This is complete FRAUD, and I hope no one is as student as me to get signed up with them.

I told her if I didnt get a call this afternoon I would be writing a complaint to the Revdex.com, so hear I am. I doubt they will even call me back or return my calls. Next step is contacting a lawyer.Desired Settlement: I want my $34 that I paid a month from the start of my loan given back to me. Since they put NOTHING towards my student loans. I would also like my $200 sign up fee refunded.

Business

Response:

Our policy is to be very

thorough when we present our services to potential customers, we not only have

verification in our service agreement but we have a verbal verification of

services and we email a detailed Welcome Package that re-explains what those services

are. The services and breakdown of what we do is on the client's service agreement. We have closed this client's account as requested and services have been rendered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This did not resolve anything. In my contract it states they would use $10 a month as my fee for using thier services and $34.01 goes to my student loan. Ameerah brown stated this is not the case. So that is fraud! Also, I never got a welcome kit, which as I read some of the other complaints other people had the same problem. Also, a manager was suppose to call me to resolve my issue and talk to me about a refund and that was never done. At this point I will contact an attorney. This company should be out of business!!!

Regards,

Business

Response:

As stated previously all services were rendered to client and her account as requested has been closed. A confirmation of this was sent to the Ms. [redacted] already and as explained the fees of our services are explained in our service agreement. All information was provided to Ms. [redacted] upon signing up for services and explained when she contacted our client services department.

Review: SLS called me about Student loan debt forgiveness program. I told them I was still a student and did not have to pay on my loans yet. They told me I still qualified for the program. To get a low payment I had to act soon before the program expired. I had to pay 250.00 up front. Then 52.85 a month for 10 years and all my other debt would be forgiven. That was a great reduction so I took it. I started paying monthly fees in april 2014. When I saw something on the Huckabee show about this not being a real answer to the problem I got to checking deeper on this company. WHo at the time I signed up had a very good rating with Revdex.com and now is revoked. I decided to call Great Lakes who has my loans and see if they were being paid to find out they hadn't been. So I contacted NELNET and found out that this service they a selling is free to everyone. I contacted SLS only to find out that a NSP was actually handling things. Got the run around when asked for a refund. I have one of their rep's on a recording telling me that they indeed have not done one thing on my acct. So I sign up with one co. to find it it is someone else but they are actaully the same co with different names. Very fishy to me. I was told I could of had my services put on hold when I asked for a refund and they refused. So I had it put on hold so they would not get more of my money for doing nothing. They were also supposedly working on a consolidation not the disability forgiveness I had asked for. All people I have talked too since I caught on to this scam has given a different story. They do not return calls either. When I told a floor manager my problem and I had a recording from a rep she asked her name and said oh we removed her from the phone because she was telling people things she shouldn't be telling them. From my recording she was telling the truth they aren't doing anything. They even said that NELNET was slandering them and The Revdex.com was too.Desired Settlement: I wish to have my 250.00 down payment from 4-30-2014 back and every 52.85 a month payment since 5-30-2014 through 11-30-2014 back due to misleading and fraudulent behavior of sales staff.

Total amount of refund should be $ 619.95. I will not charge any interest that my money would have been drawing from a savings acct. If this matter is settled in a timely manner.

Business

Response:

Our policy is to be very

thorough when we present our services to potential customers, we not only have

verification in our service agreement but we have a verbal verification of

services and we email a detailed Welcome Package that re-explains what those services

are. Our

policy is that if a customer is unhappy, we try to resolve their concerns and

find resolution to attain customer satisfaction. The Welcome Package contains

the phone numbers and contact information for client services. We are currently in communication with Ms. [redacted] to resolve her account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have not been offered a refund yet under the grounds of misrepresentation of the businesses phone rep who signed me up and their recorded conversation will prove he told me things that were not so. I was told I could continue going to school and get student loans even though I was asking for a discharge of my loans because I am legally disabled. I told him I was not required to make loan payments yet because I was still in school. Why would I put myself into a position where I could not get loans to finish my Degree when I am so close. The rep made it seem like it had to be done right then. He did not tell me I had an option to sign up and have my acct. put on hold where SLS would not be taking money out of my bank acct. as I have now been told after I have filed a complaint. This is not true according to NELNET and Great Lakes my lender. A refund is what I deserve due to breach of contract on the providers part. I am in contact with them at this time upon which I was told that the Revdex.com is not a legitimate business I they do not wish to deal with ya'll they want to deal with me personally. This company is not practicing fair everyone involved with them they have told me is slandering them and telling lies. I do not know if I believe any of it due to how I have been treated . I will work with them but I am not prepared to close this case with the Revdex.com until I receive my refund check and it clears the bank I am prepared to go to Channel 7 news here in Arkansas if necessary. I have also contacted the Attorney Generals office on this matter.]

Regards,

Business

Response:

We are currently in communication with Ms. [redacted] to resolve her account and her account has been resolved.

Review: I would like to place a complaint with Student Loan Service Managers (SLS) for misrepresentation of services and suppressing information from the consumer. When discussing my option with [redacted], he informed me, a minimum of three times, that by using their services I would “be getting rid of the middle man.” I would no longer pay my current student loan provider ([redacted] Resources), but I would pay SLS. Naturally, I assumed with this information that they would be paying off my loan with [redacted], and taking possession of my current loan debt. However this was not the case. [redacted] sent me the contract and I quickly read through it with [redacted] waiting on the phone for me to finish and sign the document. About two weeks later, I wanted to check on the transfer of my student loan, but I was unable to log into my account with [redacted]. I called [redacted] to discuss the issue, and they informed me that all my information had been changed. SLS Mangers called my loan servicing company and pretended to be me. They changed my online login, telephone number, address, and email address. This means [redacted] would not be notifying me of any changes to my loan or issues with nonpayment. They would be contacting SLS. After talking with [redacted] I found out that SLS IS the middle man. My student loan stays with [redacted], but SLS makes my monthly payment. How is that not being the middle man? If they decide to make a payment late, not make a payment at all, or go out of business I would not receive any notification from [redacted] that anything is wrong with my account because SLS Managers changed all my contact information to their business without my knowledge and approval. SLS also requested a forbearance on my loan. I was never informed by SLS that they were going to impersonate me and change all contact information with [redacted] nor was I informed that they were going to obtain a forbearance.Desired Settlement: [redacted] did inform me that on two different occasions they denied SLS their request for a consolidation and repayment plan. Once I found out through [redacted] what SLS did, I called SLS and sent them an email cancelling my contract before my first payment was due. Since I cancelled my contract before my first payment was due, and [redacted] Resources denied the consolidation plan and repayment plan, I asked SLS for a refund of my $300.00 Management Program Fee and they said “No” because they still wanted to try another repayment plan. I told them that I did not want them to try. Why would I after they have been so dishonest? If they had been honest in the beginning, I would have never signed a contract with them. According to the contract, “Client will receive a 100% refund of the Management Program Fee any other fees and any money not already paid to loan holder. If (a) Client is rejected for a Federal Student Loan Consolidation by the Department of Education, OR (b) repayment plan is not achieved using current lenders.” According to [redacted], they sent SLS two letters of denial. SLS Mangers misrepresented their services by telling me if I signed a contract with their company that I would be “getting rid of the middle man,” which I know now is not true. They suppressed information by not letting me know they were going to impersonate me and change all contact information with [redacted] and obtain a forbearance, and they won’t return the money owed me. If I was given all of this information during my initial discussion with [redacted], I would NEVER have agreed to this and signed a contract. This suppression of information did not allow me to make a logical informed decision with all of the pertinent information. I want them to return my $300.00.

Business

Response:

On

July 29, 2014 Ms. [redacted] signed and agreed to a service agreement with SLS

Managers. In this service agreement it

explains clearly the services that we offer, the process of our services,

policies of her contract and approximate time frame of the process. This contract also includes all the fees

associated with our service and the dates of when her program would begin which

she agreed to upon signing the agreement. By signing the agreement Ms. [redacted]

agreed that she read through all the terms in the contract and understood the

type of service she was signing up for.

We

moved forward in a timely manner with the consolidation process on Ms. [redacted]’s

account. We were then later notified

that Ms. [redacted]’s consolidation application was denied, but as stated in our

service agreement if a client is rejected for a Federal Student Loan

Consolidation we then submit a repayment.

We then moved forward with submitting the repayment and when Ms. [redacted]

contacted us to request a cancellation on her account we informed her that we were

still working on her account and explained to her that we submitted the

repayment and we were waiting for that to come back from her servicer and was

also informed of her eligibility to cancel.

At the time Ms. [redacted] called us we were still waiting for her repayment

details to come back. We did explain this to Ms. [redacted] and let her know that

once her repayment details were received she should be good to go. Her

repayment was in no way cancelled when Ms. [redacted] contacted us as it was still

in process.

We

did come to an agreement with Ms. [redacted] to cancel her contract with us because

she did not want us to assist her any further and was blocking us from doing

the service we explained on her contact we would do. Ms. [redacted] was explained

her eligibility of her refund and in light of a resolution the proper refund

was issued to her.

Ms.

[redacted]’s account is now closed and we have been released from any liability in

managing her student loans.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Line item #9 states you will be using my PIN number to access “access personal and financial information and to apply for programs.” I NEVER gave you my login or password information for [redacted] Resources. Please state the item number on the contract that specifically states you will be changing my contact information with [redacted] Resources? Where does it specifically state that you will be changing my online password and all contact information with [redacted] to SLS Managers? Where does it specifically state that with changing this information, I will NOT be contacted by [redacted] Resources if SLS Mangers does not make a payment or if the payment is late? Where does it specifically state that because of this change of contact information I just have to “trust you” that you are making my payments? Where does it specifically state that if SLS fails to make a payment or make a payment on time that it will affect my credit report? You can state that I signed a contract with you, but that contract does not cover all of the pertinent information that you intentionally withheld. The definition of “Power of Attorney” is “The authority to act on the behalf of a person in certain specific matters, such as financial dealings, or in general” (www.dictionary.search.yahoo.com). I did not give you specific approval to change my contact information with [redacted]. I gave you permission to contact them to receive approval for consolidation and repayment options. I did block you because you withheld information regarding your processes, which would have stopped me from signing a contract with SLS.

I am still requesting that you return the $300.00 Management Processing Fee based on the lack of information provided to me by SLS. Again, your withholding of very important information regarding all of your process affected my ability to make an informed decision before signing your contract. I believe that it is my responsibly, through all possible means, to inform other people who are considering SLS Managers to handle their student loan needs. They have a right, like I do, to know ALL the information before signing a contract with SLS Managers. Even though your business practices may be “legal” they are not forthcoming with all processes, trustworthy, or moral.

Business

Response:

All of the details of the services we provide and perform

are detailed in the service agreement Ms. [redacted] already has. Ms. [redacted] may

review her contract in more detail for explanations on what she is referring to

or may contact us for further explanations as everything she is pointing out is

on her agreement. All this information is disclosed in writing and should have

been reviewed prior to signing the agreement. We did perform what we stated we

would set out to do and as previously stated we already issued the proper

refund to Ms. [redacted] and her account is now closed with our company. If Ms.

[redacted] has any further questions she may contact our client services department

for assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I signed a contract with SLS Managers to consolidate my Sallie Mae and Nelnet loans, and in order to get into the Public Service Loan Forgiveness repayment program. SLS Managers was supposed to the contact my loan holder to start the process after my initial down payment. During a routine check of my Sallie Mae accounts, I noticed that the loan was past due. This was contrary to the terms of the loan agreement. I was told that I would not have to make any more payment to my loan holders after I made the down payment. Furthermore I was told by the agent that my loans were on a deferment for 3 mounts. I made my payment on the 18th of June, I called the company on Monday June 30 to cancel my policy because had not done what my sales manager said they were going to do. Section 22 of their contract said I could cancel if the program had not started. I talk to an agent on the phone that said if I wanted to cancel my policy he would notify my loan manger to contact me in 24 to 48 hours. So I then asked him about refund of my down payment, and was told that I could not get my payment back, because the program had started already. I was told the program had started on the day I made the payment and that was the only time I could get a refund. He also told me that the consolidation process had started and I should not have a past due balance on my loan accounts because they had already contacted my loan holders and imitated a 3 mount forbearance on my account. After getting off the phone with the agent, I called my loan holders to see if they had any contact with SLS Mangers or National Secure Processing. My loan holders said that no one besides myself has contacted them about my loans. I was then connected to the Department of Education who also stated that no company had contacted them about my Student Loans. I now know that the agent was lying to me about them contacting my loan holders and starting the consolidation process.

I then wrote SLS Management a letter expressing my dissatisfaction with their service, which I faxed to the number provided by the agent as well as sent them a certified letter in the mail.

Dear [redacted]:

Please cancel my policy (#SLSMXXXX) as specified in section 22 of service agreement. The loan program has not begun as loans have not been consolidated and no payments have been made to my current loan holders as of June 30, 2014. Today on June 30, 2014 one of your agents named Francisco stated that the program started on the day of payment, and that my loan holders have been contacted and a 3 month forbearance has been initiated. As of today June 30, 2014 The Department of Education records show that no one besides myself has contacted them about my accounts. My loan holders and the Department of Education show that no consolidation, or forbearance has been initiated by SLS Managers, National Secure Processing or any other entirety. Nowhere in the contract does it state that the program begins at the time of payment. Furthermore I am contacting the Revdex.com of these improper practices as well as the Department of Education, The Federal Trade Commission, and any other appropriate entity.

I am also revoking the limited special power of attorney that the contract provided to National Secure Processing. I am also notifying the Department of Education and my loan holders of this issue. Furthermore I am also requesting that all automatic payments that have been scheduled, be canceled and no more money withdrawn from my account. This is also a formal demand of a refund of all money paid at this time which includes a down payment amount of $588.00 that was paid on 6/18/2014 because no work has been done on my behalf as stated above. There has been no contact between my loan holders and your company as of June 30, 2014. My account is SLSMXXXXX. If you have any questions, please call me at 281-XXX-XXXX or email me at [email protected]

Sincerely,

[redacted] D. [redacted] As of today July 8, 2014 I have not heard from my loan manager or any other representative of the company about cancelling my policy or even the possibility of a refund. As stated early the agent said that my manger would contacted me within 24 to 48 hours and now it has been over 120 hours including only business days since I contacted them by phone.Desired Settlement: I believe the SLS Managers/National Secure Processing has a responsibility to contact me and cancel my policy as they said they would. I also believe I deserve a refund for my down payment because they did not provide the service that they said they would. They also never contacted my loan holders to initiate a forbearance and or started the consolidation process on my student loans.

Business

Response:

On 6/18/14 SLS Managers began the process on Mr. [redacted]'s file. Mr. [redacted] called in on 6/30/14 to cancel his account which stopped the consolidation process on his file. Mr [redacted] was informed at that time of the proper cancellation procedures which are: To send in written documentation to cancel his contract, during which Mr. [redacted] was also advised he was not eligible for a refund however, his recurring payments would be cancelled as of 7/10/14. SLS Managers are in complete compliance with this clients contract and did the job we were subject to do.

Review: I joined this company to consolidate my school loans and receive the benefits for service employees (pay school loans for 10 years and then the remaining is forgiven). SL S has been collecting money from me for 14 months and never paid one penny to Fed loan services. They charged me over $1000 and refuse to give me those fees which state didn't do anything for me. Furthermore the customer service is terrible. They hung up on my face, countless of timesDesired Settlement: I would like all my money back in addition to any fees.

Business

Response:

Our policy is to be very

thorough when we present our services to potential customers, we not only have

verification in our service agreement but we have a verbal verification of

services and we email a detailed Welcome Package that re-explains what those

services are. Our policy is that if a

customer is unhappy, we try to resolve their concerns and find resolution to

attain customer satisfaction. The Welcome Package contains the phone numbers

and contact information for client services. And, if money was collected for

services rendered and a customer is later wanting to cancel, we work with that

client to refund payment. In this case client was fully serviced and was clearly explained numerous times by different client services representatives and management what she was approved for and what she signed up for. We have at this time cancelled the client's account and client was issued a refund for what she was eligible for which client was explained time and time again.

Review: I was contacted by SLS to consolidate my federal student loans. All sounded good, reduce my payment by 62$ / month and cut duration of my loans.

I went forth and they asked for an initial $300 payment and told me not to make further payments to my federal loans during the process and that my month payment would be 265$.

First red flag was they took out 325$ instead of $300 from my checking account, I received a fraud alert from my bank claiming that somone was using my ssn and a california address that came up on my credit report, thirdly I found out they changed my usernames and passwords in my AES and Navent federal student loas so they only would receive communications from them not myself and they put my loans into forbearence. Long story short they tried scamming me, I caught them I changed back my AES and Navent loans to new user names and passwords and changed my checking account so they could no longer take money from it. When I confronted them about this after a Kangaroo run around to get somone on the phone, they told me I could not cancel nor would give me my $325 back and became very confrontational. I sent emails to them explaining how I am going to file a complaint with Revdex.com, Consumer Financial Protection Bureau and a report with my Police Department and have had no further communication yet from them.Desired Settlement: I want my $325 back and these sg scammers to be porsecuted to the fulles extent of the law.

Business

Response:

Our policy is to be very

thorough when we present our services to potential customers, we not only have

verification in our service agreement but we have a verbal verification of

services and we email a detailed Welcome Package that re-explains what those

services are.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company is obviously a scam, tried to wreck my credit, stole $325 dollars from me and does not even have a physical address where they actually are nor is a registured company in the state of California. Their fabricated response is non sense and by no means acceptable.

Regards,

Business

Response:

Our information regarding our company is listed on the service agreement and our website. Mr. [redacted] signed and agreed to this agreement when he signed his contract. Mr. [redacted]'s payment was returned so no refund is owed.

Review: I started services with sls managers July 2014 based off their Revdex.com rating of an a-. I have contacted the company 8 times since I have asked about when my student loans would be consolidated, when I could have written documentation of the consolidation and proof my payments were in fact going towards my student loans. I have never received any documentation regarding my consolidation or payments. I have made ontime monthly payments to find out sls has been keeping a 'savings account' with my money while my loans sit in forbearance. I did not sign up to start a savings account, I signed up to make lower student loan payments. I feel that I have been scammed into a service and have been paying for a service not provided. I would like a refund of my 'savings account'. And for services to be cancelled immediately. I also observed that Revdex.com accreditation for sls has been revoked due to a failed rating- which furthers my concern of fraudulent services.Desired Settlement: I would like the money I have paid returned, I do not see this as a problem since they told me it was my savings account with heir agency.

Business

Response:

Our

policy is that if a customer is unhappy, we try to resolve their concerns and

find resolution to attain customer satisfaction. The Welcome Package contains

the phone numbers and contact information for client services. And, if money

was collected for services rendered and a customer is later wanting to cancel,

we work with that client to refund payment. For Mrs. [redacted] we will proceed with cancelling her account and a refund for the amount she is eligible for will be processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company returned a check for $204.72. I had been paying monthly payments of $242.72 since July 2014, I was told that $174 was to be paid on my 'consolidated' student loan and the rest was a service fee. When I contacted my original loan holder (nelnet) they informed me that my loan had never been consolidated and that my loan had been placed in forbearance since July (I did not do this). Then I contacted nsp to find out where my money was going to- they informed me that it was in a 'savings account'. At this point I requested to cancel my account and they informed me I could not cancel which is when I contacted Revdex.com. I expect a minimum of $1044 (174x6) returned considering I do not need a savings account. I am not pleased with paying a service fee of $65x6 considering they mislead me throughout the process and would like to have that returned as well.

Regards,

Business

Response:

Ms. [redacted]'s written agreement that she initially signed when she started services with our company has detailed information on the fees that are due. The amount that was refunded is what she is eligible for after reconciling her account. This information is provided in writing on her agreement. Ms. [redacted] is urged to look over her contract for more information.

Review: I SAW AN ADVERTISMENT ON A SOCIAL NETWORK FOR STUDENT LOAN FORGIVENESS. THIS COMPANY REPEATEDLY CALLED ME UNTIL I GAVE IN. THEY ASKED FOR A $250 DOWN PAYMENT AND SQAID I WOULD HAVE TO PAY 39.29 A MONTH. THEY REFUSED TO TEL ME THAT WAS A SERVICE FEE AND THAT FOR MY LOANS I WOULD HAVE TO PAY $ 0.00. WHEN I CALLED AND ASKED FOR MY MONEY BACK THEY SAID NO REFUND. I SAID BUT THE LOAN MANAGER NEVER TOLD ME THAT. I ASKED FOR AN AGREEMENT THAT I SIGNED OVER THE PHONE THEY SAID ONLY EMAIL.Desired Settlement: $250.00

Business

Response:

Our policy is to be very

thorough when we present our services to potential customers, we not only have

verification in our service agreement but we have a verbal verification of

services and we email a detailed Welcome Package that re-explains what those

services are.

We've already spoken to Ms.

[redacted] and her concerns and issues have been resolved.

Consumer

Response:

Hello. After a week and a half they called me today at 5:15 and said they were going to send me a check in the mail refunding my $250 and that I would recieve in the mail within 7 to 10 buisness days but im not very sure about it but will let you all know.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

?

Review: Fictitious business name. Not real. This is a fake business. Drafted $150 from my account.Desired Settlement: refund of $150.00

Business

Response:

Mr. [redacted] we apologize that you feel we are fraud, but let me assure you we are not. However we would be more than happy to cancel your account please follow the instructions on your signed service agreement and we will complete your request.

Sincerely,

Management

Review: I signed up with SLS Managers on 12/12/14 after receiving a phone call from rep [redacted]. He told me that since I work for a not-for-profit healthcare facility, I qualify for their loan forgiveness program. I paid a total of 2 months, and I only got suspicious and researching this company's validity after I did not receive my student loan tax form by the required 1/31 date. I sent multiple emails & made multiple calls regarding the form, and I was assured on the phone that I would get an email. After reading several complaints on the Revdex.com site among other sites, I decided that I should withdraw my payments to this company immediately. They have already shut down my precious account with myfedloan.org, so I am unsure at this point if my payments are even going to where they should be. They have not returned my phone calls not responded to my emails.Desired Settlement: Full refund of all payments made to this company and for all binds and contracts immediately null, void, and cancelled. I would also like my myfedloan.org account restored, if possible.

Business

Response:

Client Services will be in contact with client regarding her concerns.

Review: I have student loans that I wanted to get rid of. I was contacted by sls manager and after listening to the person that had called decided to go with this company without checking on them first. I agreed to let them take $109.00 out of my account for the first payment and &80.00 thereafter. After I got off the phone I felt that I had made a mistake. I went on the Better Business web site to find them there. I read the complaints and everything that was said about them. I called and spoke with a Revdex.com representative. I called sls manager and spoke with the person that I had signed up with [redacted] ext. [redacted] when I told him I did not feel comfortable with continuing with their company he started talking about how he would make sure my money would go where it is supposed to. I told him that I had went on the Revdex.com site to find their company there. I also told him I read the complaints that others had and because of that I needed to opt out of the agreement. After that he told me that he would call me back when he checked on something and as of now I have not heard from him. I feel it is my fault for not checking on them first before doing any business with them. I feel stupid but I thank God the Revdex.com is here to help. The reason for them not being with Revdex.com was that they would have to do the right thing which is work with the Revdex.com.Desired Settlement: Even though no money has changed hands yet I would like for them to tear up the contract and to pay the

Business

Response:

Our policy is that if a

customer is unhappy, we try to resolve their concerns and find resolution to

attain customer satisfaction. The Welcome Package contains the phone numbers

and contact information for client services. We are in contact with client to properly cancel her account as requested.

Review: I was contacted by SLS Managers in July of 2014 for the consolidation of my Student Loans. They make it seem like for a small fee ($200) they can consolidate your loans and you can start a repayment plan based on your income. This is TOTALLY false. Your loans are serviced by someone else and you are paying them $799 just so THEY can file a consolidation loan application for you. I even asked if there were any other fees involved and I was told no. I only discovered this after contacting StudentLoans.gov and them telling me who my servicer was. There have been no payments made towards my student loans since that date.Desired Settlement: I would like to terminate my contract with this company as I feel as if their sales staff is deceitful and they do not explain what their service is for on the phone. Their documents are misleading and hard for a frustrated former student (who is struggling with crippling student loans) to understand.

Business

Response:

Our policy is to be very

thorough when we present our services to potential customers, we not only have

verification in our service agreement but we have a verbal verification of

services and we email a detailed Welcome Package that re-explains what those

services are. Services have been rendered to Ms. [redacted] and verification has been sent. Ms. [redacted] may contact our Client Services department for further explanation of services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The reason I am not satisfied with this is because it may be "their policy" to disclose all of that information, but it was in no way done. I would like to sever my affiliation with this business.

Regards,

Business

Response:

Account has been settled.

Review: They didn't mail my tax information. They bought out my loan from another company, the other company says they still have my loan. Just really want to know if this is a legit company.Desired Settlement: If they are not a legit company I would like my money back, soI can find a company to pick up my student loan.

Business

Response:

Client services has taken care of this request.

Review: I signed a service agreement with SLS dated 09-25-14 for the consolidation of my federal student loans. I set up a payment schedule which the down payment of $200 was withdrawn from my account in November and the continuing payments of $121.45 were supposed to start in December on the 15th of every month going forward. The did not withdraw the December installment until January after I called them to question why the money has not been taken out and to also follow up with the status of my consolidation. My current federal loan was in Forebarance and was about to expire so I wanted to follow up to determine whether or not I had to make payments to the current provider as well. I spoke with a customer service representative and she advised me that she will contact payment processing to get the payment withdrawn from my account; however, she would have to contact me back on Monday to determine the status of the consolidation. That was a month ago and I still have not received a call back from this company. I have made several attempts to contact them at there contact phone number of [redacted] but I get an automated message stating that this individual is currently on the phone and to leave a message. I have left several messages. They have since taken out my January payment and soon will be taken out my February payment on the 15th while I am getting harrassing phone calls from my current loan provider advising me of my late payment. I am very upset with the lack of customer service at this place and would like to get this resolved.Desired Settlement: I would like to have all my money refunded to me and for them to void the existing contract due to the lack of customer service. I will take my business else where. They were so persistant in the beginning calling my cell phone daily asking me about consolidating my federal loans and as soon as they get me as a customer they neglected me. I would prefer to look else where for my consolidation with a company that has better customer service. And due to the fact that they did NOT provide me any services I would like a complete refund of $442.90 and if not resolved by the 15th the amount will be $564.35.

Business

Response:

Our client services department has contacted the client regarding her account and account has been settled.

Review: I am a student with loan debt and I thought it was going to be a good idea to go with SLS. It sounded like a great idea until I started looking more into it. I noticed it wasn't a part of the Dept of Education. I was reading that only some of the payment was going toward the loan and they were keeping some. That is not what I agreed on nor did I get told that.Desired Settlement: I would like to have them remove me and all this information. I don't want any of my personal information with them anymore.

Business

Response:

Our policy is to be very

thorough when we present our services to potential customers, we not only have

verification in our service agreement but we have a verbal verification of

services and we email a detailed Welcome Package that re-explains what those

services are. Our

policy is that if a customer is unhappy, we try to resolve their concerns and

find resolution to attain customer satisfaction. The Welcome Package contains

the phone numbers and contact information for client services. This client's account is not active until January 2015. She will be contacted by customer service so she can follow proper cancellation protocol as stated in her service agreement.

Liars and thieves. How dare you prey on innocent people!

I received a call on yesterday, October 8, 2014 from [redacted] explaining to me how my loan repayments can be reduced according to my income. I am a new graduate student and my loans are coming out of deferment next month in November. I set up for $300.00 to come out of my checking account on November 7, 2014 and a recurring fee of $85.27 to come out on December 8, 2014 and for the remaining 10 months thereafter until it was time for my account to re-evaluated. After researching I discovered that this is something that I can do on my own to have my payments lowerd and not have to pay a service fee for. I called [redacted] C. As soon as they opened this morning and explained to him that I would like to cancel, he immediately transferred me to the floor manager, [redacted], and did not return back to the phone with me. I explained to [redacted] that I would like to cancel and why. He explained to me that my loan company will only charge me a higher rate than what they wil charge. I called my loan company back to confirm that I could indeed do this on own and was told most definitely I can. I then called SLS back to see what I would need to put in my email to cancel and when I called back repeatedly I could not get through. My cell phone number was blocked from calling obviously. Every time I call I would get a message stating that they company was closed and they had just opened that morning. I had to use my co-workers cell phone to call back and ask for [redacted] C., which he did not pick up. I then asked for the floor manager, [redacted], and told him I wanted to cancel. He gave me the email address to cancel. I emailed my cancellation notice and stated in the email that NO FUNDS wrete to be taken out of my account EVER! I received an email back from [redacted] stating that my email was received, services were cancelled and confirmed that SLS will no longer manage my loans. I called back to make sure that NO funds will be drafted from my checking account next month, but my cell number STILL won't allow calls to their number. I used my co-workers phone again to call and asked for [redacted] and was told he was away from his desk. I will be monitoring my checking account to make sure no funds will come out of my account from SLS Mangers, which will state Payment Automatin Network for the draft for any amount. My services have been cancelled, I have documentation that have been cancelled and even if no will answer my call and block my cell, I will take legal action if needed!

Letter/Email: I would like to cancel services with Student Loan Service Mangers/National Secure Processingeffective today, October 9, 2014. I would also like confirmation that services have indeed been cancelled and that no funds will be drafted from my banking account for the amount of $300.00 on November 7, 2014 and for the amount of $85.27 on December 8, 2014 or any funds thereafter. Services have not began and I do not want for them to begin, so NO funds are to be taken out. I have spoken with the account manager, [redacted] C. and the floor manager, [redacted] and both are aware.

Thank you,