SLS Managers

After numerous attempts to
contact Ms*** we were able to reach her on 8/25/ In speaking with Ms*** we reviewed her
contract and explained to her in full detail her consolidation process and fees
for our services. Ms*** declined
any assistance from SLS managers and NS Processing after these full details
were reiterated to her and in light of a resolution NS Processing approved Ms
*** for a refund and the eligibility of her refund was also explained to
her in detail. She was also sent a copy
of her service agreement as this was the first time she had requested a copy of
this agreement. Ms*** was issued a
refund and a cancellation confirmation email was sent to her as requestedMs***’s
account is now closed and we have been released from any liability in managing
her student loans

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below.I am still upset that the company misrepresented themselves and feel like I was being fed line after lineThe business representative tried too hard to relate to my situation to create fake sympathyI want my money back but I have been told that is not an option and I have to pay them four more months before I can cancel and If not I will get sent to collection only furthering the damage already done to my credit
Regards,
*** ***

We are currently in communication with Ms*** to resolve her account and her account has been resolved

We apologize for any inconvenience
Unfortunately we are not the only student loan company in the market
place that may be calling you, however I will make sure that you do not
receive any other communication from SLS Managers

Ms*** signed a service agreement
contract with us on 7/02/14, which specified the date of her first payment of
7/18/which she acknowledgedMs*** called us on 7/08/to change her payment date to 8/18/
which
we made as an exception to assist herShe then contacted us again on 7/31/
to change her payment date a second time to 9/18/at which point she was
informed that there was no guarantee on a second exception Ms*** was drafted as per her first request
on 8/18/as a second exception could not be made
We recently spoke with Ms*** on
8/20/at which point we offered multiple options in regards to future
payments since her services had already begun on 8/18/14. Ms*** denied any further assistance from
us and declined us to continue helping her in consolidating her student loans. In order to resolve this issue we will be
issuing a refund and closing her account with SLS managers

Client was rendered full services and was explained this by our Client Services department Client was re-explained her program and how her payments workWe are at this time out of good faith will cancel client's account

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those services
areWe have already spoken to this client yesterday in regards to his concerns and are currently working on his account

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received no response from SLSManagers or NSProcessing and I have tried every number that was made available to me to contact them and have not been able to reach anyoneThis company still has not honored their agreement as as of 10/20/at 6:09pm ACS education account still says that I owe $17,Tell me how a company that is supposed to pay off my loan for lower payments hasn't done so and has honored any part of their agreementThe only part of the agreement this company has honored is they are taking $out of my bank account every month and I'm still paying ACSeduction as it still has not been paid offThe to days is overStop taking my from me and my family for nothing you have done and give it back! I welcome any response from SLSManagers or NSProcessing (both the same company as I have phone numbers that ring to SLS and then transfers to NSprocessingThis is getting old and its wrong
Regards,
*** ***

Account has been settled

Ms*** was explained the information she is requesting in detail and as stated previously it is also explained on her written agreementHer account with our company has been closed as previously requested and she was informed of this also when she made contact with us

Our policy is to be very
thorough when we present our services to potential customers, we not only have
verification
in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services areWe have already spoken to this client and have resolved their issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint
Regards,
***

I would advise that anyone who's thinking about doing business with SLS Managers or NSProcessessing stay far away! I entered into contract with them, was fed completely information about how my loans would be managed directly by the department of education, that the balance would come off of my credit report, and that my payment would go down to only $119/moMy payment was quoted that low only because they reported a income to the consolidation loan companyWhen I started asking my original loan officer questions because I realized that it was not, in fact, what had been described to me by HIM, I got the run around from every person I spoke with including the apparent owners *** and ***I was never able to get a hold of my original loan officer again eitherTrying to get a straight answer from anyone at this company is like pulling teeth! I finally had to call the loan company myself and get the information I needed, which is when I was told how much my payment would be based on my true income and it wasn't anywhere near what I had been quotedDo your research before agreeing to sign anything with these peopleThey have Revdex.com complaints in just under months that they have been "accredited," along with many other complaints on various websitesI was finally able to get out of my contract and get a partial refund of the servicing fee that they charge when I threatened to call the Attorney General, make a Revdex.com complaint, and see legal counselSTAY AWAY!

There is nothing to refund Ms*** as her payments were returned to her by her bank and our company has not received any monies from her

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services areMs*** has been in contact with us and our client services department has also reached out to herAll services have been rendered and confirmation sent to Ms*** also

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. Our
policy is that if a customer is unhappy, we try to resolve their concerns and
find resolution to attain customer satisfactionThe Welcome Package contains
the phone numbers and contact information for client servicesWe will contact client to address their concerns

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services areClient was fully serviced and approvedClient has spoken to our client services department and has been explained the services offeredAccount is now resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowSLS
Managers/National Security Processing is incorrect in their interpretation of the
letter form Sallie Mae as text from the letter follows. “We do not have a record from March 1, 2014,
forward of correspondence with a consolidator on your behalf” The letter clearly states that from March 1,
until July 7, when the letter was generated that Sallie Mae has no
record of SLS Managers/National Security Processing or any other entity
contacted them about my account. Nelnet
also stated that they have not be contacted as well.
As of today
August 7, I have still not received the information from Ms***
that she promised to send me almost a month ago. The information was supposed to provide
evidence to show that they contacted my loan holders on June 18, 2014. SLS Managers/Security Processing as of today
August 7, 2014, has not provided any information showing that they contacted or
ever had contacted with my loan holders as they have statedI am still
requesting a refund of my down payment of $for no work done by SLS
Managers/National Security Processing. I
have reattached the letter from Sallie Mae to this message
Regards,
*** ***

Our
policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services areOur client services department will be in contact with client to resolve her concerns