Sling TV L.L.C.

Hello [redacted],We received notice of your recent Revdex.com Complaint regarding your Sling TV service.  Please accept our apologies for any inconvenience caused.Prior to the receiving the Revdex.com Complaint your account has been fully refunded the $65.40 and cancelled immediately.  You...

should have received that prior email.  Please respond to this email that this has been settled amenable to you.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you $39.98. If you accept to this offer, please respond to this e-mail with your acceptance, or call our customer service line...

to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, our records indicate your account was cancelled effective immediately on...

11/9/2017 along with a full refund for $21.39. This refund will be processed back onto the original credit/debit card used for payment in 5-7 business days. Please let us know if your issue has been resolved. Feel free to reach out with any questions, comments, or concerns you may have.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information provided we were not able to locate your account. Please provide the email address you used...

to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we did not find any attachments on your responses. Can you please attach proof of the attempt to cancel prior to 3/20/2017 so that we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have already cancelled my account with this business back on the 6/26/17. I would just want to receive the full refund. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As I stated in my prior email and in the two cancellation emails I sent you, I was not able to use your service on my devices or watch NFL network games as YOU ADVERTISED.  I realize your service is a prepaid service and I prepaid to watch NFL football games which is NOT A REAL OPTION.  According to my bank statement you charged me $24.99 on November 28, 2016 ... the following Thursday, 3 DAYS LATER, on December 1, 2016,  I found out I could not watch them as they were NOT AVAILABLE TO ME.  I IMMEDIATELY emailed you and requested you cancel the service and provide me with a refund.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $42.48. If you are amenable to this offer, please respond to...

your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],Thank you for contacting Sling TV Support. We have cancelled the account tied to the email account that you provided us.  However, as Sling cannot validate or invalidate fraud claims, we are unable to provide a refund or locate the charges you are  referencing....

 Please resolve the issue with any individuals who may have your card information and could have ordered the service without  your authorization, or contact your bank immediately if fraud is suspected.

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After further review of the account, we can process the cancellation on the account effective immediately and issue a full refund for...

$19.99. Refunds are processed back onto the credit/debit card and should appear on your statement in 5-7 business days.If you agree to this offer, please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $58.06. If you are amenable to this offer, please respond to this...

e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we were not able to locate your account. Can you please provide any other email that...

you might have signed up with. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we have determined that you started your service on September 4, 2017 with a Free...

2 Week Trial until September 18, 2017 at which time you were charged for your Sling TV services.  You did not contact Sling TV until September 19, 2017 to cancel.  We will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence (i.e. cancellation email), please respond to this e-mail with it so we can reconsider your case.Your account was cancelled on September 19, 2017 and you will be able to view your Sling TV subscription until October 18, 2017.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you the remaining 5 months .If you are amenable to this offer, please respond to this e-mail with...

your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am further pleased to know the Sling TV is taking the matter serious to prevent these types of unauthorized purchases from occurring in the future.
Sincerely,
[redacted]

We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused you. We can offer you a refund of $43.00 and the removal of Cinemax and the Hindi Mini If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that you contacted one of our customer service agents on 8/31/2017 and...

canceled your account with a refund in the amount of $187.96. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],We have received your Revdex.com complaint. We apologize for the inconvenience thatthis has caused you. The payment issue has been resolved The disputed charge $5.00 is  being refunded back to your Credit/Debit card andshould appear on your statement in 5-7 business days. Your...

monthly subscription is now $24.99Please let us know if you have any further questions or comments. Regards, SlingTV Customer Escalations[redacted] www.sling.com[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $39.98. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you the $24.99 refund and cancel your account immediately....

 If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]