Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, we can cancel your account effective immediately and issue a full refund for $26.55. If you...

accept this offer please respond to this email and the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Revdex.com:
Thank you for finally honoring the promotion and your company's recommendations and terms.In the future, it would be a lot simpler if someone there would look for "common sense" solutions to these issues and not require the extreme back and forth, especially when it's clear that your promotions and terms are at odds with your preferred position.That said, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please disregard any further correspondence on this issue that may come from our attorneys and/or the American Arbitration Association; we'd already okay'd our lawyer to move forward with proceedings, but will try to reverse those actions first thing tomorrow morning (as it's past COB for today).

Complaint: [redacted]
I am rejecting this response because: I do not want a coupon for an antenna all I want is a refund for the service since u wasn’t able to use it. You can even check your system and see I haven’t been streaming or using it whatsoever
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Sling TV wishes to apply this as a credit to my account. Which I am no longer using their services so the refund should come as a check and not a credit to be applied to my account.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service.  For your trouble, we can offer you $42.68. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your...

account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service.  We have a located previous email with your attempt to cancel. For security reasons we needed account verification to cancel your service. There was never a respond to this email and...

the account was not canceled. We would like to offer a refund of $49.98. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: this is the same generic response I received via their support. I want a refund of my money. If you view my account access record you will see that I did not use sling TV at least a week before the trial ended. No email was sent notifying me of my trial end and I request a refund. My complaint stands.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing we would like to offer you a refund in the amount of $72.60 once the device has been returned....

The [redacted] Streaming Stick will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we have decided that we can cancel your account immediately and offer you a refund of $42.52. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this, we can...

offer you a pro-rated refund of $23.98 for the portion of the period you were not using the service. If you are amenable to this offer, please respond to this e-mail Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have cancelled the account in question to avoid any future charges. We will be unable to refund any additional charges for the...

services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.  We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. we of course will be happy to trouble shoot with you if you wish to contact us at 1(888) 348-1248 or at help.sling.com .Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:You fail to take me serious and keep repeating what you have said before. I never technically am or were using your service and I technically had your product so I should receive a full refund.
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you.We have reviewed your case and unfortunately we are unable to refund the disputed February 4 charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. We show that the two month paid...

[redacted] promotion was ordered on December 4, and expired on February 4. We also show that a charge of $24.99 billed before the [redacted] promotion took effect was refunded on December 26. We have also confirmed that your subscription has been set to cancel at the end of your current cycle on March 4 to avoid any future charges.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Rewiving your account the device was Delivered On: Monday, 10/24/2016 at 5:51 P.M and Received By: [redacted]. The UPS tracking...

number [redacted]. For your trouble, we can offer you $10.00 off your next billing cycle. If you are amenable to this offer, please respond to this e-mail with your acceptance.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like additional correspondence indicating the the money has actually been refunded and processed into our accounts.
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. Unfortunately, we are unable to process an exchange of a Roku Streaming Stick for a Roku 2 device, as the Roku 2 device is no longer manufactured. However, with your email reply signifying approval, we can...

send you out the latest device from Roku, the Roku Premiere+, at no additional charge to you.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to review and resolve your payment issue.  Based on the technical issues that you have faced, we can offer you a pro-rated refund of $15.00 for the portion of the period you were not using the service. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business and I am amenable to the refund of $21.39. That said, I would like to ensure that the issue of customer service is resolved for other customers going forward. It seems as the response is from Customer Service Escalation department. The representatives and supervisors who I spoke to, told me that there was no department that could handle these types of escalations or credit accounts. I hope this business will make sure these agents are providing correct information. I will look for the refund of $21.39 in my bank account. Thank you!
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   When we make changes to a customer’s account we make them to the email that is given to us by the customer. We do not check to see if there are duplicate accounts unless the customer calls in with a complaint that they are getting double billed. As we did not know that you had 2 accounts and both accounts have been used, we would be unable to issue a refund at this time.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com