Sling TV L.L.C.

Dear Mr. [redacted],   On February 24, 2018, we received your complaint, dated February 23, 2018, filed with the Revdex.com.   You said that you signed up for Sling TV in January 2018, but you were dissatisfied with the quality of the service. You indicated that you...

made several attempts to cancel the service; however, you were unsuccessful, and you began to be billed. You requested a refund and a written apology.   You initiated your Sling TV account on January 8, 2018, which included our seven-day free trial offer. On January 15, 2018, the seven-day free trial period expired, and the account converted to a month to month paid subscription. You were billed the normal rate for your programming until February 22, 2018, when your account was canceled.    Sling TV is a prepaid, non-refundable service; however, we made an exception and refunded your payment of $21.98. Please allow seven business days for processing.   We strive to provide excellent service and we regret any inconvenience you may have experienced.   If there are further questions or concerns about this issue, please feel free to email us at [email protected].     Sincerely,       Sling TV Customer Escalations [email protected]  www.sling.com         9601 S. Meridian Blvd Englewood, CO 80112

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We apologize for the inconvenience caused by the issues with your gift card. Kindly respond to this e-mail with the following...

information so we may assist you in setting up your account: ·    - Card PIN number: this is the number displayed in the scratch-off section of your card after it has been scratched off ·    - Sling Programming you would like to be set up with: please go to www.sling.com to view our offerings Once we receive this information, we will get to work to set up your account and notify you with any additional steps you need to take.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. Our records are showing we issued you a refund on 11/17/2016.The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-7 business days. Please let us know if you accept...

this offer or have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We will be happy to continue to trouble shoot the issue with you, but we are unable to issue a...

refund.  The email address you provided us is not billed through Sling. Our records indicate your account was built and is being billed through [redacted]. We are unable to access your account and you will need to contact [redacted] Customer Support for their refund process. If your account was under a different email address, please provide us with those email address(s) and the last four of the card being billed for those accounts as security verification.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. When will the refund for $19.99 be issued?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I've spoken with both sides. One side ([redacted]) has ecplained to me that the money passes through their hands, as the middle men, and then Sling is paid. Therefore, the money must be refunded by Sling. Sling told me that they would file a fraud report, and no one seems to have an answer. It is for that reason that I am forced to hold Sling responsible.
Sincerely,
[redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We offer $99.99 to be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello, We apologize for the inconvenience that this has caused you. We have researched the payment issue and need more information. Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute, along with the first six and last four numbers of the card...

in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary. We hope to resolve this for you as soon as possible. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:  No, I have not contacted Sling TV to troubleshoot the issue because I used the guide that was posted on your website.  The guide says, have you checked your internet connection?  Being that everything else works just fine, it is not that.  Also, where it shows I logged in on 23 April, yes I did try to watch tv and no it did not work.  I had to turn it off and I have tried uninstalling the app and reinstalling, which does not fix anything either.  I mean just looking at the reviews on Sling TV, they are really bad.  If this many people are reporting problems with your service, then this is a scam to continue to keep charging people, when you know your product does not work.  I still want a refund of the last two months of my lack of service.  I don't need to troubleshoot anything, I bought Playstation Vue and it works just fine, no issues.  If I want to continue to flush money down the toilet, I would subscribe to Sling.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can cancel your account and issue a refund for last month and offer a 1 month for free with the DVR service.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Under the current promotion you are in we can not add Sling Blue the only addition programing that can be add is...

Cloud DVR. We are unable to issue a prorated refund the charges on the account to your card at this time since a [redacted] device was sent with offer. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have not been able to find and resolve your payment issue. We cannot find any of the charges you are inquiring about. If you would like to have us look into this further please send us a statement of the charges. If...

you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any future...

charges. Since the service was used on this account we will be unable to refund any charges for the services on this account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have cancelled your account effective end of cycle until 2017-03-08. After reviewing the account, we do see that you contacted...

us Oct 28th 2016 to cancel the services, we do apologize the account was not cancelled at that time. We can offer to refund you from October to February and cancel the account effective immediately at that point. Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it before October. If you agree to the offer, please respond to the email with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

it is being utilized because I paid..so I'll try to use it...and because the one time you look there is no issue doesn't excuse the poor form on your behalf. I have complained over and over again...I have been patient and you have neglected to fulfil your end of our agreement. You should also note the times I have called for the same reason with no response or effort to resolve....I am expecting you to resolve this properly. I hope this is all that is needed. Of necessary I can provide 2 of 4 case number that were escalated and unfortunately there are no feedback emails or calls because you do not do them...that makes sense?
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $47.07. If you are amendable to...

this offer, please respond with your agreement, and at that time the account will be cancelled effective immediately and the refund will be processed  back onto the credit/debit card originally used for payment in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The services that were paid for werr never rendered
Sincerely,
[redacted]