Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. We have cancelled your account at the end of cycle on August 23, 2017 to avoid any future charges.We will be unable...

to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we would like to offer to cancel your account immediately with a...

full refund in the amount of $20.72. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $21.26. If you are amendable to this...

offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed. Refunds are processed back onto the credit/debit card originally used for payment in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as I have finally received the refund today after 3 weeks.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the company is in no way trying to resolve this matter this response from them is the same exact letter they have sent each time I want them to actually do the right thing and refund the money they took
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 3.months free.takes us to February 4th. At that time the gift cards should be applied and I will reduce my service or add an additional gift card of $25 for the balance.Your cards are bait and switch, I am not the only one.having a problem. This is what is acceptable after over 10 hours of. The phone ,multiple emails, and now you've rendered my gift cards unusable, and have given me nothing but a month I already asked for. You cannot go around lying to.people then buy the off. Those cards should never.have bee rendered.unusable since they were active until I.contacted.the Revdex.com. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 19, 2015/12/11) */
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
We have been unable to locate an account with your e-mail address that has any charges associated...

with it. To further review your case, we will need you to send us the e-mail address on the account in question, the first 6 and last 4 digits of the card on the account, and the date and exact amount of the last charge to the account. Please also attach a statement showing the last 4 digits of your card and the amount of the charge(s) in dispute.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.When we cancel the account in question you are given an email confirmation about the cancellation. This email will contain information about the cancellation and when the account will be cancelled. If you have received this email confirmation please forward a copy of the email so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have located and canceled  the account at end of service to prevent additional charges. We are unable to provide a refund, as Sling cannot validate or invalidate fraud claims. Contact your bank, and any individual with access to your card information immediately if fraud is suspected. To resolve this issue, we suggest taking the following steps: - Contact your bank immediately if you have not done so already - Provide your bank with a full description of the issue - If you do not have any major pending transactions that are valid, we recommend having your card cancelled immediately. At a minimum, request that all new purchase transactions be blocked on your card until further notice.  Please don't hesitate to respond with any questions you may have concerning your case.  Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: I cancelled my 7-day free trial on the 7th day via the SlingTV website.  I even received a confirmation email, inviting me back at anytime!  At this point I considered the case closed until I got my credit card statement.  The rep stated in his reply that the app was used after the 17th.  What he didn't say was, that was the same day I discovered my account had not been closed & I accessed the Sling service to confirm it was still on!  That being said, I disputed the charge with my credit card company and it has been resolved in my favor.  But I still feel this issue is worthy of a complaint because of the underhanded business practices used by this company. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for the PPV fight for $99.99. If you...

are amendable to this offer, please respond with your agreement and at that time the refund will be processed back onto the credit/debit card originally used for payment in 5-7 business days.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we would be willing to cancel your service immediately and issue...

you a full refund.   If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $37.79. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.
Sincerely,
[redacted] And [redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we only show two contacts for help to trouble shoot and that...

was on 12/5/2017 after your next month’s billing cycle has already started. We have looked into your streaming quality and are seeing below average streaming speeds which would cause your issues. We would be more than happy to help troubleshoot with you to diagnose your issue. If you would like for us to troubleshoot with you please contact us at [redacted]@sling.com. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize, however, we are unable to locate an account with the information you have provided. We would...

like the opportunity to assist you in any way we can. Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. After reviewing your account the free trial was cancelled online on August 20th and the account was reactivated with the...

$20.00 credit promotion and at that point your credit/debit card was billed.We can offer you a refund in the amount of $86.73. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling...

TV is a non-refundable prepaid service. As the account was not cancelled before the free trial ended we are unable to refund the disputed charges. We offer all our customers multiple ways to contact us by email, phone and chat about technical issues and to cancel the account if they do not want to continue service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we show that your account was canceled on 11/16/2017. You will...

continue to receive Sling TV service through your current service period, which ends on 12/11/2017.   We will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance.  Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to offer to expedite the shipping of the [redacted] Express and extend your...

renewal date for an additional 7 days. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com