Sling TV L.L.C.

Initial Business Response /* (1000, 18, 2015/11/12) */
Mr [redacted],
We have reviewed your case submitted to the Revdex.com and we apologize for any inconvenience that this has caused you.
We can offer you a credit of $5.00 towards your bill for the next 6 months for your trouble. If you are amenable to...

this offer, please respond to this e-mail or call our customer service line to have the credits applied to your account.
Please let us know if you have any further questions or comments.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
ref:_00DE0eknm._500E0QVnTA:ref
Initial Consumer Rebuttal /* (2000, 21, 2015/11/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account and the call we will be able to refund the disputed charges once the device...

has been returned. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. We do not create return shipping labels as we generally do not refund prepaid service and is shipped from our partner company. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you.The disputed charges of $108.00 for the extra packages ordered in error on the Walmart promotion have been refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please...

let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The email account I used was [redacted] please get back to me ASAP when found 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I checked my emails but unfortunately didn't receive a new gift card cord yet. Can you please check? Thanks in advance! Regards,[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes, I would like to have the refund debited back into my account... Thank you very much for the timely service, I am very grateful 
Sincerely,
[redacted]

Hello [redacted], After reviewing your account we have determined that we can offer you a prorated refund in the amount of $32.58 for services not used. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We understand that being able to watch your favorite team play is important to you. Sling TV is subjected...

to the same blackout rules as all pay-TV providers. Rules are controlled by the leagues, sports associations, and networks that purchase the rights to the distribution. Regional blackouts occur when a local/regional channel has exclusive rights to distribute an event in a specific area as explained in our Terms of Use. After reviewing your account, we will be unable to refund your disputed charges. We can confirm that your account has been cancelled on October 25, 2017 and you will be able to use your Sling TV service until November 6, 2017. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I could not get the contact info to cancel the 1 wk trial on time.  Only used the service once, for about 1 hour on the day I signed up for the free trial.  Logged back on a week later for the sole purpose of finding out how to cancel service.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have investigated this issue and we see that you signed up for the 7 day free trial with Sling Orange, Comedy Extra and Lifestyle...

Extra Service(s) on 4/29/17 at 11:17 PM EDT, and then canceled service on 5/7/17 at 4:23 PM EDT.   After 7 days the account automatically goes to the monthly subscription and you were charged for the monthly amount $29.99 on 5/6/17 at 11:17 PM EDT.  We can offer you $24.99 for the remainder of the month. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that your services renewed on 9/6/2017 at 4:22 PM EDT. Your account...

was canceled on 9/6/2017 at 7:04 PM EDT. As this was after your account renewed you will continue to receive services until 10/6/2017 at 4:22 PM EDT. Please be advised that Sling TV is a pay in advance, non-refundable service. Please review our Terms of Use here: https://www.sling.com/terms-of-useWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have located your duplicate account and it has been set to cancel at the end of...

your current cycle on 3/3/2018 to stop any future payments from being taken.   At this time, we will be unable to refund the charges on the account as there was an equipment order which has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.   For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.   Once you have sent the device back, please email [email protected] with the tracking number. Please let us know if you have any further questions or comments.     Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-7 business days. Please...

don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you a refund for one month which would be $59.98. If you are amenable to this offer, please...

respond to this e-mail with your acceptance.  Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any additional charges. Two charges totaling $39.98 will...

be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   In this complaint, you state that prior to signing up for Sling you checked on the website for the availability for local c[redacted]nels and the Sling website advised that the local c[redacted]nels in your area are FOX and NBC on demand. You further allege that after using Sling, you realized that Fox and NBC were not live and therefore proceeded to cancel the service. As stated on the website, Sling TV does not provide live local c[redacted]nels in all areas. If your area does not receive the live local feeds, Sling provides you with on demand content from these national networks. Your account has been successfully cancelled as of November 27, 2017. You will continue to receive Sling TV service until the end of your prepaid service period, which ends on February 26, 2018. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we would like to offer to cancel your Sling TV account immediately and refund you for 3 months of service in the amount of $96.27. This will be refunded back to the credit/debit card originaly charged. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records indicate the account was cancelled effective immediately and a full refund issued on 2/19/2018...

for $38.99. We would like to offer to refund an additional 7 months for a total of 8 months. If you are amendable to this offer, please respond with your agreement and at that time we will process the refunds. Please be advised the refund process will take two days due to the refund amount. Refunds are processed back onto the credit/debit card on file in 5-7 business days when issued. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], Thank You for responding to your recent Revdex.com complaint regarding your Sling TV Service.  Upon further review we do see that there was no connectivity since December.We will refund you an additional $124.95. If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com