Sling TV L.L.C.

Hello [redacted],  We received notice of your recent reply to the Revdex.com complaint regarding your Sling TV service.For your trouble, we can offer you a pro-rated refund for the portion of the period you were not using the service. $84.28. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied.   Regards,  Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we show that you signed up for the 7 day free trial. Per our terms of use which were agreed to...

when your account was created, you had until the end of the 7 day free trial to cancel your account without being charged. We show that you contacted us to cancel after the 7 day free trial ended and you were already billed. Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: this was a well known issue on your own [redacted] feed I did all of the troubleshooting steps and got nothing next morning it started working sling tv is in total denial of the service they give customers obviously you don't appreciate me as a customer I will take my money else where 
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. According to our records, the charges you disputed have already been refunded. Attached is a copy of your refund receipt for your reference. Please contact your bank with this information to determine why you have not received it in your account. Let us know if you have any other questions or concerns regarding this case. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution of the refunded $44.92 is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account,  we would like offer a refund of $59.82. Your next billing cycle on...

your account would be February 5, 2018 at 8:43 PM EST.  If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $58.83 will be refunded back to your...

credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have cancelled the account in question to avoid future charges. Unfortunately, we will be unable to refund any additional charges for the [redacted] package on this account as we have no record of a prior attempt...

to cancel the [redacted] package. If you have any such record or evidence, please email a response to [email protected] with it so we can reconsider your case. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We apologize for the misinformation you received regarding the re-shipment of your device. The [redacted] Streaming Stick was re-shipped on 9/22/2017, and was delivered  to the address we...

have on file on 9/26/2017. The tracking number for your shipment is [redacted] Your account is currently cancelled effective end of cycle for 11/9/2017. We trust this will resolve your issue. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not cause the overdraft on my account, Sling caused the overdraft on my account. I make $10 an hour, $30 is a lot of money to me; that is a weeks worth of gas for my vehicle to get to work.  It’s not that much money to a properous business like Sling. I am not asking for anything more than what is fair. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $54.73 . If you are amenable to this offer, please respond to your Revdex.com...

case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund for the most recent month, totaling $26.74. If you are amenable to this...

offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

unacceptable response and if it wasn't part of the free trial then why did it show as a trial at checkout? Also why didn't charge my card immediately if that was the case? Also when contacting a supervisor about this issue they hang up on me? When you goto checkout with that promo and add channels it says included in the trial and will not be charged until the trial is over. It even shows in the screenshot.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $19.99. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, the record indicates that we have refunded in full the $99.48 charge on March 2, 2018. The disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer full refund of $48.13 and one month of free service. Unfortunately at this time we can not offer a letter as we are offering a one time courtesy refund.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $24.99. If you are amenable to this offer, please respond to this...

e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we’d be happy to offer to cancel your account immediately with a...

full refund in the amount of $29.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.At this point your account has been set to cancel at the end of your current cycle on 5/8/2017 to stop any future payments...

from being taken. Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. The device that you received was absolutely free and is yours to keep. If you require an exchange for a defective unit, please contact [redacted] at support.[redacted].com. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
[redacted]