Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As we were not notified of the issue you were experiencing with logging into your account until after your account has already went to a month to month subscription we are unable to refund the disputed charges. It is our customer’s responsibility to make sure to cancel the account if they do not want to continue services, we have multiple ways to contact customer service if you are unable to cancel online. As we were not contacted until after the account was billed the charges are valid. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show multiple uses of service with no reported service issues. We are unable to...

refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we can cancel your account effective immediately and issue a full refund for $49.98.If you accept...

this offer please respond to this email and the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:They cancelled me and then reenstated me for services.  How do they have the right to cancel me and stop my service and then put it back on without my permission ro recharge my card. They are the ones creating the fraud and I stopped payment on my card.  I refuse to pay for services which I have not received or used.  They better get their records straight.  Ask them why they cancelled my service and then decided to put it back on without my authorization to use my credit card. That is fraud on their part 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We see you did the 3 month bundle offer with a [redacted] device. We would like to resolve your issue. We can issue you a refund once the [redacted]...

Premier Plus device is returned. For instructions on returning your equipment, please go to support.[redacted].com or you can also contact [redacted] customer service at [redacted] in regards to returning your [redacted] Premier Plus. If you accept this offer please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because: Customer service keeps giving the same response that they do not have that promotion listed under my account and that they can get me the new promotion but I have to cancel my account I already paid for and start a new pre-paid account, which essentially means I would now be paying for 2 months to get a lower valued ($29.99) promotion instead of the paying for 1 month to get the higher ($49.99) valued promotion. We just keep running in circles. I only have one Sling Account, and that's the one that I filed this complaint with. I signed up through the link in the 2 emails attached. Both emails say Come Back! Get a free [redacted] when you sign-up for a month of Sling. When I signed up, on the confirmation page, it stated that I would get a confirmation email when the Streaming Stick shipped, and to make sure my address on file was correct because  that's where it would ship. I did not have my address on file on my account, so I updated it immediately. I have paid for 1 month already, and now that it's come time for them to ship it and I've questioned where the confirmation email is, they keep saying I'm not signed up for that promotion. I want my money back and my account cancelled. I have been going back and forth with them since 12/21/2016.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records show your account was activated with a gift card on Sep 1st at 7:30 pm EST. The service has been...

active since that date with service ending on Oct 2nd. We show there was activity on account as of Sep 25th. If there is a ongoing technical issue we will be happy to help you with that. We are unable to refund the disputed charges as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. Because programming has been viewed on the account, we will be unable to refund any charges for the services on this account. If you do not recognize the charges, I would suggest checking with anyone in your household who...

might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As a one time courtesy we would like to offer the refund of $26.34, cancelling your account immediately. If you...

are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We are unable to locate an account with the information you have provided. We would...

like the opportunity to assist you in any way we can. We have sent you an email directly to work on locating the account in question.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as...

Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You did not trouble shoot this with me at all. Your team simply said its something that is not possible (when that is not the case). Also the only message left by you was during the middle of the work day. Clearly you wouldn't expect an employed person to trouble shoot a streaming TV service while at work.I want my account canceled with full refund because I was never delivered the expected service I paid for under the expected service level agreement. I also have never dealt with customer service as poor as this. Your team insisted I was wrong and are so inflexible. And overall, its terribly off-putting that you are fighting so hard to keep my payment. Especially when [redacted] has been very great in solving any customer service issues (technical and billing) as well as refunding me a couple times for service interruptions proactively. Thats right, they admitted that they made a mistake and refunded a month of service to ensure satisfaction without me ever needing to contact them.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the company quoted me a prof $5 a month and is now not honoring the price quoted, even though sling originally messed up at the recconnect(which took two phone calls) I was quoted $5 a month. I offered a counter offer to their one time $10 basically they said no tough stuff. I dont like their customer service, it is beyond awful and I would leave if my wife did not want to stay. Change my mind sling
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my streaming speed is 71Mbs download.. The speed is not the issue.. The issue is the your application is broken.. Your team has cancelled my subscription so even if I wanted to accept that offer I could not.. In addition, the service stopped working once I went to Chrome..I requested a refund for last month $56.00 and not to be billed again until your application is fixed..
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I need to see the refund posted before I can ship the device back.  Unfortunately, not one person I have spoken to at Sling during this ordeal has been accurate, truthful or forthcoming with information.  I simply can’t afford to ship the item and then not receive the refund.  I will happily ship the item back once I have the refund posts.
Sincerely,
[redacted]

Hello [redacted], We received your response from the recent Revdex.com complaint regarding your Sling TV service. Upon further review we can offer you $24.99. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you,
[redacted]

Hello, [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any additional charges. We would like to offer you...

a refund of the $42.78 charge. With your approval, the $42.78 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have researched the payment issue and have been unable to locate an account with the information provided. Can...

you please send us the first six and last four numbers of the credit/debit card that was charged? We will use this information to further research your case and locate an account. We hope to resolve this for you as soon as possible.Regards, [redacted]
[redacted] 
[redacted]