Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon reviewing your account, We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid...

service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: This response does nothing to resolve my complaint. Sling TV has a hard policy that all PPV purchases are non-refundable. While this may be the company's policy, it equates to terrible customer service and completely flies in the face of putting their customers first.As I said in my previous communication, I initially believed that my 5-year-old son had accidentally ordered the PPV event. However, after conducting online research, I found clear examples (ATTACHED) of other Sling TV customers who have complained about being charged for PPV events they did not order. In fact, one of the online complainants was charged for the same PPV boxing match that I was on nearly the same date that my account was charged. I've attached these complaints and would appreciate it if you would review them. Additionally, Sling TV says they require two-step authentication on their PPV purchases as if that is a reason to charge me for something I did not order. What I know, without a doubt, is that I did not order the PPV event that I was charged for. I have never ordered a PPV event from Sling and did not take part in any type of two-step authentication for the Sept. 12 PPV purchase. Again, I am open to the possibility that my 5-year-old son accidentally purchased this PPV event. However, I think that if that were the circumstance that Sling TV should be willing to refund my money. However, based on my online research (documents are attached) I have doubts that my son made the PPV order. Instead, I think I was charged erroneously by Sling for this PPV event. Either way, I believe I am entitled to a refund. Sling TV's policy regarding PPV events is ridiculous and it amounts to terrible customer service.
Sincerely,
[redacted]

Hello, [redacted]We apologize for the inconvenience that this has caused you. After further investigation, we did find a duplicate account that had billing on it at the same time you were billed for the prepay bundle that gave you the Roku device. With your approval, we would be happy to refund the extra charges totaling $77.03. Those charges would  be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have researched the phone number provided and show no call records. Is there a different phone number...

you called in on? If so please provide us with that phone number.We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. Our records indicate the account is currently being utilized. If you have any such record or evidence of a prior attempt to cancel, please respond to this Revdex.com complaint with it so we can reconsider your case. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],  The disputed charges will be refunded back to your Credit/Debit card and will appear on your statement in 5-7 business days. Please let us know if you accept this offer or have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello ** [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Thank you for providing the return shipping tracking number for your device. At this time your account has been cancelled immediately and $79.96 will be refunded back to your credit/debit card. This refund should appear on your statement in 5-7 business days.We are sad to see you go and hope you choose to use our services again in the future. To sign up again, simply log into your account at sling.com and renew your subscription.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because: How they presented local c[redacted]nel check web site is very deceptive. Why would they show on demand c[redacted]nel if it is not the local c[redacted]nel? Once you go on to the site where you can check availability of local c[redacted]nel, you have a reasonable expectation that the site will provide accurate information about the availability. When you are presented with Fox on demand on the local c[redacted]nel check site, why would a consumer believe it is not going to be a local live c[redacted]nel especially when that site was created and maintained by Sling TV to check live local c[redacted]nel? Also, Because of this misleading information, I demand the cancellation be effective immediately, and Sling TV refund my money back for the portion I've never used. Why would I sign up for a service that I don't need? Also, I signed up because of their deceptive, misleading information. This is not acceptable and I will find all other avenues to pursue this case if this is not resolved.
Sincerely,
[redacted]

Hello [redacted], We have notated the offer on your account. Please let us know if you would like us to apply the $1.50 refund on the account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
please refund $50 back to my credit card.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The money they took out on October 29, 2017 is good until November 28,2017. This is a prepaid service! If I canceled on the 29th of October how did I utilized the services already? Refund me my money and you can keep your services. I’m sick of the slow, buffering, service that y’all offer. This is my reason for canceling it. I don’t want Sling Tv. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The activity was logging on to see why it was not canceled.
Sincerely,
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the accounts tied to the charges and have cancelled both of them to avoid any future charges. A total of $139.94 will be refunded back to...

your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. We would also suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon reviewing your account, we can offer to cancel your account immediately with a full refund. If you are amenable to this...

offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:Thank you for your response.I would like a letter of apology with a summary of the ordeal I had with SlingTV.I would also like the promise/statement that SlingTV business practices have changed to fair business practices for its customers. So other customers do not have to go through anything like what I have gone through.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No, as previously stated, I reject this offer.  Sling TV lied about their 'free trial' and automatically billed my credit card, even though I've complained a number of times about wanting to cancel their service.  I received an email from them saying my trial had been cancelled, and yet I checked my credit statement a few days later only to find that I had been billed for an entire month. This is unacceptable and I expect a full refund.  Shame on you Sling TV.
Sincerely,
[redacted]

Hello [redacted],                                  �...⇄ />
received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $39.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I did not make these charges and I did not authorize these charges.  Therefore, I am not liable for these charges.  When the charges were caught, I contacted Sling immediately to cancel this account and refund the charges made to my debit card that was cloned.  This fraudulent charge caused the checking account that it was linked to have insufficient funds causing a domino effect of other problems.  I'm simply asking that the unauthorized charge of $58.83 be refunded.
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
After review of your account, we would like to offer you a full refund for $74.98. If you are amendable...

to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed back onto the credit/debit card in 5-7 business days.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]@sling.com
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We can offer you a pro-rated refund for 6 days of service you missed we'd be happy to offer $12.75.If you...

are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]