Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the offered refund minus the s&h in order to resolve this.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We will be unable to refund any charges for the services on this account as we have no...

record of an attempt to cancel it before 12/25/2107. Your account is set to fully cancel at the end of the current billing period on 12/30/2017. The service will remain available to use until this date.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we see it was cancel on January 25,2018 due to a charge...

back that was submitted by you bank for $159.35.  This charge of $159.35 was for the 3 Month Prepay Device Bundle with the [redacted] Player + Adapter Bundle.  Air TV support is available 6 a.m. - 10 p.m. MT 7 days a week at 1-866-974-1354     Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately, we will be unable to refund any charges on this account for the Device Bundle Offer. The [redacted] Streaming Stick...

along with the [redacted] Express both connect to the TV the same way via the HDMI port. Unfortunately we no longer offer the [redacted] Streaming Sticks. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we are indeed seeing that you had 2 accounts that were set up...

with 2 different email addresses. [redacted] was set up on 3/26/2017 and received a free Roku Express, which was delivered to your address. [redacted] was set up on 9/10/2017  and received a free Roku Streaming Stick which was also sent to the same address. We are seeing that both devices have been activated and are being used on your accounts. At this time we would be unable to issue a refund on either account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer to send you a Roku Premiere . Unfortunately Roku has stopped selling Roku 2 and Roku 3.   If you are amenable to this offer,...

please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $64.33. If you are amenable to this offer, please respond to this e-mail with...

your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we'd be happy to offer to cancel your account immediately...

with a full refund in the amount of $24.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Based on their response, I understand Sling will only move forward with the $15 refund after I respond with my agreement. Will you pass along that agreement to the business? 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing your account we can go ahead and refund the disputed charges of $105.09 back onto the credit/debit card. If you...

are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:You have yet to address the fact that your company provided the wrong telephone number for your customers to cancel. I can provide phone records as well as web history that proves I tried to cancel within just a few days of signing up. If that information doesn't give cause to refund my money then it only proves that your company is not just a horrible company but is also run by horrible people. I hope you prove me wrong and do the right thing. I am done wasting any more time writing back and forward. Please refund the money asap.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We understand that being able to watch your favorite team play is important to you. It's important to us,...

as well! Sling TV is subjected to the same blackout rules as all pay-TV providers, and after checking our schedule, the Northern [redacted] vs [redacted] game is subject to a blackout. We did not have the rights to broadcast this game in your area and we apologize for the inconvenience. Rules are controlled by the leagues, sports associations, and networks that purchase the rights to the distribution. We have applied a $5.00 credit towards your bill for your next billing cycle for the trouble. Thank you for choosing Sling TV! Sincerely, [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: There are know alternates to business ethics. You either promote good business or you done, there's know other way. Business ethics are rated as excellent, good, poor and very poor. That's why I immediately notify the Revdex.com for there assistance hoping they could influence you to promoting business ethics that are commendable, rather than escalate to home office, which is very timely process. I checked your website and you do offer the [redacted] voice streaming stick package, in addition it states that when I you sign up for 2 month paid subscription should receive a free [redacted] indoor TV antenna, I didn't get one. You stated this deal is over and done. You got paid, and the consequences on whether I received what I paid for are mine to absorb, because you got paid, what happens next you don't care about. You don't have business ethics period, get the money and bye customer.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to reach out to you directly through email or by phone to troubleshoot any issues that you...

may be having with your Sling TV service. If you are amenable to this solution, please let us know. If you would prefer phone assistance, we are available Sunday through Thursday, between 9 AM and 6 PM EDT, please let us know a good contact number and when would work best for you.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this,...

we can offer you a pro-rated refund of $18.66 for the portion of the period you were not using the service.  If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
How to I receive my money?
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $39.98. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in...

question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]