Sling TV L.L.C.

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have not been experiencing any issues with our website. As you stated you were unable to cancel online at Sling.com. We have email, chat and phone support to assist you with any issue you experience. As you have continued to utilize the service, we will not be able to provide you with a refund as Sling TV does not provide credits or refunds for partial or prepaid months after cancellation. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance. Please don't hesitate to contact us with any questions or concerns.  Regards,  [redacted]
[redacted] 
[redacted]

Hello, [redacted], We apologize for the inconvenience that this has caused you. At this point your account has been set to cancel at the end of your current cycle, May 27, and will stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to...

your card at this time as there was an equipment order on the account that has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com.If you have already returned the device back to Roku, please respond to this email with the tracking number or any other return information you may have. We hope to get this resolved for you as quickly as possible.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com[redacted]

Complaint: [redacted]
I am rejecting this response because: The canned response from the business is redundant and not helpful.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we show that you were charged for the service on 11/14/2017 and...

canceled on 11/16/2017. We show that you have continued utilizing the service and have connectivity on 11/20/2017. We will be unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service.   If you are amenable to this offer, please respond to your Revdex.com case with your acceptance. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account when you applied the ** Promotion you selected the Sling...

Orange for $19.99 this pushed your service out to October 10, 2018 to cover the credit of $210.00. After reviewing the call, you asked the phone agent to switch your subscription to the $25.00 Arabic Mosaic plan. Since your account has the current billing cycle until October 2018 you were set to be charged $25.00 for the 10 months. However, the $210.00 credit on your account was applied with a remaining balance of $52.63 which was charged. For your trouble, we can issue a refund for the $52.63 and adjust the billing cycle to reflect the $210.00 promotion to July 2018.       Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.  Upon reviewing your account, we show the [redacted] fight was ordered on 9/13/2017. Once the [redacted] fight is...

ordered it is non-refundable. We make our best efforts to try and prevent accidental orders by requiring a two-step verification. If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this process To prevent any unauthorized orders from happening, visit our website at [redacted] and view our articles on how to set up parental controls on your device. We appreciate your patience as we worked to resolve this for you. Feel free to let us know if you have any further questions or concerns. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11962251, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not asking how to prevent something that has already happened. I am asking you to refund the money because I did not order it. I did not have parental controls in place because I didn't need them. I have read multiple complaints of others having this same thing happen with your company. It seems to me that even though you make it a "three step process" it is still something a 3 year old can get around; since many others have had the same. That should tell you that something isn't working. I find it very greedy to hold on to $87 form a family when no adult int he home purchased it or viewed the event. A parent with a 3 year old shouldn't need parental controls because purchasing something accidentally shouldn't be this easy. And if a 3 year old agrees to "terms and conditions" it should be void. A 3 year old is a minor. No adult in our home agreed or consented to purchasing this event. This even has not been watched. I maintain my request for a refund. I simply will not resolve without a refund.
Sincerely,
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. According to our records, your account was set up on a 7-day trial on July 18,2017 on July 25, 2017 this account was charged $116.61 for the first month of service because we were not notified of your...

intention to cancel the free trial. Nevertheless,  we can offer you a refund $116.61. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

11/26/Hello [redacted], We apologize for the inconvenience that this has caused you.Unfortunately, we are unable to refund the charges.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we would like to offer you a refund of $19.99. If you are amenable to this...

offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: They would not give me my refund, this is all for show. This company gave me 30 min to response to a email. I'm a working class person. This company is a fraud, if I don't receive my money I will put a lawsuit against them!!
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund.For your trouble, we...

can offer you a pro-rated refund in the amount of $25.00. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this,...

we can offer you a pro-rated refund of $34.54 for the portion of the period you were not using the service. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize for the inconvenience but will not be able to resolve your issue and suggest you resolve the matter with your bank. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the disputed...

charges. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. Unfortunately, we are unable to refund the charges for the $89.00 Apple TV on the account to your card at this time as there was an equipment order on the account which is en route to your address. If you...

require an exchange for a defective unit, please contact apple directly at support.apple.com/apple-tv. The Apple TV is the most up-to-date version of the device, and is normally $149.00, but the device is only $89.00 for Sling TV customers who prepay for the service.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We would like to apologize for any inconvenience you may have experienced with us, we will identify the call and take appropriate action with the agent.Sling TV offers several different programming including domestic and international that can include different promotions for specific packages. The Offer that you signed up for was charged up front due to the offer being you get a Free Roku Streaming Stick when you prepay 12 months of the Hindi service. We also have promotions for the domestic programming as well, where if you prepay a certain amount of months you receive the promotional device as well. There is also the option for Sling Monthly where the account is billed month to month without a promotion.  Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $39.98 will be refunded back to your credit/debit...

card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com