Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because: I called your company to cancel - They said my account was cancelled. Please kindly explain to me what evidence I am suppose to provide??. Your customer service representative who works for your company ensured me a refund. I couldn't even log into my Sling TV account after I thought my service was cancelled  - your customer service rep said she saw NO activity. The ethics of your company are twisted and the fact that you don't even support what YOUR employees say to your customers is sad. Also, no one from your company ever responded to my emails - it took me reaching out to the Revdex.com to even get a response from you.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Your account is currently expired and we have processed the refund for $21.52 for the 1 Month Prepay Device Bundle due to the...

device being returned. Please confirm if there is anything further we can help you with. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Unfortunately, we...

will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
HOWEVER,  I THINK Revdex.com SHOULD CONTINUE TO INVESTIGATE THE DECEPTIVE ADVERTISING.
Sincerely,
[redacted]

Hello [redacted],   On February 28, 2018, we received your correspondence, dated February 25, 2018, filed with the Revdex.com.   In your complaint, you stated that the clarity with the DVR service was not as expected. You stated that you contacted us regarding this early in the month and were...

told this would be resolved. You requested a full refund in the amount of $55.00.   We have escalated the issue to our technical team and they are currently researching this issue. We do not have a time frame for the resolution.   We understand how frustrating technical issues can be, especially ones that do not get resolved quickly. As the services have been utilized as recently as February 23, 2018 we will be unable to offer a full refund. We would be happy to offer you are refund in the amount of $5.00 for the DVR service.   If you are amenable to this resolution, please respond to this email to have the offer applied to your account.   Regards, Sling TV Customer Escalations [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in question....

Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]

Hello [redacted],Thank you for the update and your cooperation.You can contact Roku support at ###-###-#### for the address to ship back the device. Please let us know once you have the tracking number.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com###-###-####

Hello Ms. [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have been unable to locate your active Sling TV account with the information provided....

Please provide us with the email address of the account in question. Once we have received this information, we will be able to review your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We would like to resolve these technical issues and have sent you a direct email in order to do more...

trouble shooting.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], After a review of your account, we can offer you $21.39, a full refund and cancel your account immediately.  If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, [redacted],We apologize for the inconvenience that this has caused you. And we definitely do apologize for the miscommunication, as far as having to add Sling Orange in order to keep Sling Blue.We have issued three refunds totaling $59.97 for the three months of Sling Orange billed on your...

account in error. These refunds will appear back onto your credit/debit card on file within 5-7 business days.Also, we have already applied a $5.00 per invoice credit towards your Sling Blue bill for the next six invoices. This will appear as the original price of Sling Blue of $19.99.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Your account is currently cancelled effective end of cycle, you will continue to receive services until 07/14/2017. Upon...

cancellation we send out a confirmation email. Please provide us with that email so we may look into your case and issue a refund if applicable. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this,...

we can offer you a pro-rated refund for $33.31 for the portion of the period you were not using the service. If you respond with your agreement, the account will be cancelled effective immediately and the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. The account connected to this email does not have any charge for a Pay Per View event do you have a email address...

for a second account? Please provide us with any email addresses you may have used and the date of the PPV charge so we may find the account to assist you further.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we show it was started on a 7 day trial on 12/31/2017 at 10:18...

PM EST. On 1/7/2018 the service renewed for the monthly subscription. We have no record of any attempt to cancel prior to 1/9/2018 and the service shows as being used after the cancellation. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We have confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello Buster, We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We were able to reach an agreeable solution when this issue was escalated to us last night.  We offered you $25 credit immediately...

and canceled the account and you agreed to keep the [redacted] device.We have issued the credit to your account and if you are agreeable to this offer please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon researching your account we do see that the account was originally set up on 08-27-2017 with...

a 7 day free trial. We offer customer free trial to test out our services and to see what channels will be available in their area. Currently, we have locals available in certain markets, when looking up your zip code [redacted] is currently unavailable in your area. To find what channels are available in your area we offer our customers information at help.sling.com. Unfortunately we are unable to refund the disputed charges as Sling TV is a prepaid non-refundable service.   Please don't hesitate to contact us with any questions or concerns.   Regards,   [redacted]
[redacted]
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you.  You are still eligible for the offer you are requesting and we would be more than happy to set you up on a three month pre-pay with a Roku stick and a prorated refund . If you do not want this offer we will leave the account in the canceled state it is in now. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

[redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We offer a Full refund of $63.57 but it requires the return of the [redacted] that has been shipped ...

by either refuse delivery or shipped back. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please reply directly to this email with the tracking number. Please let us know if you have any further questions or comments.. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We understand the agitation you are experiencing with this matter. We offer a refund of $24.99. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com