Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Currently you are on our 1 Month Prepay Device Bundle promotion for the Free [redacted] device. Unfortunately we do not show any record of...

a 1 Week Free Trial on the account. You cannot have two promotions at once on the account.Is there another account you are referring to other than the one we have found?Your device was Delivered at the Front Door/Porch on December 29th. Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. If you require an exchange for a defective unit, please contact [redacted] at [redacted].Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We have been able to find and resolve your payment issue to avoid any future charges.   We have cancelled the account tied to the email account that you provided us. However, as Sling cannot validate or invalidate fraud claims, we are unable to provide a refund.  Feel free to let us know if you have any further questions or concerns.Regards,Sling TV Customer [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we would like to offer you the full refund for $79.36. If you agree to this offer we will process the...

refund at that time and cancel the account effective immediately. Refunds are processed back onto the original credit/debit card used for payment in 5-7 business days. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help!
Sincerely,
[redacted]

We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.Your account was set up on a month to month subscription. Currently this offer is still available on sling.com .Toget this offer we can cancel your...

account and offer you a prorated refund for the remainingdays of your billing cycle. This will allow you set up your account on sling.com to get this offer Please don't hesitate to contact us with any questions or concerns.Regards,Sling TV Customer Escalations[redacted]www.sling.com

Hello [redacted], After reviewing your account we would like to offer you a refund in the amount of $56.16. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not recieve my full free two monthsNov 1, 2016Trial period for Two-month-promo-paid + Extras22840526/collected
Sincerely,
[redacted]

Hello [redacted] [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing the account under [redacted], we show the account was started with the 7 day free trial on 1/1/2018. On 1/8/2018, it renewed for the monthly service. The account was not cancelled until 1/16/2018. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it during the free trial. If you have any such record or evidence, please respond to your Revdex.com case with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The funds you are requesting to be refunded have already been disputed with your bank therefore we are not be able to issue you a refund. The promotion in question is still available but you will need to have compatible devices for our app to work. We have this listed at sling.com/devices. If you would like to get a device from us we would be happy to set you up with one of our offers but you cannot combine a programming offer and device offer. We do apologize this has taken your time but we will not be able to compensate you $500.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $62.52 and cancel...

your account immediately.  If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   The screenshots that you sent us clearly show that you will receive Fox On Demand and NBC On...

Demand. This means that you will only receive on demand programming on these c[redacted]nels. As stated on the page How do local c[redacted]nels work on Sling TV “If the live local feed is not available where you are streaming, it is possible you will receive a national feed or on demand content.”   Your account has been successfully cancelled as of 11/27/2017. You will continue to receive Sling TV service through your current service period, which ends on 2/26/2018.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.According to our records, your account was set up on a 7 day free trial on January 16, 2018 and on January...

23, 2018 this account was charged $44.98 for the first month of service because we had not been notified of your intention to cancel the free trial. However, as a one time courtesy we would like to offer you a refund in the amount of $44.98. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will accept the refund. Thank you 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have no record of a prior attempt to cancel this account. If you have any such record or evidence,...

please respond to this e-mail with it so we can consider a refund.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], At this time we can only offer a prorated refund to your account as Sling TV is a prepaid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this account we would like to offer you a refund in the amount of $54.73. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have cancelled the account in question to avoid future charges.We have reviewed your account,...

we are only finding two interactions with our phone agents. One call on Oct 13th where the agent assisted you in a service change, and once on Oct 24th after you had been charged for the services. We are finding no other contacts if you have any other phone numbers that you may have contacted Sling TV via. Please provide those numbers for further investigation. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.  Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer to cancel your account immediately with a full refund in the amount of $59.98. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we show that you sent us an email on 5/26/2017 to cancel your...

account. We responded to your email 5/27/2017 asking you to verify your account for security purposes. The email address that was on your cancellation request does not match any email address in our system. As we did not receive a response from you with account verification, we were unable to cancel your account.   As we were able to locate your prior attempt to cancel the account, we would be happy to offer a refund for the remainder of the charges. The total amount of the refund would be $79.96. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]