Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account we do see on 04/13/2018 the account was set up with a 7 day free trial; on...

04/14/2018 the free trial was cancelled. On the same day the account was reactivated on a month to month subscription and continued to be billed till cancelled completely on 02/14/2018. What we can go ahead and do is refund the rest of the disputed charges totaling $179.91, not including the refund we processed on 02/14/2018.  If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize, however, we are unable to locate an account with the information you have provided. We...

would like the opportunity to assist you in any way we can. Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We do apologize but after further review of the account, unfortunately your area is not eligible to receive the specific local channel. We can...

issue you a refund once the [redacted] device is returned.For instructions on returning your equipment, please go to support.[redacted].com or you can also contact [redacted] customer service at [redacted] in regards to returning your [redacted].If you accept this offer please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I cancelled prior to the seven day trial period. We agreed to have the 7 day trial and if I was Unsatisfied with services I could quit. I was unsatisfied and now you aren’t holding up your side of the agreement. This sounds like a scam to me. Get people to sign up and take there money regardless of what happens. That’s what this is.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We apologies the confusion with the e-mail address and the issues it has caused. For your trouble, we can offer to cancel your account immediately and offer you the month of July refunded. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We will be unable to refund any additional charges for the services on this account as we have your canceling of the account after the charge. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.We are sorry to hear your internet speed is not fast enough for our services. You stated that this is not clear on our website, we do outline this in our terms of use at sling.com/terms-of-use  section 8 paragraph c. it states that internet speed is your sole responsibility.   Please let us know if you have any further questions or comments. Sincerely, Sling TV Customer Escalations [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is cancel the account immediately and refund the...

disputed charges of $64.78. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello, [redacted],We apologize for the inconvenience that this has caused you. After reviewing your account we have set it to cancel at the end of the prepaid billing cycle to avoid any additional charges to your card. You will be able to continue to use the services until July 26, at which...

point your account will be fully cancelled.Unfortunately, we are unable to replace the offer and refund the charge on your account to your card at this time, as our coupon offers cannot be exchanged for other offers. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We have been able to find and resolve your payment issue. We identified an account set up under a different e-mail address and have cancelled the account to avoid any future charges. Unfortunately, we will be unable to refund any charges for the services on this account. If you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account which we have identified and cancelled to avoid any additional charges. We would like to offer you a refund of $24.99 for each charge in September, October, and November. Should you accept, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we would like to offer to cancel your account immediately with a full...

refund. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Sling TV is subjected to the same blackout rules as all pay-TV providers. Rules are controlled by the...

leagues, sports associations, and networks that purchase the rights to the distribution. Regional blackouts occur when a local/regional channel has exclusive rights to distribute an event in a specific area.For updates on what other games are playing on Sling TV, we encourage you to check out our blog at whatson.sling.com/sports.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
but I would still like to know what happened to my gift card

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have investigated the issue and found that $399.84 for 16 months of service billed to you has been refunded as of 7/2/17....

  These charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.If you accept this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account was set up on January 6, 2018 with a promotion for a free [redacted] TV Stick prepay...

bundle and not a 7-day free trial.  That promotion required you to prepay for the first two months of Sling TV.  We have sent a Promotional code for the [redacted] TV Stick to your email address.Based upon the issuing you the promotional code for your free [redacted] TV Stick, we will be unable to issue a refund.  Your account has been canceled as of January 8, 2018.  You can continue using your Sling TV service for the remainder of your prepaid two months of service until March 6, 2018.Sincerely,Sling TV Customer [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We'd be happy to offer a full refund in the amount of $99.99. If you are amenable to this offer, please...

respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $20.00. If you are amenable to this offer, please respond to your...

Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the full...

amount of $42.14. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:I tried to get into the account and it wouldnt let me its not my fault you did not do your job 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing the account we will be unable to refund the charges since on October 22, 2017 the two month...

prepay device bundle promotion was selected at sling.com.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]