Sling TV L.L.C.

Hello [redacted] ,    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We do apologize if there was any misinformation about being able to use gift cards to buy the [redacted]...

[redacted] fight. Gift cards cannot be used to purchase PPV events. Gift cards are non-refundable we would not be able to refund your gift card. The gift card can be used to change or extend your service.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $53.98. If you are...

amendable to this offer please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed. Refunds are processed back onto the credit/debit card in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your reply to Revdex.com complaint regarding your Sling TV service. We did received several reports that there was an issue with 10-100 on some devices. We want to assure you that our team has now resolved the issue.   We apologize for the inconvenience this may have caused you and we would like the opportunity to assist you in any way we can. The issue you were experiencing was a known issue. For your convenience, we also have troubleshooting steps available online at help.sling.com. Sling TV provides Customer Support and Technical Support on Facebook and Twitter, as well.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Escalations   [redacted]
 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Our records indicate that your account was used for a portion of the period for which you...

have requested a refund. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.     Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Complaint: [redacted]
I am rejecting this response because: I did NOT authorized the account to be re-instated.  Your company did that ILLEGALLY and WITHOUT MY AUTHORIZATION.  I cancelled my services before January 12, 2017 and NEVER asked for the service to be re-instated nor did I use your services. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:The trial started on August 10, 2017 and was supposed to end on August 17, 2017.  The card ended in 4833.  Your terms and conditions says that I can cancel online.  I do not need to call in and be on the phone for 20 -30 minutes to cancel when your details says that I can cancel online.  So far, I have convinced 3 people not to sign with Sling TV.  Since I posted on your website, I have had several of your current customers inbox me to find out what happened.  Since they have talked to me, they are considering cancelling as well. One unsatisfied customer is costing our customers. Your customer service is very lacking and your reception is not great. 
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we show no evidence of fraudulent activity concerning the...

PPV fight that was ordered on 10/31/2017. Once the PPV fight has been ordered, it is non-refundable.   We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the account. If someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge.    We'd be happy to help walk you through this process. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.   If you are amenable to this offer, please respond to your Revdex.com case with your acceptance.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted] 
[redacted]

Hello, [redacted]We apologize for the inconvenience that this has caused you. We have researched the payment issue and need more information. Can you please send us a copy of your Credit/Debit card statement showing the charges totaling $90.00 in dispute, along with the first six and last...

four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary. We know that it's frustrating to see charges on your bill that you were certain you did not make. We hope to resolve this for you as soon as possible. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. Two charges of $39.99 each, for a total of $79.98,...

will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we found a record where you attempted to cancel your account on June 27th, 2017.We can offer you a...

refund in the amount of $24.99 for the month of July. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. Our records are showing a refund was issued on 11/17/2016. The disputed charges are being refunded back to your Credit/Debit card and should appear on your...

statement in 5-7 business days. Please let us know if you accept this or have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer to cancel your account immediately and provide you the refund of $42.28. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. Though we do show that the services on the app were...

viewed as recently as January 25, we would like to offer you a prorated refund for the remaining portion of the billing period, a total of 24 days. With your approval, the prorated refund will go back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Final Consumer Response /* (2000, 10, 2016/01/04) */
The company just refunded all of my money. Sling TV has been a terrible company to deal with. Thank you so much for your assistance. I greatly appreciate it.

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we show the PPV fights were ordered on 12/30/2017. Once a PPV...

fight has been ordered, it is non-refundable. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the account. If someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com for step by step instructions.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we can cancel your account effective immediately and issue a full refund for November for...

$39.98Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it.If you agree with the offer please respond to this email and the refund will be processed and account cancelled immediately at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we are seeing that your husbands account was started on...

5/9/2017 and was connected with numinous devices. The last connectivity on his account was on 6/4/2017. We would be willing to give you 7 refunds of $19.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have sent you an email from [redacted] requesting additional personal...

information as we are unable to locate your account. Once you have provided the additional information, please respond to your Revdex.com case so that we can continue to resolve your issue.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have reviewed your case and we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It's frustrating that this disputed amount ($78.87) was incorrectly taken out of my account in the first place.  Hours of my time spent in trying to get that refunded, nearly two months that money has NOT been in my account, and a generic message of offering me the $78.98 which is all I wanted in the first place.  SlingTV's customer service is abysmal.
Sincerely,
[redacted]