Sling TV L.L.C.

Hello Mr [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We believe we have found the account you are referencing, can you please provide the email on the account...

for verification? The account details support your statement of using the service for the 7 days of the trial and contacting us for a refund of services after you were charged. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of nine months...

of charges of $21.89 each, for a total of $197.01. With your approval, those charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will accept the refund of $19.99.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed your account and the error numbers you are describing and we will not be...

able to refund or credit any charges to this account. Your Sling TV account is still active and actively being used on several devices as of 2/22/18 at 1:46 PM EST. The error numbers you provided are log in errors, usually meaning there was an incorrect email/password combination entered. The password was reset for you on 2/21/2018. To enjoy your Sling TV services, we recommend having a stable high-speed internet connection and avoiding using VPNs. For additional technical assistance, visit help.sling.com or reach out to us directly by visiting our contact us page to speak with a live agent by phone or chat.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted] We apologize for the inconvenience that this has caused you. What is the correct package you want? Regards, Sling TV Customer Service 1-888-893-9069 [email protected] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund of $54.98 cancelling your account...

immediately. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reviewed your account, and have no record of the 7 Days Free Trial period on your account. We only show the 2 Month Prepay Device Bundle Offer for the Free [redacted] device. As there cannot be two promotions at once on the account. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please contact [redacted] customer support at [redacted] and request a RMA.Once you have sent the device back, please email us with the return tracking number at [redacted]. Once received the refund will be processed at that time and the account will be cancelled effective immediately. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. At this point your account has been set to cancel at the end of your current cycle on March 31 to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to...

your card at this time as there was an equipment order on the account which is either en route to, or has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to [redacted] or contact [redacted] support at [redacted].Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: [redacted]. I'm only rejecting it due to the fact that it's only been one hour. I will give it a few days to see if it continues to work. Because, it already is not working on data (which is faster than my wifi). But yes, as of now, it is working via wifi. I would love to be explained as to why it does not work on my data connection, which is 4x the required Mbps to stream your high speed service.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence, please provide the cancellation email so we can reconsider your case.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
However, our records indicate that you were already refunded a total of $102.27 for 3 months service on 11/22/15. At this...

time, we cannot offer you any additional refund.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer a prorated refund of $54.55 upon the return of the [redacted] that was included when you signed up. This prorated refund is from the last time you used the service on 10/21/2017 through the end of the current billing period on 12/13/2017.The [redacted] will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements.You can also send the device directly to [redacted] by sending to the following:[redacted]
[redacted]
[redacted]
[redacted]If you are amenable to this offer, please respond to your Revdex.com case with your acceptance and the tracking number for the return to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account under a different e-mail which we have identified and cancelled to avoid any additional charges. The disputed charges we can refund...

back to your Credit/Debit card are $21.19 because this is  the only charge we have taken. If you agree to this please respond with your acceptance. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you $43.78. If you accept to this offer, please respond to this e-mail with your acceptance, or call our customer...

service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed your complaint and the webpage you mentioned. The webpage provide some basic...

details on both the AirTV Player and the AirTV device. These are two separate devices and the webpage provides a link directly to AirTV’s website which offers more details on each device. The webpage is separated between the devices by some disclosures and the AirTV device section has a link to AirTV’s website with more specific details on that device. We apologize if this caused any confusion and have passed on feedback to our website design team to try to make this difference clearer in the future. Sling TV’s hours operation are 8am-1am EST every day. You can visit our contact page on help.sling.com to get the exact phone number during these hours.   We show that when the 3 month prepay device bundle was ordered, there was an incorrect device sent but this was corrected and you did receive the AirTV Player originally requested. For this, we'd be happy to offer to compensate the cost of the return shipping. If you are amenable to this offer, please respond to your Revdex.com case with a copy of the return shipping receipt or send it directly to [email protected] and we will reimburse you for this cost.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Complaint: [redacted]
I am rejecting this response because:My ROKU device is still connected and using sling account. The IP address & device ID which was provided to me could have been pulled recently from my connection after I asked for that information. I have seen similar complaints online where sling charges it customer without the customer ordering the PPV. The information provided still does not provide full evidence that on 12/02/2017 it was my account and device that has ordered the PPV. I am looking for the log information from your system for that particular day along with my IP address and device ID. I am still not able to understand your 2 step authentication process. The standard 2 step authentication includes taking customer approval before ordering anything from their account either by sending email / text or calling. It does not even ask for customers approval before taking any order. If the credit card information is there do you just go ahead and order the PPV without taking the consent from the customer. Also your system does not even provide the option of deleting the credit card details after something is purchased from the account. So it is a way of trapping the customers to keep their financial information on the account and then charging them with the amount without their consent.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund of $50.54 and cancel your account immediately....

If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 17, 2015/12/11) */
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer you a $5 credit towards your bill for the...

next 3 months. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
ref:_00DE0eknm._500E0QXJPe:ref

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, our records indicate the account was cancelled effective immediately on...

1/21/2018 and 4 months of refunds were processed on 1/24/2018 for a total of $79.96. These refunds were processed for the months of September to December. These refunds will be processed back onto the credit/debit card on file in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]. I called [redacted] for Internet and SLING was pitched by that operator When my internet could not be installed and we had no internet to watch SLING I didn't think anything about it that was 10 months ago and I have been charged $21.95 a month since and have never even logged on so NO I DONT THINK $21.89 will cover and they put credit on a card I no longer have.