Sling TV L.L.C.

On Feb 3rd 2016 I accepted the business response to this complaint. On Feb 18th I called customer service, as was one of the options in the business response, since I have not received my refund. I was told that they only do partial refunds not full. It has been over 2 weeks and I want the refund immediately. Please charge back to the visa.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we can offer to refund you in full the $21.07 and process the cancellation on the account effective...

immediately. Refunds are processed back onto the credit/debit card originally used for payment and takes 5-7 business days.If you accept this offer, please respond with your agreement and the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After review of your account, we would like to offer you a full refund for $44.92 and process the cancellation on the account...

effective immediately. If you agree to this offer, please respond with your agreement and the refund will be processed and the account cancelled effective immediately at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, your account was cancelled effective immediately on 12/17/2016 with a full refund issued for...

$24.99. Please respond to this email confirming if your issue has been resolved or not.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.you have sent us a copy of your Credit/Debit card statement showing the charges in dispute. We are still having issue finding the account. Please respond with   if a joint account please include the names on both cards, along with the first six and last 4 numbers of the cards in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary.Please don't hesitate to contact us with any questions or concerns. Regards,

Hello [redacted],We apologize for the inconvenience this has caused you.You contacted Sling TV to inquire about a charge on your account on July 3, 2017 at 12:14 p.m. EDT and the account in question was cancelled at that time to avoid a future charges. Prior to you contacting Sling TV on July 3, 2017 at 9:57 a.m. EDT a payment was charged.  Your statement may reflect a later time but the actual payment time was prior to your call to us.   You stated that you did not authorize the payments to Sling TV.  Sling TV cannot validate or invalidate fraud claims, we are unable to provide a refund.    If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.We appreciate your patience as we worked to resolve this for you. Feel free to let us know if you have any further questions or concerns.Sincerely,Sling TV Customer [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We are finding no records of attempts to cancel. Please accept our apologies for any inconvenience this may have caused. For your trouble, we can offer you $19.99. If you are amenable to...

this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the disputed...

charges. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The account was cancelled on 10/3/2017 effective for the end of the billing cycle 11/3/2017. There are several ways...

to cancel besides email, you can contact our customer support team by phone number and chat as well if you are unable to cancel on the website. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this, we can offer you a full refund for the month of October for $53.10 for the portion of the period you were not using the service. If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be issued at that time. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I do not find that this resolution is satisfactory to me however after many months I feel this is the best solution they will offer.  I would like to thank the Revdex.com for the amazing job and community service they do thank you
Sincerely,
[redacted]

even if so. You could refund the 3 months that I never used and the item is still in its package to returned and refunded.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have been able to find and resolve your payment issue. After reviewing the account, we can cancel your account effective...

immediately with a full refund of $27.05 for December. If you accept this offer, please respond to this email and the account will be cancelled and refunded at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because: First of all stop playing these BS games with me how many times you want to do the testing since January 11 2017 back and forth thru emails what ever you are telling me to do it I am doing whether to put the debug mode on in my sling tv app or to uninstall and reinstall the app I am doing it.If you see your system couple of times you disconnected my account and created a new account. I am really feed up of all your BS games so please stop playing these BS games and get me the 9X [redacted] and refund me the money from the time I took this hindi punjabi channel.
Sincerely,
[redacted]

Hello, [redacted], We apologize for the inconvenience that this has caused you. We have researched the payment issue and need more information. Can you please send us a copy of your Credit/Debit card statement showing the charges that appeared on the 8th of each month since December...

in dispute, along with the first six and last four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary. We hope to resolve this for you as soon as possible. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $26.81 will be refunded back to your credit/debit card...

and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer to cancel your account immediately with a refund in the amount of $74.97 for May, June and July. If you are amenable...

to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $85.46. If you are...

amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],   The refund has been issued and should appear on your statement in 5-7 business days.   Please let us know if you have any further questions or comments.   Regards,   Sling TV Customer Service [redacted]
[redacted] www.sling.com    ...

--------------- Original Message --------------- From: [redacted] [[redacted]] Sent: 2/2/2016 10:58 PM To: [redacted] Subject: Re: Revdex.com Case # [redacted]   I do accept   Sent from Outlook Mobile         On Tue, Feb 2, 2016 at 12:10 PM -0800[redacted] wrote:                     Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.   For your trouble, we can offer you a full refund of $74.97. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Service [redacted]
[redacted] www.sling.com ref:_00DE0eknm._500612lC0x:ref

Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.   Our records indicate that you were partially refunded $7.87 on 1/26/16. For your trouble, we can offer you the remainder of...

your $19.99 purchase refunded as well, which would be $12.12. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Service [redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have located the credit of $9.67. We can issue a refund for this credit. If you are amenable to this offer, please respond to this...

e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com