Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Currently, your account has been set to cancel at the end of your current cycle on 10/8/2017 to stop...

any future payments from being taken.We are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. If you require an exchange for a defective unit, please contact [redacted].Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, we will not be able to refund your request. Our records are showing that the $80 charge in reference...

has already been disputed with your financial institute. We apologize that you have had to spend your time on this issue but we will not be able to compensate you $500.We have several device offers that we can set you up with please visit sling.com and scroll to the bottom of the page and check out the "Get Deals" section and let us know if you are interested in any.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  i have never had sling tv and I am the only person that has my card. My bank informed me to contact you for refund of charges. Sling tv is very unprofessional and stealing people's money!!! I will get my lawyer involved

Complaint: [redacted]
I am rejecting this response because:it's absolutely ridiculous.  You can fraudulently take people's money, but can't rightfully refund it.  I'll never be doing business with this company nor will anyone I can ever tell about this incident.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we'd be happy to offer to cancel your account immediately...

with a full refund in the amount of $79.98. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this,...

we can offer you a pro-rated refund of $67.18 for the portion of the period you were not using the service.  If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please refund the service fee. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept their offer of a 59.99 refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you.Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Complaint: [redacted]
I am rejecting this response because:Although Sling may not have a record of my cancellation & refund request, I have attached copies of my emails with them showing that I did, in fact, request cancellation and a refund twice.  The first email request was made on Dec 1st  and the second was made on Dec 4th (both of which they replied to but ignored the refund request).  The first message references the Vikings/Cowboy game that was on Thursday night football on Dec 1st, which I was unable to watch with Sling on NFL Network as advertised and the main reason I subscribed to the service. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After review of your account, we show you were refunded $53.00 on 07/13/2017 for the Air TV Device that was...

returned. Unfortunately we are unable to refund the charges for the services to your credit/debit card as Sling TV is a non-refundable pre-paid service. You will continue to receive services until the end of your billing cycle for 10/03/2017.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:That is all I wanted from the start.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in...

question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon review of your account, we would like to offer a refund one month of service totaling $39.99. If you...

are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $43.38 will be refunded back to your credit/debit card...

and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],We apologize for the inconvenience that this has caused you. We have cancelled your account at the end of cycle to avoid any future charges.Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on...

the account which was delivered to your address. The equipment cannot be returned. Please let us know if you have any further questions or comments.Regards,Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $50.00. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have been unable to locate your active Sling TV account with the information...

provided. Please provide us with the email address of the account in question. Once we have received this information, we will be able to review your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Once the Sling Blue Beta subscription is canceled it can not be added to the account again because it is a grandfathered service....

 We can add the Sling Blue Service back on for you at $24.99 per month.  We appreciate that you have been a long time customer and can offer you the DVR service for no charge and a $5 per month customer retention credit for the next 3 months. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com