Sling TV L.L.C.

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we would like to offer a refund in the amount of $59.99 for the PPV fight that was ordered on 12/19/2017. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello, [redacted], We apologize for the inconvenience that this has caused you. We have cancelled the account in question to avoid future charges. We saw that you emailed Sling TV back on February 10 requesting to cancel the service, and we did not hear back from you regarding a...

request for account verification. If you would like, we can definitely refund the two $21.19 charges that were billed since that date. Please respond to this email with regard to that refund.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted] 
[redacted]

Hello, *, We at Sling TV defintely apologize for the inconvenience and confusion regarding both the Sling TV gift card you purchased and the one-month prepay bundle that comes with the Roku Express device (previously, this bundle came with the Roku Streaming Stick). Per our website [redacted], the gift card and the one-month prepay bundle cannot be combined, and we apologize if you were informed that could be the case. If you would like, we can place an order for the one month prepay today, if you would like to use a valid credit or debit card. Unfortunately, we are unable to use the prepaid card you mentioned you had prior to purchasing the Sling TV gift card. After the prepay bundle period is over, you can use the Sling TV gift card you purchased on the account for the next month's billing.Please let us know if you have any further questions or comments.Regards,Sling TV Customer Escalations[redacted]www.sling.com1-888-291-5217

(The consumer indicated he/she DID NOT accept the response from the business.)
There is nothing new in this response....they are not willing to refund nor willing to introduce any checks or balances.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as...

Sling TV is a non-refundable prepaid service. We are however able to offer a [redacted] express to correct this issue. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Currently, your account has been set to cancel at the end of your current cycle on 10/5/2017 to stop any future payments from...

being taken.Unfortunately we do not provide return shipping labels for equipment returns. Please contact [redacted] customer support at [redacted] and request for an RMA. Once the device is returned, please provide us with the return tracking number. Once received the account will be cancelled effective immediately and the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records are showing that the payment did not process. And that the past due payment has stopped and the account currently...

cancelled. Please let us know what your records are showing so this issue can be resolved.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we show your currently subscribed to the Sling Blue service, with the Lifestyle Extra package and 4...

Extras Deal. Unfortunately the [redacted] channel, [redacted] XD, and [redacted] are not included in these packages. But are included in the Sling Orange service. If you would like us to change your programming, please let us know and we can assist you with doing so. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing this account we did not find any proof that the service was cancelled before the...

renewal.As a one time courtesy we would like to issue a prorated refund in the amount of $37.48. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After a review of your account, we can offer you a full refund in the amount of  $24.99 and cancel your account immediately....

 If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we'd be happy to offer to cancel your account immediately with a...

full refund in the amount of $37.09. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns.  Regards,  [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The only reason I even had their TV streaming service is to watch my college team play on Saturdays. I missed the first half of the rivalry game of the year and I don't like that their customer service ignored my [redacted] private message which they have not responded to it yet it's been 3 days!!! Not to worry I have cancelled my service with Sling TV so I guess they can keep their $1.50 and their horrible customer service! 
Sincerely,
[redacted]

Hello [redacted] [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $13.87 which is the difference from the refund that was issued on 1/2/2017 for $34.26. We can...

also apply a $10.00 credit for the next 3 months. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: They did not give me my refund. I offered to send the rebate back as I did not use it. My 15 year old daughter tried to set up this service without me knowledge. She is a minor and cannot accept the terms from the Sling Tv website. I want my 60.00 dollars back. Thank You, [redacted]
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed the account under the provided email and show no charges on it. Can you...

please provide whether a different email address associated with the account?   If you are unable to locate the information, but are logged in to a device, try the following:             1. Open the Menu             2. Navigate down to Settings             3. Select Account and your email address will be shown here   Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Complaint: [redacted]
I am rejecting this response because this is misleading and a scam. Your services do not work properly after the trial has ended. I canceled since the service was not working but was still billed.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: awful service-zero satisfaction- I can see if I called a week after the trial however I was 9 hours past week trial and still not happy with service- if review my account I haven't used your app for longer then an hour. I have never heard of a company unwilling to reimburse for a service not happy with or not using. HIGHLY not recommended- will past along to family, friends and social media world. Will never consider this company again due to lack of understanding and customer service.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We are sorry for the frustration of the Cloud DVR technical issues. We have done extensive research on your account and found that the...

DVR is working.Unfortunately, We are unable to refund any additional charges on this account since Sling TV is a non refundable prepaid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Tell us why here...Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show  The PPV fight that was ordered on Feb 2nd.  As a...

one time courtesy we offer to refund the PPV fight total of $64.98. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the account. If someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this process. To prevent any unauthorized orders from happening, visit our website athelp.sling.comto view our FAQs on how to set up parental controls on your device.We appreciate your patience as we worked to resolve this with you. Feel free to let us know if you have any further questions or concerns.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $26.74. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com