Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $42.78. If you are amenable to this offer, please respond to...

your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:I accept the refund and account adjustment. However, they did not address the issue of the unethical practice of asking customers to give credit card info via email. I want them to address how they plan on fixing this issue so that they're not asking customers to risk their cc info and identities being stolen through such a non-secure data transfer method. I've never dealt with any supposedly legitimate company that would ask you to do this. As an information security specialist, this alarms me to the nth degree.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 It is unfortunate that I needed to make a complaint with the Revdex.com to resolve this.
Sincerely,
[redacted]

Final Consumer Response /* (2000, 9, 2015/12/07) */
Hi, the company issued a refund. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. With your approval via email reply, we will be...

refunding two charges totaling $49.98  back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to offer you a refund in the amount of $54.98. If you are amenable...

to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have not been able to find and resolve your payment issue because we need more information from you. We cannot find any of the charges you are inquiring about. What was the picture you sent to the Revdex.com? Please send us more information, is this under a different email address than what you have provided? Is this under a different name, address, or Credit Card? If you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. We hope to resolve this for you as soon as possible. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We are showing your programming is $63.99 a month and our offer of two free months is exceeding the amount of the gift cards. Unfortunately the cards you have are not able to be used but others will be from now on.   Please let us know if you accept our offer and have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the disputed...

charges of $34.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.   Our records indicate that you were already refunded a total of $59.97 on 1/19/16. The refund has been issued and should...

appear on your statement in 5-7 business days.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Service [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: I want to know how you came up with that amount since my over payment was $211.54.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. At this point your account has been set to cancel at the end of your current cycle on  2/28/2017 to stop any future payments...

from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid servicePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. In reviewing your account we cannot locate the account in reference. We have found an offer on [redacted] that does fit what you are referencing. You are able to purchase [redacted] separatly on [redacted] for...

$8.99 a month without a Sling TV subscrition. Is this what you are referencing? This is the number to [redacted] we have if that helps you at all. [redacted] Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we show that your account renewed on 7/2/2017 and the services were used on 7/3/2017. Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.We don't show that you have contacted us to trouble shoot these issues. We understand how frustrating technical issues can be and we will be more than happy to trouble shoot the issues you are experiencing. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $62.99. If you are amenable to this offer, please respond to your Revdex.com case with...

your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to review and resolve your payment issue. The disputed charges of $21.40 for the extra packages that were billed through the Walmart promotion will be refunded back to your credit/debit card and...

should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $39.98 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello R[redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account we do not show an attempt to cancel your account before the free trial was over.However, we can offer...

you a refund in the amount of $49.98. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com