Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and just saw the $7 credit back to my credit card this morning.It also seems that the T-Mobile discount has already applied to my account so that I am supposed to see the savings in the coming months.I therefore find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.  At this point your account has been set to cancel at the end of your current cycle on 3/9/2017 to stop any future payments...

from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],We apologize for the inconvenience this has caused you. With further review are management team has approved a refund For 54.98 .  The disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. The Sling service is currently in end of cycle cancelation. If you except the refund the service will cancel immediately.  Please let us know if you have any further questions or comments. Sincerely, Sling TV Customer Escalations [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, our records indicate the Cloud DVR service was removed effective immediately on...

2/6/2018 along with a credit carried forward for $3.48. We would like to offer you a refund for $15.00 which is the amount total charged to you for the Cloud DVR service since 11/26/2017 which is 3 months worth of service. If you are amendable to this offer, please respond with your agreement and at that time the refund will be processed and the credit carried forward will be deleted. Refunds are processed back onto the credit/debit card on file in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We investigated the issue and see that you were having some technical problems and tried to resolve them using our web site and chatting...

with an agent however, this did not resolve the problem for about 3 weeks.  We can offer you $15.00 for the 3 weeks of technical problems. If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $24.99. If you are amenable to this offer, please respond to this e-mail with...

your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],   The refund has been issued and should appear on your statement in 5-7 business days.   Please let us know if you have any further questions or comments.   Regards,   Sling TV Customer Service [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: we had a total lost of service combined that caused well over a 30 day loss of use. we were also promised this device by your staff as per the original complaint and untill this day we still do not receive the service we pay for as sling itself does not have enough bandwidth to serve its customers during times of high demand streaming and it causes pix-elation on some of there channels during prime time or a complete loss of service, I am also writing a formal complaint of the poor service to the major networks that allow sling to stream there service. we have paid hundreds of dollars to them in monthly fees and 80% of the time there service does not work correctly they are just beginning to fix all there glitches. we have commercial internet our newest contract from Comcast is for 75mbs
Sincerely,
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. We are unable to locate an account with the information you have provided. We would like the opportunity to assist you and we apologize for any inconvenience this may have caused you. Can you please...

provide us a another email address associated with the account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $26.74. If you are amenable to this offer, please respond to...

your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is refund the disputed charges for the PPV fight of...

$59.99 back onto the credit/debit card. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As Sling TV is a prepaid non-refundable which was agreed upon when signing up for services with our Terms of Use, we are unable to refund the disputed charges. If you would like us to troubleshoot the issue with the services we would be happy to do so. Upon reviewing the calls with our customer service and supervisors we show no attempt to troubleshoot the issue. If you amenable to this offer please reply back to the troubleshooting email we have sent you. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalationswww.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was cancelled on September 7th 2016. We do not have any prior records of attempts to cancel before this date. Unfortunately, we will be unable to refund any charges for the services on this account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that part of the resolution is satisfactory to me.
Can you please advise me how to go about returning the [redacted] device? I have the [redacted] device and charger, plus an intermediary attachment that is designed to connect the [redacted] to the tv in the event the male/female parts don't quite match. all in all that is 3 things to return. Is there anyway you can supply us with the shipping materials and shipping address? We will get these out as soon as possible so that you can fully refund the money paid. I appreciate and thank you for your time. I look forward to hearing from you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We are showing your account was cancelled on Nov 12th, and then reactivated for another months of service on Nov 28th. Unfortunately, we will be unable to refund any charges for the services on this account due to the account not being cancelled before the next bill date on Dec 7th.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we would like to offer a refund in the amount of $59.99 for the...

PPV fight that was ordered on 12/20/2017. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns.  Regards,  Sling TV Customer [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you a refund of $39.98. If you accept this offer, please respond to this e-mail with your acceptance, or call our customer...

service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have processed the cancellation on the account effective immediately. For instructions on returning your equipment, please contact [redacted] customer support at [redacted] in regards to returning the [redacted] Express device. Once the device is returned we will issue a full refund for $69.98.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]