Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $43.79. If you are amenable to...

this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We only show two accounts that were created with your information. One account was cancelled in July of 2016 due to non-payment, and the other account was cancelled in July of 2017 for non-payment also. We were unable to locate an additional account regarding the free trial for 8/10/2017. Are there any other names or email addresses that the account could be under? Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We have just received confirmation at 3:30 pm on September 23, 2016 the packaged was refused. We can issue a refund for $104.96 if you accept this offer please let us know.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Escalations [redacted]   www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have been able to find and resolve your payment issue to avoid any future charges.  However, as Sling cannot validate or...

invalidate fraud claims, we are unable to provide a refund.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we are unable to provide a refund since Sling TV is a prepaid service. We offer trouble...

shooting at help.sling.com, by phone at [redacted], by email at [redacted], and with our chat team.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We are a growing service and are always trying to add more channels for our customers. Unfortunately we do not have the rights for all locals at this time.If the local channel is not available in your area...

at this time, you can also use an over-the-air antenna to view local channels. We do have a address look up on our website so that our customers can see the programming they are eligible for. The link is listed below. https://www.sling.com/service We will not be able to issue a refund. We have canceled the account at end of cycle and removed the card on file as you have requested.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.Our records indicate that the first attempt to cancel your account was on March 20, 2017 at which time it was cancelled the end...

of cycle which ends on April 14, 2017.   Your 7 days free trial ended on March 13, 2017  and payment attempts were made on March 13, 15, and 17, which were all declined.    I do see that you had actually  used our service as late as March 17, 2017. For your trouble, we can offer you a prorated refund of  $38.32. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Clearly clearly on my receipt it says one stream I have a screenshot of it it's for the same house and only one show can be streamed the last 2 times we have tried to use the $80 service that I was charged for even though I cancelled on time because nowhere in your contract does it tell you what time they are going to cancel it just tells you to cancel by a certain day..  so the two dates that we did try to use it I didn't even bother to contact you but I tried to watch a show called mad about you check out the time on how long it played I think it played for six minutes the two times I tried to watch one show and then quit.  Your terms and services says that this works with [redacted] however it does not work with [redacted] and there was no way I should have been charged at all I cancelled on time, & certainly did not want to continue a service that will not work on either my brand new smart TV nor my [redacted].  I would like a full list of everything that I watched please and how long it was on so that the Revdex.com can see that your shows don't stream very well at all and many people have this problem.  I want my money back this was a free two months trial and after 2 months I cancelled it.    I would also like a list of how many times it was used and I would like to see a list from the business showing that we could stream two shows at once different shows.  Because no we couldn't whatever was streamed on one device was streamed everywhere else in the house and program after program shut right off after starting.   Your advertising is faulty as well as your services.   You only corrected your terms of service after I pointed out that you do not note tell anybody a time where they should cancel by only a date just as you just did in your response to me did you tell me what time it would be cancelled on six six no did I care no because I can't use the service anyway so please get me a printout of every time I tried to watch mad about you and please get me a printout showing that the two accounts were not linked together as far as being one stream as it shows in my receipt.  And since you are a false company providing false TV under a false pretense trying to fool people into giving their debit card to you I would like my money back I recently logged into my account to make sure you did not have my debit card number anymore so that you couldn't charge me for another month of nothing.   Every single show I tried to watch shut off disconnected from my [redacted] my internet's fine I use [redacted] I use [redacted] all the time and I never have a problem.     Your service is not worth $40 not to mention $82 for the same service on two devices.  If it was two streams then I could see being charged twice however whatever he would stream would pick up on my devices as it says in my receipt if you need a screen shot I can include it it does not tell you a time to cancel by only a date and it is only saying that it's charging for one stream.  Even [redacted] lets people watch two different shows in two different rooms and it never fails you.     Please refund my money immediately!    False advertising is illegal and morally wrong.[redacted] 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have investigated the issue and found that you signed up for the 7 day free trial on 6/12/17 at 4:25 PM EDT and cancelled the...

service on 6/19/17 at 4:36 PM EDT. The monthly charge went through after the 7 day trial was up on 6/19/17 at 4:25 PM EDT.We will refund the charges of $37.48 as a one time only courtesy.  If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle on September 1, 2017 to avoid any future chargePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have offered to credit us 49.98 for the 2 months of service. We will be waiting to see if they follow through.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records indicate the account was last connected on 12/6/2017 via the [redacted] TV. You first contacted us on 11/22/2017 regarding the technical issues. We would like to offer you a prorated refund for $28.52 from the time you contacted us regarding the issue. If you are amendable to this offer, please respond with your agreement and we will process the refund and the cancellation effective immediately. Refunds are processed back onto the credit/debit card in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted] [redacted], We have received your Revdex.com  complaint. We apologize for the inconvenience that this has caused you. Because the coupon for Best Buy has been used, we will be unable to refund any charges for the services on this account. Please let us know if you have any further questions or...

comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com Tell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence (cancellation confirmation email, phone number that you called customer service with), please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV...

is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Your service with Sling TV started on December 11, 2016 with a Two Month Free Trial.   Your first billing cycle began on...

February 9, 2017 at which time you were billed $39.98. The next billing cycle was on March 9, 2017 and you called in to cancel on March 12, 2017 stating that you were not using the service now.Sling TV has cancelled your account on March 12, 2017 the end of cycle to avoid any future charges. Upon reviewing your account, we are unable to refund the disputed charges to you as Sling TV is a pre-paid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I'm still experiencing issues with my [redacted] player, and you're holding me liable for the incurred charges.  What else can I say about this?
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing we would like to offer you a refund in the amount of $106.71 once the device has been...

returned. The Roku Streaming Stick will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer your a full refund of $29.99 cancelling your account...

immediately. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]