Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon cancellation of Sling TV we send a cancellation confirmation when the account is closed. If you have the cancellation email can you please forward that email to us in your response so we can further investigate the issue.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling...

TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we would like to offer to cancel your account immediately with a full refund in the amount of $26.80. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]

Initial Business Response /* (1000, 9, 2015/12/22) */
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
Our records indicate that you were already refunded the requested amount of...

$78.34 on 12/7/15.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the response that is explained here is not told to the customer before taking the customer's money (gift card).  The SlingTV gift card redemption website does NOT present the 2 options described (change subscription or redeem gift card).  It ONLY presents 1 option: to redeem a gift card.  Then AFTER the gift card is used and a customer tries to change the subscription, SilngTV website does not permit this action.  The SlingTV website does NOT work the way it is described in the response.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After review of your account, we can cancel your account effective immediately and issue a full refund for $78.63. Refunds are...

processed back onto the credit/debit card originally used for payment and should appear on your statement in 5-7 business days.If you accept this offer, please respond with your agreement and the refund will be processed at that time and the account cancelled immediately. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can refund you of $21.18. If you are amenable to this offer, please respond to this e-mail with your acceptance....

Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted], Upon reviewing your account, your account was created on July 28, 2017 for a 7 Day Free Trial and was not cancelled prior to the end of the 7 Day Free Trial with payment status beginning on August 4, 2017.Sling TV provides a cancellation email to our customer as notice that their account has been cancelled.  You are unable to provide this email as proof of your cancellation.  Our record indicate that you did not cancel your account until August 6, 2017.  Based upon the information your account has been cancelled as August 6, 2017.  We are unable to refund the disputed charges to your credit/debit card. You can continue using your Sling TV Service for the remainder of your prepaid month of service until September 4, 2017.  Please don't hesitate to contact us with any questions or concerns.    Sincerely,[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: the person that created the account assured me the account was canceled it is not surprising your site didn’t register it. Reading further reviews this has happened to other people as well. I’m no longer using your service and refuse any trouble shooting help.  You have proven twice that your service does not work. A government  investigation is in need of your company 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a refund for $145.50. If you are amendable to...

this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund processed. Refunds are processed back onto the credit/debit card in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer a refund of  $59.71 If you are amenable to this offer, please...

respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. The device you have cannot be returned we apologize for any confusion on that. We can refund the programming charges of $59.97 and you will be able keep the device at the discounted rate you purchased it. Please let us know if you accept this and have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello, [redacted], We definitely apologize for all the inconvenience this account issue has caused you.   Per your request, your subscription has been cancelled, effective immediately. We have processed a full total refund of the $89.99 charge. Refunds take five to seven business days...

to process and will be processed back to the card originally used for the payment.                                    ...⇄ have also made changes to the record on your account so that it cannot be reactivated under any circumstance, including removal of the credit card on file. We hope to provide services to you again in the future and thank you contacting Sling TV!  Sincerely,Sling TV Support[redacted]

Complaint: [redacted]
I am rejecting this response because:I signed up for a 7 day free trial and I discontinued my use before the 7 days. I want a refund for the service I will NOT use. Ruko was sent back to sender
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $88.98. If you are amendable to this...

offer, please respond with your agreement and at that time the account will be cancelled effective immediately and $88.98 will be processed back onto the credit/debit card on file in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on...

the account which has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com please respond to this e-mail with your acceptance our offer.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the webpage pertaining to the AirTV Player device has been updated (a photo of the AirTV was added), the information displayed continues to mislead consumers to believe the device being offered (AirTV Player) is capable of performing features that it cannot. The only means of accessing the page in question is via a link on the homepage labeled "$50 AirTV Player + Adapter". The webpage header pertains to the AirTV Player; not the AirTV or any other device. Sling does not sell the AirTV or offer any discounts for the device. Sling does not list the AirTV as a device where Sling TV's services can be accessed. As there is no relationship between Sling and the AirTV, why display any information about it at all?  As it pertains to being reimbursed for the return shipping fees, I find that this resolution is satisfactory to me. I have attached evidence of the associated cost here ($11.80), as requested. 
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have been unable to locate a Sling TV account with the information you provided. Please...

provide us with the email address of the account in question. Once we have received this information, we will be able to review your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Your account auto renewed on 9/4 our record show you canceled the service after your were billed. Our records indicate...

that your account has been used after you've been billed on 9/4. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com