Sling TV L.L.C.

Hello [redacted], We received your reply to the Revdex.com complaint. This email was sent today at 10:47 am MST to not cause multiple email response outside of the Revdex.com communication. We want to assure you, we will respond to your email once we have received the tracking number. Please don't hesitate to contact us with any questions or concerns.  Regards,  Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After a review of your account and the content of the conversation with you and Sling TV we did offer the [redacted] for free...

in which we did ship to you.   We value you as a long time customer with Sling TV and offer to ship you a [redacted] Premiere Plus absolutely free once we have proof of return of the [redacted].  Sling TV normal charges is $49.99 for the [redacted] Premiere Plus, however, we will be shipping you one for this inconvenience at no extra cost. The instructions will advise that there is no prepaid shipping label as you requested. We would also like to offer to refund you the shipping amount as we are unable to provide the prepaid label. The [redacted] device has been shipped to you and will have to be returned to the manufacturer with proof provided of the return before a [redacted] Premiere Plus can be issued.For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I was promised this refund 2 weeks ago and after 10 days had not received it. Until the refund shows in my bank account, I will not accept this response. Previously they mentioned it could take 5-10 business days. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $19.99. If you are amenable to...

this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed at that time. Refunds are processed back onto the original credit/debit card used for payment in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted]. [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account...

in question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel the service with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After further review of the account, we can offer you a refund of $83.92. If you accept this offer, the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.After reviewing your account we show that your services renewed on 8/7/2017 at 3:14 PM EDT, however your services were not canceled until...

4:21 PM EDT.We would like to offer to cancel your account immediately with a full refund in the amount of $53.98. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit...

card as Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle on 1/31/2018 to avoid any future charges.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We understand how frustrating technical issues can be and we want to solve this issue for you as quickly as possible.Our records do not show that you have troubleshot the issue occurring with...

our technical support team. We have included some trouble shooting steps below to help resolve this issue for you:Verify you've logged in successfully by navigating to Menu > Settings > Account and you should see your email address that you signed up withChange your bandwidth limit to match the current bandwidth you are receiving. Menu > Settings > Connections > (choose from Best, High, Medium, and Low) Sign out of your account and sign back in Close the application and then re-open itTry uninstalling the application, rebooting the device, and then reinstalling the applicationRestart your devicePlease let us know so we can take the next steps in resolving your issue.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted]. [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account...

in question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. Your account was set up on August 17, 2017 with a promotion for a free [redacted] Streaming Stick and not a a 7 Day Free...

Trial.  That promotion required you to prepay for the first two months of Sling TV. We have sent a [redacted] Streaming Stick to the address you provided. Your account has been canceled as of August 19, 2017. We will be unable to issue a refund. You can continue using  your Sling TV service for the remainder of your prepaid two months of service until October 17, 2017. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We do show that another Sling TV agent refunded this account in the amount of $60.48. If you are amenable to this offer, please...

respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing the account the free trial started on October 21, 2017 at 1:55 PM EDT and did not...

renew until November 4, 2017 at 1:55 PM EDT. The free trial will start when the service is ordered.However, we would like to offer you a refund in the amount of $19.99 If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello, [redacted],  We apologize for the inconvenience that this has caused you. We have researched the payment issue and need more information. We show the account was cancelled on July 12, as you have mentioned, but we don't show any billing that has occurred on that account.   Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute, along with the first six and last four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary. We hope to resolve this for you as soon as possible. Regards,  Sling TV Customer Escalations[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon reviewing your account, we are normally unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable...

pre-paid service. You canceled  your service on July 18,2017. your services were charged previous to the cancelation on July 17,2017  We will like to offer you a refund for $27.06 if this is expectable  please confirm in your next email.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. The disputed charge has been refunded on Jan 20th back to your credit/debit card and should...

appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Sincerely,Sling TV Customer [email protected]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We are looking into this issue and  apologize for the experience. Unfortunately at this time we can not issue a refund for the Air TV shipping return.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is...

a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com