Sling TV L.L.C.

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
$64.02 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days....


Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any...

future charges. We'd be happy to offer $26.85 a full refund. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

We have cancelled the account and issued a full refund.

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $19.99 will be refunded back to your credit/debit card and...

should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. NFL Redzone takes you from game to game every Sunday afternoon to see your favorite teams and the most exciting plays as they happen....

Local channels are available in some markets for certain channels live programming availability varies by location. Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account which has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to [redacted]
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We can offer you a refund in the amount of $59.97 which is the balance that is left on the account. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any charges for the services on this account as we have no record in November...

or December of 2017 of a prior attempt to cancel it. If you have any such record or evidence (e.g. cancellation email), please respond to this e-mail with it so we can reconsider your case.Please do not hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.  After reviewing your account we only see one charge of $42.38 additional charges disputed must be addressed with your bank or other...

financial institution. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for the speedy response and all of your help!
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.
Please don't hesitate to contact us with any questions or concerns.
Regards,
[redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we did not find a record of a prior attempt to cancel the service.We can offer you a refund in the amount of...

$24.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
We have reviewed your account and have determined you are not receiving an adequate enough internet...

speed to stream Sling TV. Your current speed is 1.45 Mbps. As explained on Sling’s website (http://help.sling.com/), the quality of streaming video on the service is directly impacted by Internet speeds. When streaming content over the Internet, your connection speed is constantly changing based on the number of connected devices, as well as, the rate of communication from your Internet service provider.
We have provided a list below to see what we recommend for a constant speed by device:
• Constant speed of 3.0 Megabits per second or more - Streaming video content on portable devices such as, tablets and phones.
• Constant speed of 5.0 Megabits per second or more - Single stream of video content on a TV, PC, or Mac.
• Constant speed of 25 Megabits per second or more - Recommended for households who maintain Internet use on multiple devices.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We identified the account tied to the charges and have cancelled it to avoid any future...

charges. For your trouble, we'd be happy to offer $123.10. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you a full refund of  $50.54. If you are amenable to this offer, please respond to this...

e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this, we can offer you a pro-rated refund for the portion of the period you were not using the service. On the first account, the last date of connectivity was on 5/28/2017. The prorated refund for this account will be $13.73. The last date of connectivity for the second account was on 6/1/2017. The prorated refund for this account will be $8.24. If you would like us to provide you with the email addresses tied to the 2 accounts, we will be more than happy to provide these for you. We do not want to provide them through the Revdex.com as all communication can be made public and we do not want to disclose your email addresses to anyone but you. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not know how to contact AirTV since I have had no direct contact with them. I travel 40+ weeks per year and will try to get this done ASAP but with me having to figure out how to contact AirTV and get the device returned and get a tracking number, it may take a couple weeks. If doing so will give me a full refund of $144, I will be satisfied with this resolution.resoluiton
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After review of the account, the account has been cancelled effective immediately and the refund of $26.49 was issued on October...

26th. This refund should appear on your statement in 5-7 business days.Please respond to this email if the issued has been resolved. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.According to our records, you set up on a 7-day trial on December 21, 2017 on December 28, 2017 this...

account was charged $24.99 for the first month of service because we were not notified of your intention to cancel to the free trial. For your trouble, we'd be happy to offer $24.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com