Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because:Hello, I accepted Sling TV, LLC’s resolution to complaint ID [redacted].  They stated they would refund my credit card and the complaint is now considered resolved with the Revdex.com, but they have yet to refund my credit card.  Thank you, [redacted] 
Sincerely,
[redacted]

Hello [redacted], We would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we are not showing any record of a cancellation.We would like to offer you a refund in the amount of $27.05. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I have the email confirmation saying my account was cancelled. I consider it theft that sling tv charged me again and refused to refund my money.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing the account under the email provided, we are unable to refund the disputed...

charges to your credit/debit card as Sling TV is a non-refundable prepaid service. When you called in on 11/29/2017, we removed the HBO services as you requested and informed you that a credit of $32.70 would apply towards the next month of service.In the restart process on Sling.com, it gives you the option to change your subscription on the first page. Once you have continued from choosing the subscriptions, you then are taken to the cart to review your subscriptions. In the review cart, it breaks down the services you have selected, including the main subscription and any extras and the cost for each of the services along with the total amount due now. Unless the "Submit Order" is clicked on the review page, the service does not restart. The charge which was processed upon you restarting was a valid charge and we are unable to refund for the services which are being provided. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have provided. We would like the opportunity to assist you...

in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the email address associated with the account that was charged? If you are unable to locate the information, but are logged in to a device, try the following: 1. Open the Menu 2. Navigate down to Settings 3. Select Account and your email address will be shown hereWe will use this information to further research your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We identified the account set up and have cancelled the account to avoid any future charges. Unfortunately, we will be unable to...

refund any charges for the services on this account. If you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the email address listed I am finding a charge for $4.99 this is the only charge on the account that was...

successfully charged. is this the charge you are referring to?If the charge you arereferring to isdifferent.Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute include if a joint account the names on both cards, along with the first six and last four numbers of the cards in question? We will use this information to further research your case. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have located a possible account, however the credit/debit card on the account does not match the information provided. We have reviewed all previous communication regarding this issue, however information for only 1 credit/debit card has been provided. As the potential account does not match the information provided we will be unable to verify that this is the correct account. Please provide the additional information requested. If you do not feel comfortable providing this information through the Revdex.com, please send an email directly to [email protected] so that we can further research this billing issue.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund in the amount of $83.98. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have provided. We would like the opportunity to assist you in...

any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. At this point your account has been set to cancel at the end of your current cycle on 2016-12-25 to stop any future payments...

from being taken.Unfortunately, we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We offer our customer an abundance of information on our programming and ways to add channels to fit their needs. As our CHAT agent did let you know on 09-21-2017 you can see a break down of our channels at sling.com/service. Once the 7 day free trial starts it will go for the time-frame and if not cancelled by the customer will go to a month to month subscription with the services on the account. Sling TV is a prepaid non-refundable service per our terms of use that was agreed upon at sign up. Please don't hesitate to contact us with any questions or concerns. [redacted] 
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $10 off your monthly service for each of the next three months. If you are...

amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Service [redacted] 
[redacted] 
[redacted]

Hello [redacted],We do value you as a customer and would like to offer to troubleshoot any technical problem you are experiencing.   You did have a 7 Day Free Trial on August 12, 2017 and began your billing cycle on August 19, 2017.  You are currently using our Sling TV services. We are unable issue a refund for the disputed charges.  Your account is currently active and your next billing cycle will begin on September 19, 2017 at 5:11 PM EDT.Please let us know if you have any further questions or comments.Sincerely,[redacted]

Hello,
We apologize for the inconvenience that this has caused you.
Your account is currently cancelled effective end of cycle, you will continue to receive services until 2017-07-07.
Upon cancellation we send out a confirmation email. Please provide that showing the cancellation...

date is prior to the charges and we will issue a full refund.
Please let us know if you have any further questions or comments.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling ** service and we would like to apologize for any inconvenience you may have experienced with us.   The account in question was started on a 2 Month Prepay Device offer for the [redacted]...

Stick on 12/13/2017. This provided a promotional code to get a free [redacted] Stick through [redacted].   The zoom function available on the Sling ** app is available to assist with the closed captioning. If you are having problems viewing the channels in the Guide, we recommend using the Channel view option instead of the Grid option. On the [redacted] app, go to the Guide, click the down button once, the up button once then the right button to get the Channel view option which has larger images and print.   If this does not help, please respond to your Revdex.com case with so we can review any further options.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling ** Customer Escalations [email protected]  www.sling.com

I'm not going to turn down the refund. However, it seems ridiculous that the company categorically denies refunds initially and yet readily offers them when it escalates to the Revdex.com. Their business practices need some serious work to prevent this from happening in the first place.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After further review we have located a duplicate account with the same email address that you used to sign up with, however there...

was a typo in the email. Our records indicate the account was not used, and due to that we can cancel the account effective immediately and issue the two refunds for $64.10. If you accept this offer, please respond with your agreement and the account will be cancelled effective immediately and the refunds will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com