Sling TV L.L.C.

Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately we are unable to offer the annual 50% [redacted] offer as you are also receiving the Sling Blue Beta pricing. We can definitely set you with the 50% Arabic Mosiac offer, unfortuantely the Sling Blue services is not included in an annual plan, it is a international offer only. The annual plan is only eligible for the [redacted] Express as well.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We currently have a promotion for a [redacted] that we would be more than happy to set you up with and issue you a refund for $19.99 for the previous month of service you signed up for.If you accept this offer please respond to this email and we will get your account set up and refund processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] We apologize for the inconvenience that this has caused you. To get a refund the device need to  be returned to Roku . To return the device u can go to https://support.roku.com/hc/en-us/articles/208756578-Sling-TV-Dishworld-Help then to I'm returning my Roku player that I...

purchased through Sling. What do I need to do?Once u send back the device send us the tracking number to issue a refund.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted] 
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Regarding your 1st issue, we do not show that you signed up for our free [redacted] Express promotion. We would be happy to offer this promotion...

to you, however as you are subscribed to the Sling Blue Beta service, you would lose the $19.99 pricing and would be moved to the Sling Blue service for $24.99 a month.Regarding your 2nd issue, as you have the Sling Blue Beta service for $19.99 a month this offer was not available. The [redacted] offer was only available with the Sling Orange service. As you did not have the Sling Orange service on your account, your account was not eligible for this offer. This offer has expired and is no longer available.Regarding your 3rd issue,  as you have the Sling Blue Beta service the 4 Extras Deal for $10.00 a month is not available. If you would like to take advantage of this offer we would need to change your service to the Sling Blue service for $24.99 a month. If you would like to change your service to the Sling Blue service for $24.99 a month and take advantage of the 4 Extras Deal and/or the free [redacted] Express promotion we would be more than happy to assist you with this. If you are amenable to this offer, please respond to this e-mail with your acceptance and we will contact your directly to set this up for you. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

We have received your Revdex.com complaint. We apologize for the inconvenience that thishas caused you. The disputed charges of $60.00 are being refunded back to your Credit/Debit card andshould appear on your statement in 5-7 business days. The charge for $2.99 in question was for a pay per view movie...

that was ordered on 10/12/2015Please let us know if you have any further questions or comments. Regards, SlingTV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:This is the same response previously given. I cancelled on 10/11/17 then again on 10/17 after being charged. I did not receive email confirmation either time. It doesn’t address the poor customer service either. If I am not contacted with a different follow up plan I will file a dispute with [redacted] and contact the Attorney General
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing the sales call we show the customer services representative did give you all...

the information about the channels and promotions which included the 2 month prepay for the free Roku. When you let him know you did not want to do that just yet he offered the 7 day free trial. He disclosed when you asked him if you needed to call back to cancel that you can manage and cancel your account online or through a representative but would need to be cancelled by 11/25/2017. As you agreed to the 7 day free trial and the terms of use we are unable to refund the disputed charges.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello [redacted], We have received your Revdex.com complaint. We apologize for the inconvenience that this has caused you. The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further...

questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to offer a full refund of $101.73. If you are amenable to this offer, please respond to this Revdex.com Case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]
**

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account was set up on January 4, 2018 with a promotion for a free [redacted] Fire TV Stick prepay bundle and...

not a 7-day free trial. That promotion required you to prepay for the first two months of Sling TV. We have sent a Promotional code for the [redacted] Fire TV Stick to your email address. Based upon the issuing you the promotional code for your free [redacted] Fire TV Stick, we will be unable to issue a refund. Your account has been canceled as of January 12, 2018. You can continue using your Sling TV service for the remainder of your prepaid two months of service until March 4, 2018. As explained on Sling’s website (http://help.sling.com/), the quality of streaming video on the service is directly impacted by Internet speeds.  When streaming content over the Internet, your connection speed is constantly changing based on the number of connected devices, as well as, the rate of communication from your Internet service provider. Check out our list below to see what we recommend for a constant speed by device: • Constant speed of 3.0 Megabits per second or more - Streaming video content on portable devices such as,  tablets and phones.  • Constant speed of 5.0 Megabits per second or more - Single stream of video content on a TV, PC, or Mac.  • Constant speed of 25 Megabits per second or more - Recommended for households who maintain Internet use on multiple devices.After a review of your account, your Internet speed at an average of 2.09 Megabits per second. As we explained during our previous outreach, your Internet speed may be causing the issues accessing the content you described.  Sincerely, Sling TV Customer Escalation [email protected]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account, what we can do for you is cancel the account immediately and refund the...

disputed charges of $32.09. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:Sling TV/Dish Network [does] have the ability to refund charges, but they choose not to in my case.  As I stated before, I set up one account for my DISABLED daughter to use; but somehow two accounts were created.  My daughter is the only household member that watches the Sling TV - on her computer and cell phone. Anyone in their right mind would know 2 accounts under one roof IS a mistake.  Therefore, the standardized response/comment from Sling TV is not acceptable. Based on consumer complaints, I can’t possibly imagine why government agencies  refrain from holding Sling TV/Dish Network accountable for their actions; in fact, they have come to believe as long as they don’t admit wrong doing, they are without fault. Seems to work for most anyone these days in legal disputes.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Thank you. It's not ideal but I appreciate the offer - I'll take it. I just want to confirm that my plan will not change as a result...that I will keep both the beta blue pricing and and the beta DVR. While I am at it, can I switch my international package to an annual payment to save a little more money? Thanks again.
Sincerely,
[redacted]

Thanks for contacting Sling TV. Please accept our sincere apologies for any inconvenience this may have causes. We received notice of your recent Revdex.com complaint regarding your Sling TV service.The details of your dispute indicates that you may have been a target of fraudulent activity. We are unable...

to provide a refund, as Sling cannot validate or invalidate fraud claims. To resolve this issue, we suggest taking the following steps: - Contact your bank immediately if you have not done so already - Provide your bank with a full description of the issue - If you do not have any major pending transactions that are valid, we recommend having your card cancelled immediately. At a minimum, request that all new purchase transactions be blocked on your card until further notice. Please don't hesitate to respond with any questions you may have concerning your case. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept. Thank you and please refund my credit card. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Sling TV, I accept your offer for a refund.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service.We apologize for the misunderstanding. For instructions on returning your equipment, please go to support.[redacted].com or you can also contact [redacted] customer service at 1-888-600-7658.Once the device is returned, please provide us with the return tracking number and the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I did not & would not order it. I already have a [redacted].
Sincerely,
[redacted]