Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing the account we would like to offer you a refund in the amount of $24.99. If you are amenable to this...

offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $30.00. If you are...

amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer to cancel your account immediately with a refund in the amount of $30.00. If you are...

amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Again with the generic pre-written responses, I don't think you get the issue here.  If your system had record of it we wouldn't be here on the Revdex.com complaint system playing tag in the messaging system.  You have record that this account was not in use during time in question not even a idle device connected to it, nothing connected to it or used it during disputed time frame.  I was unaware it was not canceled as I had thought or else I would have put a stop to this long ago.  Stop being a corporate answering machine and as a person tell me you don't see my issue.  Plain and simple I was under the belief this was canceled, your automated system kept billing, and when I found I and politely and calmly asked for resolution but your company told me in a scripted answer too bad and refuse to offer any form of resolution.  Even just a simple email stating hey we noticed you account is in active billing but is not being used at a reasonable time frame would have stopped this from becoming a Revdex.com complaint as had you notified me within a reasonable time frame cancellation hadn't gone through we would both be more apt to accept the others resolution but now were talking hundreds of dollars that you don't want to return and I am not going to accept as a loss.  Your company has fault in payment collection practices and lack of communication policy.  There are numerous other complaints just like mine about your collection practices and blunt customer service so its not just my opinion. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The Sling TV service was ordered on 3/28/17 and was canceled on 4/12/17.  Sling TV is a nonrefundable pay in advance TV...

service.We can offer you $21.99. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have provided. We would like the opportunity to assist...

you in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the first/last name on the account and if there is a different email address associated with the account?If you are unable to locate the information, but are logged in to a device, try the following: 1. Open the Menu 2. Navigate down to Settings 3. Select Account and your email address will be shown herePlease don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of the account. we would like to offer you a refund of $19.99, cancelling your subscription...

immediately.  If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would also like to add that I appreciate the fair business and happy to continue the service with Sling TV. 
Sincerely,
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. After reviewing your account we have set it to cancel at the end of the prepaid billing cycle to avoid any additional charges to your card. You will be able to continue to use the services until June 11, at which point...

your account will be fully cancelled.Unfortunately, we are unable to refund the charge on the account to your card at this time as there was a coupon offer on the account which may have already been redeemed. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], Please accept our apologies for any inconvenience  and frustration this issue with the gift card have caused. Upon further review of your account  we would cancel your account immediately and restart your account with the following offer to have the [redacted], and Sling Blue services on your subscription for thirty days upon your acceptance of this offer.  If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have cancelled the account in question to avoid future charges. Unfortunately, we will be unable to refund any additional charges for [redacted] on this account as we have no record of a prior attempt to cancel [redacted] before your account was to be billed for the channel. Also, we do not show anything that indicates you were supposed to have [redacted] free for any period of time.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: you did not respond to my previous message. Do you have access or can you find information about what web pages and links that I clicked on while logged on to my Sling.com account in the few days prior to my renewal date? Also, is it possible for Sling.com to "test" their website by entering "customer mode" and duplicate my "customer" dates and offers that I received to either confirm or deny this anomaly?
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing you account we do see that the account was made through a [redacted] device for the 7 Day Free Trial. As customers can...

utilize signing up through the application, spelling of the e-mail address needs to be verified by the customer as you are signing up. Unfortunately, as the services were continuously used and we have no prior cancellation attempts before the new billing cycle started we unable to refund the charges. Sling TV is a non-refundable prepaid service, we have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:you have not completed your odligation.Nov 1, 2016Trial period for Two-month-promo-paid + Extras22840526/collectedthis was a 2 month free trial from walmart that you have not honoredwalmart code:[redacted]
if you cannot honor this, I will gladly accept a cashiers check for $80 this is the amount for the 2 months
Sincerely,
[redacted] Hello,Great news! Your recent purchase qualifies you for two months of live TV with Sling* and three digital movies from Vudu.**Your code: [redacted]Hello,Great news! Your recent purchase qualifies you for two months of live TV with Sling* and three digital movies from Vudu.**Your code: [redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to review and resolve your payment issue. Our records indicate that your account was charged on April 5, 2017 and cancelled on April 8, 2017.  We do not have a record of a prior...

cancellation on your account until April 8, 2017.   The  portion of the period for which you have requested a refund would be from April 8, 2017 to the end of the billing cycle which is May 5, 2017. Based on this, we can offer you a pro-rated refund in the amount of $38.34 for the portion of the period you were not using the service. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Reviewing your account the refund was issued on 9/7 for $96.14. Please let us know if this is correct or if there anything else we can help you with.
Please don't hesitate to contact us with any...

questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have been able to review and resolve your Pay-Per-View issue we'd be happy to offer $105.99. If you are amenable...

to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

yes I would love the full refund. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]