Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer a refund of $37.44 cancelling your account...

immediately. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, [redacted],We apologize for the inconvenience that this has caused you. At this point your account has been set to cancel at the end of your current cycle on July 21 to stop any future payments from being taken.Unfortunately,the equipment does have to be returned to the manufacturer with...

proof provided of the return before a refund can be issued. Please go to support.roku.com for detailed instructions on how to return your device back to Roku. Or, if you run into an issue at the website mentioned above, please contact Roku support at [redacted] for instructions as well. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] 
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After review of your account, we can process the cancellation on your account effective immediately and issue a full refund for...

$67.83.If you are amendable to this offer, please respond with your agreement and the cancellation and refund will be processed at that time. Once the refund is processed the refund will be processed back onto the credit/debit card in 5-7 business days.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize for any inconvenience this may have caused you. Currently, your account has been set to cancel...

at the end of your current cycle on 01/04/2018 to stop any future payments from being taken. We are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. If you require an exchange for a defective unit, please contact Roku at [redacted].roku.com.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent response to the Revdex.com complaint regarding your Sling TV service. Our records indicate that your account has been recently used for a portion of the period for which you have requested a refund. We can offer a $30.00 refund for the unused service. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. Our records are indicating a refund of $42.48 was issued to you on 11/19/2016.The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-7 business days. Please let us...

know if you accept this or you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $29.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received reply to Revdex.com complaint regarding your Sling TV service.We identified the account tied to the charges and have cancelled it to avoid any future charges. We are unable to provide a refund, as Sling cannot validate or invalidate fraud claims. Please resolve the issue with any individuals who may have your card information and could have ordered the service without your authorization, or contact your bank immediately if fraud is suspectedRegards, Sling TV Customer [email protected] www.sling.com

Hello...

[redacted],                                  �...⇄ received notice of your recent Revdex.com complaint regarding your Sling TV service. Unfortunately gift cards are non refundable and can not be applied to device offers. We apologize for the inconvenience and we would be happy to help you with this. To begin, please provide the following information in your next email:PIN number located on the card’s scratch-off section after it has been scratched offSling Programming you would like to be set up with: please go to www.sling.com to view our offerings Once we receive this information, we will get to work on this and will notify you with any additional information or steps.Thank you for choosing Sling TV!Sincerely, Sling TV Customer Escalations [email protected]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have researched your payment issue and can offer a prorated refund for the last month of service for the amount of $17.64.  The disputed charges can be refunded back to your Credit/Debit card and should appear...

on your statement in 5-7 business days of the refund. Please let us know if you accept this and have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Initial Business Response /* (1000, 19, 2015/12/11) */
Hello [redacted] ,
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
We have deleted your account from our records.
Please don't hesitate to...

contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
ref:_00DE0eknm._500E0QW5ta:ref

Hello [redacted], We would like to apologize for any inconvenience you may have experienced with us.We will not be able to provide a refund since Sling TV is a non refundable prepaid service. We recommend that for efficient streaming that you have a higher internet speed to avoid buffering and freezing issues in the future.Currently, your account is scheduled to cancel on September 14th, 2017.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],Thank you for contacting Sling TV Support. We have received your email regarding the PPV issue you are experiencing and would be more than happy to assist you with resolving this. We have taken a look at your account and show that the movie, The Fox and The Hound, was...

never played. We have issued a refund of $4.23, on your debit/credit card which will appear within five to seven business days.To prevent any unauthorized orders from happening, visit our website at help.sling.com and view our articles on how to set up parental controls on your device.Remember, you can visit www.sling.com to manage your online account. Please let us know if you have any further questions or concerns. Thank you for choosing Sling TV! Sincerely, Sling TV Support[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $3.00. If you are amenable to this offer, please respond to your Revdex.com case with...

your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately we do not offer the Roku stick at this time. We can offer a [redacted] . If you are amenable to this offer, please...

respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Thank you for providing feedback about the additional channels you would like to see on Sling TV. We have forwarded your feedback to...

our programming team for consideration. We will continue to add more channels as we find programming partners willing to serve customers in a new way and at an affordable price.We would like to offer to cancel your account immediately with a full refund in the amount of $52.41. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer a full refund in the amount of $39.98 and cancel your account...

immediately. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I feel Sling TV business practice isreally bad. They literally stealing money from customer.I want my money back as I never ordered and watched PPV. I really feel very bad being Sleeping TV customer.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing your account what we can do for you is refund this month of service of $26.64. Unfortunately we are unable to...

refund any previous months of service as we were unaware of this issue till we were contacted this month. We can also go ahead and troubleshoot any issues that you are having with the services so we can resolve this if it is still going on. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]