Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am happy with the refund of $115.90. Alrhough, I have already been in contact with my bank to cancel the card associated with the account because I didnt want sling charging my account anymore. So the only way you would be able to refund me is by mailing the refund. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we will be unable to provide a refund since Sling TV is a non refundable prepaid...

service. Currently, the service is being used on the account and the Kids Extra has been added to the subscription. Please see the link below to view our channels for both Sling Orange and Sling Blue along with the extras.[redacted]Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be able to offer you a refund in the amount of $112.35. If you are amenable to this offer, please...

respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The two step verification to order the PPV is as follows, you will need to click the Rent button then click Rent again to confirm your purchase. Your credit/debit card on file will then be charged automatically. We have sent you the requested information in a private email that is not public. The IP address and device that ordered the PPV fight are listed on your account. You can see all devices that have accessed your account online at sling.com. Once you log into your account, you will see these devices under the Device List section. We will be unable to provide a refund for the PPV fight as it was ordered from your account. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we show that your account renewed on 4/20/2017 and the services were used on 4/23/2017....

Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.We dont show that you have contacted us to trouble shoot these issues. We understand how frustrating technical issues can be and we will be more than happy to trouble shoot the issues you are experiencing. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After further review of your account, we show that the services have been accessed every day since the cancellation of the account. At this time, we will not be able to issue a refund on your account. You will continue to have access to your service until the end of the billing cycle on 11/28/2017.   You can always update the credit/debit card information on your account online at sling.com. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted] 
[redacted]

Complaint: [redacted]
  I am rejecting this response because: I am sending you 3 months of [redacted] credit card statements showing that I was charged $27.05 each month using account# [redacted] each time. I am also sending an email from Sling showing the cancelling of a free trial. I would still like to be reimbursed for the $81.15.
Sincerely,
[redacted]

Hello [redacted], After review of your account we do not see any 7-day free trial was ever taken advantage of. We show that you signed up for the 3 Month AirTV Player+Adapter Bundle. This does not include the $20 Antenna we have offered. We will not be able to add on a free trial period for you to test out the service with all of these devices. We can cancel the account immediately and issue a full refund upon the return of the AirTV Player+Adapter Bundle. We will provide you with shipping labels. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We are unable to locate an account with the information you have provided. We would like the opportunity to assist you in any way we...

can.Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?If you are unable to locate the information, but are logged in to a device, try the following: 1. Open the Menu 2. Navigate down to Settings 3. Select Account and your email address will be shown herePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of the $24.99 charge dated February 4. With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:As I stated in the complaint. The lack of information SLing posted about the offer lacked needed information. I truly wished I had reviewed this so called business prior to even trying SLing. SO many complaints about this "company" . The [redacted] advertisement showed 1 month free trial. When signing up, it doesn't state you have to sign up a certain way. It appears many others feel the same about this "service" being a scam to consumers. I am still disputing the billing.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We'd be happy to offer a refund in the amount of $109.49. If you are amenable to this offer, please respond...

to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We do not show any cancellation requests to our email address of [email protected] and we do show connectivity on this Sling TV...

account during the last month.For your trouble, we can offer you a refund of $24.99 for one month of service. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I additionally wish to add the Sling continues to contact me outside of the normal Revdex.com complaint process regarding this matter which is highly unprofessional.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused on the technical issues you have experienced. An issue could result where two channels in the Sling Orange service may have been...

selected. We have made an update to our Guide recently where you may be seeing the same channel in the Orange Single Stream and Blue Multi Stream parts of the guide. You can see the difference between the packages because the Sling Orange channels will have one orange dot below the channel logo and the Sling Blue will have three blue dots. If you are trying to watch any channels with one orange dot below the logo on more than one device at a time, you will see a message appear that will not let you. However, if you select any of the channels with three blue dots below the channel logo, you will not encounter this error. For your trouble, we can offer you a refund for one week of service in the amount of $11.66. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I am not interested in a credit to my account. I appreciate your interest in resolving this dispute, but the only thing I am interested in is a full refund to my credit card. Once a refund has been issued, I will be glad to accept a response indicating my credit card has been refunded. Please understand that I believe I am entitled to a full refund because I signed up for a seven-day free trial, and I cancelled my account on the seventh day of my trial. Therefore, I should never have been charged. When I contacted customer service, I should have been given a full refund. When I asked to speak to the floor manager's supervisor after she refused to give me a refund, I should have been transferred to someone who had the authority to give me a full refund. I do not accept an account credit at this time. I am only interested in a full refund to my credit card.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 08/26/2017. We did not have any technical...

issues broadcasting the fight, we would have loved to have heard from you at the time you were experiencing any issues. Once the PPV fight has been ordered, it is non-refundable.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have refused the package and it has been sent back.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, we do not show a 7 Days Free trial was set up under this account. We only show the 2 Month Prepay...

Device Bundle promotion. Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service.The Roku Express device has shipped and is currently en route to your address. If you would like the tracking number we can provide that to you directly. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: the company gave no credits for the months after we canceled.  While we did not keep a record of cancellation (nor apparently receive one), my husband and I had a phone call with SLING TV to cancel-- a very friendly young woman gave us the information for various options but we did not press her for a confirmation number.  I can tell you I am highly disappointed with this service and have never seen a customer service business like this.
Sincerely,
[redacted]